Edwardes Bros Reviews

Name: Edwardes Bros
Rating: 4.85

4.9 Rating 14,805 Reviews

97 %

of reviewers recommend Edwardes Bros

4.9

Based on 14,805 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Edwardes Bros 5 star review on 8th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for delivery ordered 4 weeks ago”

Helpful Report

Posted 1 month ago

“Good service”

Helpful Report

Posted 11 months ago

“Product arrived on time, no problem but BIG BUT, the return and refund policy disappointing as returns on customers plus 20% handling charges applies. I can purchase same thing from others without any cost if change of mind. V. Disappointed”

Helpful Report

Posted 1 year ago

“Box was delivered to someone completely different to the address luckily the person in question opened the box and my invoice was inside. A half hour journey and a lot of thanks later to collect my items”

Helpful Report

Posted 1 year ago

“They sent wrong items”

Helpful Report

Posted 1 year ago

“Ordered 5 weeks ago- not arrived. No information from them.”

Helpful Report

Posted 1 year ago

“A radio-signal switch was delivered promptly, but it was the wrong item. Someone senior answered my email and said he would deal with it immediately. A driver turned up mid-morning the next day to collect the wrong item, but said he had no instructions for the correct delivery. The electricians were finishing the job that afternoon, so I emailed to stress, again, the urgency. The correct part arrived in the evening. The job was unfinished and the electricians had to come back two or three days later, at significant further expense. It appears that Edwardes Bros pass the goods over to an external delivery company but do nothing to track progress - even if they've made a mistake and know that this needs to be corrected urgently.”

Helpful Report

Posted 2 years ago

“I had expected you to sort the problem as a retailer. I am still awaiting a response from the manufacturer as you asked m to contact them. Still, the extractor fan problem is not resolved. have sent to them details and docs requested by them”

Helpful Report

Posted 2 years ago

“Price went up before I ordered by 10% then went back down after I ordered. Potential for customer thinking I conned them as they chose the product. How do I explain this to them?”

Helpful Report

Posted 2 years ago

“Paid my money no goods or updates I feel robbed”

Helpful Report

Posted 2 years ago

“Still waiting oder”

Helpful Report

Posted 2 years ago

“Ordered 3 time lag 20 minutes, and they work OK for 1 or 2 minutes but as soon as you turn the control to extend the time, they stay on all the time, they are useless, and company. Very disappointed and with company responce”

Helpful Report

Posted 2 years ago

“items not recieved!”

Helpful Report

Posted 2 years ago

“I haven’t received my order. I knew there would be a delay, but I ordered it on the 8th May, more than a month ago.”

Helpful Report

Posted 2 years ago

“I ordered 20 bulbs in March and received 17 and email saying the remaining 3 would be coming. I phoned up about this 3 weeks ago to be told that these bulbs had been on back order since Nov last year and my 3 bulbs would be another 6wks. Then said I can take from another order or check stock at other branches and come back to you! That was 3 was ago no contact and still no bulbs but all the time got my money so I can't go elsewhere. Not happy 😒”

Helpful Report

Posted 2 years ago

“I STILL HAVE NOT RECEIVED MY ORDER WHICH I HAVE PAID FOR IN FULL. ORDER PLACED ON 16TH MARCH.”

Helpful Report

Posted 2 years ago

“Ordered over 2 weeks a go and still haven't recieved my purchase or any communication about them.”

Helpful Report

Posted 2 years ago

“Not received order yet. Been waiting over a month”

Helpful Report

Posted 2 years ago

“Placed order no of weeks ago and still have received the item”

Helpful Report

Posted 2 years ago

“Would like to write a review but as yet haven't received the goods I ordered a few weeks ago”

Helpful Report

Posted 2 years ago

Edwardes Bros is rated 4.9 based on 14,805 reviews