Eden Verandas Reviews

Name: Eden Verandas
Address: Eden Verandas13 Armstrong MallSouthwood Business Park, Eden Verandas13 Armstrong MallSouthwood Business Park, Farnborough
Rating: 4.71

4.7 Rating 659 Reviews

94 %

of reviewers recommend Eden Verandas

Company Reviews

Metrics

Info

4.7

Based on 659 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Eden Verandas:

Privately owned and highly experienced family business, specialising in the supply and installation of bespoke, top quality, German-engineered verandas, awnings, and glass rooms, throughout the mainland UK and Isle of Wight.

Visit Website

Phone:

0800 107 2727

Email:

info@edenverandas.co.uk

Location:

Eden Verandas13 Armstrong MallSouthwood Business Park,
Eden Verandas13 Armstrong MallSouthwood Business Park
Farnborough
GU14 0NR

Write Your review

Tell us how Eden Verandas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Professional Service. From concept to completion. Informative throughout, held their delivery promises not an easy thing with Covid. I must mention our fitters Dean & Alec. They were professional prompt to time, maintained the schedule and importantly cleaned up everywhere before leaving. If you want a veranda of quality with excellent service look no further than Eden Thank you to all drivers, customer services, design engineers and fitters.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are pleased to know that you have had such a pleasant experience with the purchase and installation of your new veranda.

Posted 3 years ago

“A very professional company. We have had the first 2 phases of our veranda installed and, from the design stage to completion, everyone has been a pleasure to deal with. Even the poor drivers, who had just endured a 350-mile trip to deliver the materials, were so cheerful and friendly. If anyone is considering having a veranda built, look no further than Eden”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very happy to hear you have had a great experience with us and we look forward to installing the next order for the additions to your veranda in the new year.

Posted 3 years ago

“I am very impressed with Eden Verandas after sales service. One of their teams came to our home recently to replace the vertical seals on the fixed gable of our glass room, erected in 2017. Despite a delay between receiving the new seals from the supplier in Germany and the visit to do the fitting, the work was done efficiently. I am grateful to Eden Verandas for doing this under the warranty.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are pleased to hear you are satisfied with our after-sales service and the warranty that we offer. If you did have any further queries, please do not hesitate to contact our dedicated customer service team.

Posted 3 years ago

“We can not praise your company enough. From start to finish the service was impeccable & kept fully informed throughout the process from initial enquiry through to installation. Installation was carried out by Dean & Alex & to say they did an outstanding job is an understatement. Fantastic job. Thankyou both”

Helpful Report

Posted 3 years ago

Thank you for your review. We are pleased to hear of your positive experience with us and we have passed on your comments to all involved. We hope you enjoy the use of your new veranda.

Posted 3 years ago

“The product quality is excellent and the installation was swift and neat. Everyone we have dealt with at Eden has been efficient and polite, a real pleasure.”

Helpful Report

Posted 3 years ago

“From first contact to final installation everything worked like clockwork. The sales person, the surveyor, the installers, the electrician, and all staff contact with head office could not have been better, or more timely. Very impressed. I forgot to mention the "Hippo" company who collected the waste the day after the final electrical installation.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are pleased to hear of your positive customer experience with us and hope you enjoy the use of your new awning.

Posted 3 years ago

“Still waiting for completion of our project. Parts missing from Germany, Broken glass and decking incomplete. We have paid tens of thousands of pounds for a room we cannot use. I cannot see the end to this nightmare as no-one takes ownership of the problems. Customer service doesn't return calls, even though they promise to. We were told 18-22 weeks completion when we signed the contract were now at week 33! If this is not resolved quickly we will be taking further action. We have been lied to on many occasions. There is no excuse.”

