Edmonds Jewellers have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
The light-up LED wreath I purchased was an excellent price compared to other websites and delivery was very prompt too. Very pleased with the product.
”
- LisaT
“
Great price, very fast delivery especially considering it was delivered to Australia. Definitely would recommend.
”
- Anonymous
“
Received my order as promised and very happy with the Pamper socks chosen and price.
Plan to order again.
”
- Anonymous
“
Great service from Edmonds when I had an issue with delivery. It was immediately sorted out. Lovely product too.
”
- Lynne S
“
quick delivery
”
- Anonymous
“
The light-up LED wreath I purchased was an excellent price compared to other websites and delivery was very prompt too. Very pleased with the product.
”
- LisaT
“
The returns label was not accepted by the post office "not suitable for home returns" so I posted back myself and emailed with a photo of the postage receipt in order to be refunded.
”
- Caroline
“
I placed two orders, I didn’t receive the first order (1st Jan) and contacted CS to follow up for full refund, and waiting for the refund.
And the second order I ordered 4 items but open the box, just 3 items here, and missing one, also contacted CS for send back the missing item asap, but now still waiting. Don’t know how long can solve it.
”
- D Cheung
“
The returns label was not accepted by the post office "not suitable for home returns" so I posted back myself and emailed with a photo of the postage receipt in order to be refunded.
”
- Caroline
“
Sent back for refund. Please refund
”
- Tovah
“
Great service from Edmonds when I had an issue with delivery. It was immediately sorted out. Lovely product too.
”
- Lynne S
“
My purchases were good fast service
”
- Anonymous
“
Good service, good product, good value, super fast delivery. Would recommend.
”
- Anonymous
