Edwardes Bros Reviews

Name: Edwardes Bros
Rating: 4.85

4.9 Rating 14,805 Reviews

97 %

of reviewers recommend Edwardes Bros

4.9

Based on 14,805 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Edwardes Bros 5 star review on 8th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never enough staff serving. I would hate to visit when it's busy !”

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Posted 3 years ago

“My delivery of over a dozen lights and bulbs turned up in a box about 30% bigger than the contents with no form of padding or protection inside to protect them in transit. By the time they reached me not only had the external box collapsed but several of the lights boxes had burst open and the lights were rattling around and had come apart inside. A full replacement order was dispatched for next day delivery, which turned up with 16 of the lamps missing from it. They were eventually dispatched and turned up a week after the original order was placed! The problem doesn't appear to be with customer service (or the quality of the products) but picking and packing need to sort their game out”

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Posted 3 years ago

“I have given only 2 stars for the following reasons; firstly, l could not quite figure out how much l was being charged for this single piece of metal channeling. As all that seemed be on the final bill was the postage. I received an email receipt but only for the postage. I really wasn’t sure exactly how much was being taken out of my bank. Nothing at all like eBay or Amazon. Then when the channeling arrived it was completely bent and buckled the packing was very poor, channeling was only wrapped in a plastic bag. So no, unlikely l will use this outfit again.”

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Posted 3 years ago

“Unfortunately a while after completing on-line order and paying I was informed that lights were out of stock. Much hassle for us. It appears that Edwards don’t have real time stock control in place so order fulfilment cannot be trusted.”

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Posted 3 years ago

“Still waiting for something I ordered 2 weeks ago,no updates on when I will receive goods I have paid for”

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Posted 3 years ago

“Haven’t received my order yet so seems premature to ask for a review”

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Posted 4 years ago

“They deliver quickly, the next day. My problem is that they misrepresent an AWG-sized wire as a metric sized wire, e.g. they label an 12AWG as 4mm (which is 3.31sq.mm actually). Thus I ended up with an underrated cable and had trouble fitting metric ferrules (they were too loose). Tried to contact them, but my emails were ignored. Be aware.”

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Posted 4 years ago

“Haven't seen my order yet. How about some order tracking?”

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Posted 4 years ago

“Led lights received pretty quick but I would never expect You selling them as a not hole unit. When I get them I had to order plastic covers (bezels) separately. Paid twice for delivery. Thinks like that should be together with spotlights. In ni point to fit spotlights if You don't have bezels.”

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Posted 4 years ago

“Order out of stock, so waiting for a time it may arrive.”

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Posted 4 years ago

“Incorrect grid switch was sent, quickly rectified over phone and new was sent next day.”

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Posted 4 years ago

“I'm very sorry to say that on this occasion they let me down. they are usually very reliable and worthy of 5 stars, but this time the product I ordered was out of stock but I received no notification of this so I had to go elsewhere. I hope that the item was cancelled and a refund will be given.”

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Posted 4 years ago

“Still no delivery after a week”

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Posted 4 years ago

“I bought a shower and before I did, I specifically asked whether it was a direct replacement for the one I had. They said it was and advised me to buy the multi connection shower. When my builder installed it, we had to make several trips to find connection valves to fit. Poor advice. But thanks to my builder, it is all now been fitted.”

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Posted 4 years ago

“IVE ORDERD A FLUKE TESTING KIT(T5-1000+HOLSTER+VOLT STICK) APPROX 2 WEEKS AGO AND SO FAR HAD TWO E-MAILS STATING THAT ,EDWARDS, WOULD BE GETTING THEM IN "TOMMOROW/MONDAY" I FEEL THIS IS A GENERIC E-MAIL,IF THEY HADNT ANY IN STOCK WHY TAKE THE ORDER .IM GIVING EDWARDS UNTIL THIS FRIDAY TO FORWARD ME THE GOODS THEN ACTION WILL BE TAKEN AS I FEEL IM BEING FOBED OFF UNTIL I " GIVE IN". RUSS STOTHARD.”

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Posted 4 years ago

“Unfortunately the company would not price match and I couldn't stop the order when I discovered the same door bell push on Amazon for £10 cheaper and that included the postage.I evidenced the price difference but was only offered a refund on its return.”

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Posted 4 years ago

“The air extractor is suppposed to be silent but it's very noisy !”

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Posted 5 years ago

“I will not go into vast detail but this is the 2nd large MK Prestige order my company has given you this year and I have had problems with them both Paid fully up front for the orders but nightmare communication etc and as for Tuffnells you need to change your carrier Merry Christmas From Gary & Sharon Moorey GJM”

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Posted 5 years ago

“Delivery lets you down .DPD promised delivery on a certain day and gave a time, extended time on that same day and did not deliver.Order was required for am next day (ordered in plenty of time ) disappointed”

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Posted 5 years ago

“two incorrect items delivered that were not ordered, I was also charged for this.”

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Posted 5 years ago

Edwardes Bros is rated 4.9 based on 14,805 reviews