Helpful Report

Posted 3 years ago

Thank you for your review. We understand there has been a delay in completing your installation. Please be assured that customer satisfaction is important to us and we are committed to resolving any work that we have been unable to complete on installation. We believe that a date has been provisionally booked with you to finish the installation dependant on the replacement parts arriving with us. Unfortunately, there have been unforeseen circumstances that have occurred, however, we are sure that the finished installation will offset these initial frustrations.

Posted 3 years ago

“The fitters worked like trojans in very cold conditions, and the quality of the materials used is excellent - really dense composite deck boards, really solid metal veranda supports & thick glass that the fitter could stand on. The deck structure was built to measure on site & looked really solid, the fitters were tidy and we were very pleased with the end result.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very pleased to hear that the fitters were hard-working and that you are happy with the quality of materials we use. We hope you enjoy the use of your new veranda.

Posted 3 years ago

“Great service from start to finish, including obtaining planning permission, installing the veranda and clearing up.”

Helpful Report

Posted 3 years ago

Thank you for your review. It is good to hear that you have received great service from us from the point of ordering to the completion of the installation.

Posted 3 years ago

“Simon and his sons who installed the glassroom are real craftsmen and were satisfied only when they were sure they had given their best. The end result was outstanding and just what we'd hoped for. When the engineers came to check our one fault, they too worked with precision and care to get things just right. We have the confidence to know we can get back to you with any issues. We are delighted with the result. The glassroom you helped us create has given us the extra space to use our home outside as we wanted to. It even looks great in the snow! Thank you Eden Verandas and your superb team!”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very happy that the glass room we have installed has created more useful space for you. Indeed if you do have any queries please do not hesitate to contact us.

Posted 3 years ago

“The service is excellent from day 1 to completion. Everything promised was delivered follow up and contact made all through installation. Si happt cant wait for the spring.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are happy to hear that the service you have received has been excellent during your customer experience with us. We hope you enjoy the use of your awning come spring.

Posted 3 years ago

“Beautiful awning and installed efficiently in an hour or two. I was always kept up-to date with delivery appointment and any changes. Now fully installed and it’s beautiful.Thank y.”

Helpful Report

Posted 3 years ago

Thank you for your review. It is good to hear you are happy with the awning that has been installed and pleased with the service you have received. We hope you enjoy your awning.

Posted 3 years ago

“We are pleased with the end result. There were some delays with delivery and installation which were disappointing at the time but we received a JL voucher as a gesture of goodwill. The actual installation was done efficiently and there was minimal disruption. Overall a good job.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are happy to hear you are pleased with the installation we have completed for you. We hope you have many years of enjoyable use with the product.

Posted 3 years ago

“Despite difficult times the awning was installed on time and as desribed”

Helpful Report

Posted 3 years ago

Thank you for your review. We are pleased we were able to meet our estimated installation timescale for you. We hope you enjoy your awning.

Posted 3 years ago

“Very efficient and courteous attention from start to finish.Thankyou”

Helpful Report

Posted 3 years ago

Thank you for your review. We are pleased that you are happy with the service you have received from us and we hope you enjoy your product for many years to come.

Posted 3 years ago

“I ordered a large awning in March 2021… with respect to Covid rules this eventually arrived with multiple delays in June 2021. The awning is excellent.. well built and of superb quality… it operates well and I could not complain about it. My problem lies with its casing… the contractors fitted plastic casing which melted and warped badly in the first days -,week. EV responded to my email and pictures however another long wait in which a surveyor arrives and takes measures for ‘made to measure ‘ metal casing. Another long wait and this arrives followed by contractors a week later to fit. This has now been fitted ( November 2021) however while the street view is lovely of the awning ..the contractors made a really bad job with the cut at you the down pipe ( the whole reason for casing). They appear to have cut the metal wrong around the pipe… which I wrongly assumed was made to measure… then placed an irregular off cut shape shape top over it… to cover the original bad cut! it looks terrible! It’s going to rust easily. I reported this last week Wednesday 10/ 11/21 and had no response yet… I have just telephoned Monday 15/10/21 and told someone will respond eventually. No one took the waste large amounts of plastic away from original casing so I’ve had to pay my handy man to dump them today. I am disappointed with the casing and my service now …obviously feel for the price of £10,000 I should get the best service and professional finish to my awning. Happy to show pictures and await EV to ‘eventually get back to me’ and another wasted day probably to have to wait in for survey! Happy to be contacted and happy to provide all pictures!”

