Edmonds Jewellers have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
I purchased a Pearl Pendant Necklace online from Edmonds Jewellers as it was an extremely competitive price. The item was efficiently dispatched the following day after order by standard postage and received well packaged to avoid any damage. I would happily use Edmonds again for any future purchases having quality jewellery, good communication with updates on delivery and efficient service overall.
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- Deborah
“
The light-up LED wreath I purchased was an excellent price compared to other websites and delivery was very prompt too. Very pleased with the product.
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- LisaT
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Great price, very fast delivery especially considering it was delivered to Australia. Definitely would recommend.
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- Anonymous
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Very pleased with my purchase, excellent service and fast delivery. Thankyou
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- Anonymous
“
Excellent communication and fast delivery. 5* service.
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- Anonymous
“
I purchased a Pearl Pendant Necklace online from Edmonds Jewellers as it was an extremely competitive price. The item was efficiently dispatched the following day after order by standard postage and received well packaged to avoid any damage. I would happily use Edmonds again for any future purchases having quality jewellery, good communication with updates on delivery and efficient service overall.
”
- Deborah
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The returns label was not accepted by the post office "not suitable for home returns" so I posted back myself and emailed with a photo of the postage receipt in order to be refunded.
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- Caroline
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I placed two orders, I didn’t receive the first order (1st Jan) and contacted CS to follow up for full refund, and waiting for the refund.
And the second order I ordered 4 items but open the box, just 3 items here, and missing one, also contacted CS for send back the missing item asap, but now still waiting. Don’t know how long can solve it.
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- D Cheung
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The returns label was not accepted by the post office "not suitable for home returns" so I posted back myself and emailed with a photo of the postage receipt in order to be refunded.
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- Caroline
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Sent back for refund. Please refund
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- Tovah
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Very pleased with my purchase, excellent service and fast delivery. Thankyou
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- Anonymous
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Excellent overall service
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- Terry
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Excellent communication and fast delivery. 5* service.
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- Anonymous
