Edwardes Bros Reviews

Name: Edwardes Bros
Rating: 4.85

4.9 Rating 14,653 Reviews

97 %

of reviewers recommend Edwardes Bros

4.9

Based on 14,653 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Edwardes Bros 5 star review on 8th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3 x smoke alarms. Competitive price, prompt dispatch and delivery. Excellent service”

Helpful Report

Posted 2 years ago

“Customer service is one for the books! I had an emergency order - I specified and paid for next-day delivery before noon. When the DPD driver arrived and 11 am, he couldn't locate the parcel in the van and left without any explanation. I called Edwardes and explained the situation and how urgent this item was. After a few conversations with DPD, it became apparent that they had no intention of hurrying up and finding my item, so it was pushed for delivery the following day. Edwardes organised a vehicle with a gentleman who I believe was the manager (or sales, not that important). They delivered the item in about an hour (luckily, we were all in London) and didn't charge a penny extra. Thank you, Edwardes, you saved the day.”

Helpful Report

Posted 2 years ago

“Great service as always, prompt dispatch and delivery time A+++”

Helpful Report

Posted 2 years ago

“Downlights arrived within 48 hours if ordering. Good price.”

Helpful Report

Posted 2 years ago

“Competitive pricing on goods that I’m buying compared to other wholesalers. Delivery always on time as stated.”

Helpful Report

Posted 2 years ago

“Had quite a few of these from Edwardes - always the same. Brilliant service. They use DPD who give you a time slot also (makes it easy to make sure youre home for the collection) - just also to say their aftermarket service is also brilliant (ive had a couple of failures over the years) [Aurora Smart products] - but theyve always swapped them out without no issues. Great service. Many thanks.”

Helpful Report

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

“Excellent service can’t fault this company for consistency on every level”

Helpful Report

Posted 2 years ago

“Very reliable service.”

Helpful Report

Posted 2 years ago

“competitive price and quick delivery”

Helpful Report

Posted 2 years ago

“Ordered late in the day, shipped same day arrived at the next. Impressive.”

Helpful Report

Posted 2 years ago

“Always a good price and fast delivery service. I wish they had more branches.”

Helpful Report

Posted 2 years ago

“Great price, fast delivery and a very easy service to use!”

Helpful Report

Posted 2 years ago

“Very Good Quick service.”

Helpful Report

Posted 2 years ago

“Great quality and service”

Helpful Report

Posted 2 years ago

“had some trouble trying to find the right product elsewhere but no problem here and delivery was fast”

Helpful Report

Posted 2 years ago

“Really helpful and would 100% recommend Edwards”

Helpful Report

Posted 2 years ago

“Quick delivery, very helpful support. Return for faulty product was arranged almost as soon as I sent the email.”

Helpful Report

Posted 2 years ago

“Great prices, fast delivery 2 days and will definitely use again 👍”

Helpful Report

Posted 2 years ago

“Edwardes offered a much lower price for the Aico CO alarm than anyone else I could find (especially my usual favourites Screwfix), and the item arrived very quickly in decent packaging.”

Helpful Report

Posted 2 years ago

Edwardes Bros is rated 4.9 based on 14,653 reviews