Eden Verandas Reviews

Name: Eden Verandas
Address: Eden Verandas13 Armstrong MallSouthwood Business Park, Eden Verandas13 Armstrong MallSouthwood Business Park, Farnborough
Rating: 4.71

4.7 Rating 644 Reviews

94 %

of reviewers recommend Eden Verandas

Company Reviews

Metrics

Info

4.7

Based on 644 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Eden Verandas:

Privately owned and highly experienced family business, specialising in the supply and installation of bespoke, top quality, German-engineered verandas, awnings, and glass rooms, throughout the mainland UK and Isle of Wight.

Visit Website

Phone:

0800 107 2727

Email:

info@edenverandas.co.uk

Location:

Eden Verandas13 Armstrong MallSouthwood Business Park,
Eden Verandas13 Armstrong MallSouthwood Business Park
Farnborough
GU14 0NR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service from the beginning to the completed installation was problem free. Staff were professional and friendly at all times.”

Helpful Report

Posted 2 years ago

“We placed our order in late June and were initially promised a fitting date in September but still waiting. I completely accept that delays have occurred that have been out of Eden Verandas control such as delays at Ports but communication has been extremely poor throughout. We stipulated when we placed our order that we needed our garden room before Christmas and were told this would be the case something I very much doubt. I hope I am proved wrong! We have been told that there were delays with importing the goods, next the goods had arrived but windows that are manufactured in the UK have been delayed and the latest is 'they require a few more weeks to finalise fitting' as their fitters are busy. We phone and email regularly but do not get a response, I called yesterday at 1.30pm and was told the lady I needed to speak to was at lunch and would not be able to return my call as she finished work at 3pm. I will add that at no time have we been anything but polite to the staff. If you decide to use this company I hope your experience is better than ours has been todate.”

Helpful Report

Posted 2 years ago

We're so sorry for the unfortunate delays installing your glassroom. We are currently working hard to mitigate the effects of supply chain issues within the construction industry, without compromising on quality and thank you for your patience. We now look forward to completing the installation before Christmas and trust that you will be delighted with the finished glassroom.

Posted 2 years ago

“The experience I did have was not I was expecting as I did need to wait 3 weeks to replace a damage glass after the installation, lucky i did have a storage for my new outdoor kitchen, but the staff who install was brilliant .”

Helpful Report

Posted 2 years ago

We're so sorry that the original glass supplied was damaged and for the subsequent delays installing your glassroom. Thank you for still awarding us four stars in these circumstances and for your kind comments which we have passed on to the installation team.

Posted 2 years ago

“Very happy with Eden Verandas. Telephone contact keeping us informed . The initial appointment to discuss what we were looking for, very helpful rep . Yesterday the full fitting went very smoothly . Great team who worked hard and cleaned up after . We are more than happy to recommend .”

Helpful Report

Posted 2 years ago

“It feels quite difficult to write this review as the guys, all of them who came to the house were just brilliant so deserve a 5 star plus plus BUT the management of the project was pretty poor and while I was prepared for the job to take a long time , it seemed to me that it was a month longer than it need have been. Anyway, the finished job is great and I’m more than satisfied with the awning.”

Helpful Report

Posted 2 years ago

Thank you for the feedback. We're extremely sorry that installation of the receivers took longer than anticipated due to supply chain issues, but pleased to hear that you are otherwise happy with the awning and with our installers.

Posted 2 years ago

“I was pleased with the whole process and was kept up to date during the fabrication, delivery etc. I was especially pleased that the fitters took the time to move my water barrel into place. I wasn't expecting them to do that for me it was a kindness and much appreciated. I am chuffed to bits with my veranda.”

Helpful Report

Posted 2 years ago

Thank you for the lovely comments which we have passed on to our installers.

Posted 2 years ago

“Although we had delays due to international supply problems I thought that Eden could have been more informative in providing information regarding the delay and the eventual dates for supply and fitting. I had to make the phone calls to chase up the installation date and even to the extent of calling them to check that they were still delivering on the specified date. Despite these communication gripes the delivery and installation was excellent - the fitters first class. We are very pleased with the end result.”

Helpful Report

Posted 2 years ago

HI Chris Thank you so much for this generous review. We're so happy you're pleased with the installation and our fitters and apologise for failing to keep you sufficiently updated. Kind regards The Eden Customer Service Team

Posted 2 years ago

“Excellent through out the whole process from sales to installation.”