Helpful Report

Posted 3 years ago

“We had an awning ordered. Had the survey done. Deposit taken. Then to be told weeks later that they can’t do it due to our bricks ??? Called our builder out to assess who advised us there wasn’t an issue. We are reading between the lines. Installation was going to be awkward and as we where not spending into 5 figures probably wasn’t worth the hassle for them. They also sent use someone else’s deposit receipt.”

Helpful Report

Posted 3 years ago

“The salesman visited on 18th Sept 2020, very impressed and decided to order a glass veranda. On 12th Oct Jamie the surveyor visited to take measurements for design etc. Rebecca from planning and design has been really helpful. It took until may this year to go through my local planning council (due to our home not having work signed off before we brought it, so were applying for retrospective planning. We got the go ahead early may 2021 and was passed back for review to the surveyor and was then ordered on 21st may. The veranda was delivered on the 17th august (the people who delivered it were hardworking, and it all went well). The veranda was due to be installed on the 24th / 25th august 2021, the fitters arrived promptly and laid all the pieces out ready for installation, they started fitting the brackets to the outside of the building and said they were not happy as the extension is timber framed and would not take the weight of the veranda. They called their boss who agreed and I was told the surveyor would be with me the following morning and I would need a goalpost to support the veranda. The surveyor arrived (on time) and ordered the parts needed. I was told by the surveyor and manager they would be ready in two to three weeks. The goal post design was arranged to be delivered on Sept 30th and fitted on 5th / 6th Oct 2021. On the day of expected delivery i was called to say the drivers mate had tested positive for covid so couldn't be delivered . I did say I was still expecting it to be delivered by next week so the installation could still go ahead. I was assured they would phone later that day to update me (no phone call). I called the next morning and was told they were still trying to sort it out and she would call within an hour (which she did), but said it couldn't be delivered as they now needed a driver and so installation would not take place at the agreed time. So I have paid just under 15k and I have enclosed some photos of what I have so far. To say im not impressed is an understatement, and I hope when it is fitted I will be pleased with the end result. I was trying to add photos so people could see what I have but have been unable to do so. Thanks Lorry”

Helpful Report

Posted 3 years ago

“Good quality (German built) veranda, wrong size glass, then scratched glass, then more scratched glass (which can’t be used due to the lamination, and British!!) took months and months to get sorted. Eden did recognise this and took almost £600 off the original price of almost £12,000. Looks good, want to turn it into a garden room but just to expensive, now regret going with Eden due to the cost, almost £5,000 just for one end of a garden room!! At least Dick Turpin wore a mask!”

Helpful Report

Posted 3 years ago

Thank you for your review. We understand the frustrations in regards to the glass not being up to the quality that we expect to provide. As you may be aware there has been a vast amount of material shortages recently we has contributed to the delays experienced in replacing the glass for you. Now that your installation is complete, we are pleased to hear that you are satisfied with the final product. Should you wish us to contact us in the future to add additional elements to your Veranda, our sales team will be happy to assist.

Posted 3 years ago

“I contacted Eden verandas for help with an awning I have which appeared to have lost its settings. (not supplied by Eden). They have been great from the start with all pre visit information to the engineer who visited today, fantastic. Such great customer service, Richard was happy to explain things to me and so respectful. I will not hesitate to use you again in the future when needed and I highly recommend to others Thank you again”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very pleased we could help with your awning and hope it continues to work well following our visit.

Posted 3 years ago

Eden Verandas is rated 4.7 based on 659 reviews