Eggshell Reviews

Name: Eggshell
Address: 4 The Quoin Estate, 73 Marlborough Road, Lancing, East Sussex
Rating: 4.26

4.3 Rating 989 Reviews

82 %

of reviewers recommend Eggshell

Company Reviews

Product Reviews

Metrics

4.3

Based on 989 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Eggshell 5 star review on 29th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They left the box outside my front door when I told them in my back garden if I was out and they delivered the wrong coloured hutch. When I tried to contact then via the phone it just rang out. They have poor customer service.”

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Posted 2 years ago

please call during working hours on 01903 756 133

Posted 2 years ago

“Brought the Windsor coop and the extra run for my girls. Wonderful quality and easy to put together. Plenty of room inside and out.”

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Posted 2 years ago

“Ordered on line, delivered within 2 working days. It was relatively easy to assemble and it looks good for a hutch. The frames was split on one of the removable floor trays which was annoying but we chose to glue it rather than return. We got it for Guinea pigs so added a box at the bottom of the ramp to reduce the incline. They are happily running between floors now.”

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Posted 3 years ago

“Received the Betty Air chicken coop within a few days, only took my partner and I about an hour to assemble! We have half painted it already and with a few coats I think it should do the job! Not a full 5* just because the wood doesn't feel like the best quality and does splinter a little if you're not careful when screwing bits together, but for the price I think it's good value! A few little bits were cracked on arrival (EG the feet for the coop) but nothing that stopped it from being functional.”

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Posted 3 years ago

“I love the design and the raincover is excellent. Really good quality and the rabbit is very happy.”

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Posted 3 years ago

“Easy ordering, quick delivery, and assembled by 2 middle aged women. The men kept looking at the boxes!!!!. Have to say for the money well impressed. Definitely recommend.”

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Posted 3 years ago

“Wow, what a product- diagram could have been a bit clearer or on-line link to assembly but it is fantastic. Quick delivery too. Thanks Eggshell. ☺️”

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Posted 3 years ago

“Windsor XXL chicken coop. Arrived quickly and we have just assembled. The instructions could be a little clearer in places, with some clearer diagrams - I resorted to referring to the photos on the web site, but we got there in the end. The punch marks for some of the fixings didn’t align, but no biggie. We have given it all an additional coat of wood treatment as we assembled. We bought the portable version - not attached the wheels yet, but it is disappointing that the wood in that pack is stained a completely different colour to the coop and run. Not got any hens yet, but I think they’ll be happy in there!!”

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Posted 3 years ago

“We already have a chicken coop but ordered The Windsor as we now have more hens. I have to say it was a massive disappointment; it's flimsy, the wood is terribly thin and in fact one piece broke off in the wind as I was assembling it. I'd give it a few months, maybe a year before it's no longer fit for purpose. We paid nearly £80 extra for the cover (worth in actuality about £2.50) and nearly £40 for the 'portable version' which turned out to be a couple of wheels and a few bits of balsa wood. I'd advise anyone to look elsewhere, there are plenty of solid chicken houses available, please don't waste your money like we did. One of the most disastrous online purchases I've ever made.”

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Posted 3 years ago

“Overall we are really happy with our coop, and so are our three hens. It's a nice design, and we like that the actual run is detachable, that is a nice feature that I wasn't aware of when we ordered. It's also great that the run is covered so food remains dry and doesn't have to be squeezed in under the coop to be covered. There was a little bit of transport damage, but nothing major. One thing I want to note, though, is that the wood treatment makes the coop a very orange colour, which I hadn't expected. I'm likely going to paint the coop to cover it since it's pretty bright!!”

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Posted 3 years ago

“Fantastic service”

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Posted 3 years ago

“Lovely hutch easy to put together and solid, guinea pigs are happy.”

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Posted 3 years ago

“Quick delivery and advance notice of delivery date. The design is good and it looks good too. Love the opening roof and other portals as it makes cleaning easier. Would order from them again. I think it's just a bit pricey but compensated by the well thought out design”

Helpful Report

Posted 3 years ago

“Brought the XXL granary 10ft run with extension. Ever since I’ve owned it for over a month now it has been nothing but a pain and awful customer service. The hinges on the coop door are not big enough and have been put into split wood and the door will not close due to the hinges being uneven and due to this they have now snapped and I am only able to do one bolt up. The bottom tray of the coop keeps falling through, the top does not open as all of the roof panels are too long and over lap. The pull for the door opening has fallen off. The slide door also swells up in the rain and will not close leaving the chickens vulnerable at night. The whole coop swells up in the rain and all doors are difficult to open. The coop itself is very week and the run is not much better. I have called with the issues and sent emails with pictures and I was promised with replacement parts but they never arrived. Save your money and go else where. After spending nearly £500 I wish I had spent a bit more money and brought an eglu omlet. After reading previous reviews I doubt I’ll get my money back yet alone a decent reply from the company. My chickens are now in a useless coop and I now have to spent even more money to make sure they are safe. If I could give this review zero stars I would. Overall I am angry and disappointed and want my money back. If I do not receive a decent reply or compensation I will be going to trading standards.”

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Posted 3 years ago

“I purchased a Hobbit hutch and run - advertised for a rabbit - it came with in time .with good communication and packaging. However I am so annoyed with my self for being attracted to the pretty looks and the width - it is a chicken house - and now I have built it (not great instructions or quality in my mind - guess we all have different perspective- but if it lasts a couple of years I will be shocked) - I realise that a rabbit was never considered by the designer- you need a large space to be able to pull the tray out to clean - it is not possible to reach great areas of the inside from the doors- so litter training is going to be fun - there is no catch or security on the lift up door - the width stretchers that keep it square are like perches so drastically restrict the space that originally was an attraction . Don't be fooled - I will be saving to replace it with a rabbit hutch”

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Posted 3 years ago

“Quick delivery, even to the Highlands. Chicken coop easy to assemble, very good design. If I were a chicken I would definitely pick this one! Our ladies, Wilma & Betty loving it.”

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Posted 4 years ago

“Overall, very happy with the chicken coop that I received. Good quality, and a great home for our 3 chickens. There was a slight bit of damage, but was able to rectify. My only negative was communication after purchase, where I was not informed of when the item was dispatched.”

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Posted 4 years ago

“Very happy with the quality for the money..easy to assemble.”

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Posted 4 years ago

“Hi , I've just unpacked the coop to find it's a smaller one than I bought, on the boxes it says windsor A and Windsor B .which looks like a smaller one .I bought the xxl at over £300.00 can you confirm please. Regards Jim 07702207203”

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Posted 4 years ago

“Bought a Nellie Chicken House. I really would not recommend it. Bit of a pin to assemble and not properly finished: one set of perch support grooves were absent so i had to bodge with screws. the laying box dividers do not fit the slots provided so i had to use glue. altogether much flimsier than i expected and it really would not trouble a fox for long. my nine standard size chickens do not really all fit inside so three have taken to roosting else where. all in all a disappointment and not a good buy. sorry.”

Helpful Report

Posted 4 years ago

Eggshell is rated 4.3 based on 989 reviews