Helpful Report

Posted 2 years ago

“Richard is always friendly and polite, always a pleasure to see him”

Helpful Report

Posted 2 years ago

“Eden Verandas recently installed a large glass veranda at my house (Aug 22). The team helped through the planning process which did require some redesign. Whilst there were some delays due to an extended supply chain I was kept well informed. The installation team were fantastic and everything was fitted smoothly and with thought around how to join to the existing structure and drainage that was much appreciated. I am very happy with the quality of the veranda and the service. Thank you so much.”

Helpful Report

Posted 2 years ago

“We had an open veranda installed late 2021 and added side panels in late 2022. We are delighted with the quality of the veranda and its installation. We would definitely choose Eden Verandas again.”

Helpful Report

Posted 2 years ago

“In spite of a long delay due to unforeseen circumstances, the installation day was excellent. Staff very friendly and cheerful and all went without a hitch. We are very happy with the new awning.”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“Excellent service and the quality of the product is superb, we'll have many enjoyable hours sitting on our new sun room.”

Helpful Report

Posted 2 years ago

“Took just four days from delivery to completion. The fitters worked like troopers even in the hot weather; they just got on with the job. Slight issue with the fitting of a side canopy in terms of existing fittings on the house, but the issues were quickly resolved. They kept me informed of their progress/what they were doing at all times and the attention to snagging issues on completion day was impeccable. Really pleased with the finished product. Cannot wait to put my furniture in there and start using it!!”

Helpful Report

Posted 2 years ago

“Due to the way our house is constructed, we required a verandah that could be designed with dissimilar and also sliding walls. From quotation to design, we had excellent service. The arrival of the product was later than expected, due in part to covid restrictions and Brexit. When it finally arrived, the fitting team installed the verandha very professionally. They were very committed to achieving quality of the finishished installation. Regrettable, one panel was cracked (in transit). The replacement panel took a while to arrive and it was a few weeks later that it was installed. However, the work was once again carried out to a very high standard. I would recommend Eden Verandah to anyone thinking of having one installed.”

Helpful Report

Posted 2 years ago

“Delighted with Eden Verandas from the start right through to the installation and completion. All staff were friendly and professional. Our veranda is just what we wanted and have already used the patio all day with our grandchildren.”

Helpful Report

Posted 2 years ago

“Our new glass room and deck is simply fabulous and far exceeds our expectations. Eden have been wonderful throughout - everyone has been friendly and utterly professional at all times. We have been very impressed by the quality of the product and construction. Would happily recommend to anyone.”

Helpful Report

Posted 2 years ago

“We were very pleased with the awning and patio they supplied and fitted,left everything clean and tidy.All the technicians were very pleasant and kept us informed as they did the job,thanks to all involved.”

Helpful Report

Posted 2 years ago

“It was an absolute pleasure and it was perfect timing from our perspective. The presentation was very professional and we could see that all the ancillary associated kit will certainly be keeping you fit! Seriously though, it was a very professional and polished presentation, which gave us not only the confidence to move forward but also the peace of mind that Eden like to partner with their customers and consequently develop a long term working relationship with them. You answered all our questions, provided working solutions to our own unique requirement knowing that we will get exactly what we were after, with the best quality materials and service available. I’m sorry it took you well into the evening to complete the presentation, prices and paperwork but it was certainly worth it from our perspective and can confirm that we have sent the deposit of 12,172.20 an hour ago to Eden’s bank account, so they should certainly have it by now. The scanned copies of the order form and the photos seem to have detached themselves from the email, so if you could possibly resend them that would be wonderful. The 3D image would be absolutely brilliant and we look forward to receiving that in due course and look forward to hearing from Neil sometime during the day. Many thanks for all your time and input, it was very much appreciated. In our humble, you are certainly a credit to Eden and reflect it’s ethos perfectly. Regards”

Helpful Report

Posted 2 years ago

Thank you for your valued custom and kind words regarding the professionalism and presentation of the Sales Consultant who was with you. We believe the documents have already been re-sent to you however if you do have any queries in the meantime, please do contact our dedicated Customer Service team on 01252 451580 who will be happy to assist you. We look forward to speaking to you again soon regarding the next steps with your order.

Posted 2 years ago

Eden Verandas is rated 4.7 based on 644 reviews