Eden Verandas Reviews

Name: Eden Verandas
Address: Eden Verandas13 Armstrong MallSouthwood Business Park, Eden Verandas13 Armstrong MallSouthwood Business Park, Farnborough
Rating: 4.71

4.7 Rating 643 Reviews

94 %

of reviewers recommend Eden Verandas

Company Reviews

Metrics

Info

4.7

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Eden Verandas:

Privately owned and highly experienced family business, specialising in the supply and installation of bespoke, top quality, German-engineered verandas, awnings, and glass rooms, throughout the mainland UK and Isle of Wight.

Visit Website

Phone:

0800 107 2727

Email:

info@edenverandas.co.uk

Location:

Eden Verandas13 Armstrong MallSouthwood Business Park,
Eden Verandas13 Armstrong MallSouthwood Business Park
Farnborough
GU14 0NR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy customer. No issues from start to finish. Thank you”

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Posted 10 months ago

“Very efficient very happy”

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Posted 10 months ago

“Excellent and professional. Explained everything clearly. Everything to my satisfaction. Happy to recommend Adam.”

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Posted 11 months ago

“On time, swift, and efficient.”

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Posted 11 months ago

“Excellent service. Polite and skilled to complete the work.”

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Posted 11 months ago

“We are absolutely delighted with our glass room, it has enabled us spend so much time outside enjoying the garden. We have also noticed that it has kept our house warmer through the winter. Wish we had done it sooner.”

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Posted 11 months ago

“Very please. Looks great. Nice and tidy.”

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Posted 11 months ago

“Eden Verandas have been excellent to deal with, the fitters completed a professional and efficient installation as well as the electrician. Very pleased, thank you.”

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Posted 11 months ago

“Neat and efficient job, well explained.”

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Posted 11 months ago

“Highly professional especially Adam as was Jon and Jamie, very polite, very professional and was surprised how quick peaceful and gentle it all went. Congratulations on what good staff you have.”

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Posted 11 months ago

“We had an open verandah installed in 2020. We were initially happy with the price and product but it started to rust through in several places which we noticed last winter. I sent pictures to Eden Verandahs this April as we are still well within the guarantee period and they were initially helpful saying this that they would arrange an engineer visit. However we heard nothing and I e mailed again after three months. They responded that it was their busiest time, although I suppose it wasn't their busiest time threee months previously when I raised the matter, and they would come back to me 'as soon as we have a date'. I have tried telephoning but they will not commit to even making an initial visit saying they don't know when they will be in the area, which is Dorset, although they advertise nationwide. It is now over seven months with no action at all apart from a small tin of paint (I assume) arriving a couple of months ago. I think they are just hoping I'll lose heart and go away. An unsatisfactory product for the money and very poor service in breach of their waranty”

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Posted 11 months ago

Hi Hendrik Thank you for your review of our company. We’re pleased to hear that you were originally happy with the veranda but apologise for the delay in sending an engineer. Unfortunately it appears that, due to human error, the original request for a site visit was not passed on to the correct team member on this occasion. We’re so sorry for this oversight and extremely glad that you contacted us again. I can see from our records that we are now scheduled to attend next week and we very much look forward to seeing you and to putting things right. Kind Regards The Eden Customer Service Team

Posted 10 months ago

“Amazing from start to finish. Highly recommend”

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Posted 1 year ago

“Amazing service. Very pleased”

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Posted 1 year ago

“Top bracket for everything. Very happy with all the engineers that have been. Highly recommend eden verandas to everybody”

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Posted 1 year ago

“Very happy with product and service. Thanks”

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Posted 1 year ago

“Great job. Looking forward to spring and summer to get full use!”

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Posted 1 year ago

“Paid for them to get planning permission Arrived to put it up but never got planning permission Bad telephone calls very unhelpful”

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Posted 1 year ago

We're so sorry that planning has been denied for your glass room. Though we are immensely sympathetic to your situation, we must point out that we only went ahead with the installation on the basis of the waiver that you signed. We will continue to offer any assistance we can, should you decide to appeal this decision, and hope that the outcome will be successful. Please do not hesitate to contact us if there is anything more we can do to help. Kind regards The Eden Customer Service Team

Posted 1 year ago

“Excellent work from electrician with a very pleasant manner Kept me informed at all times Left the patio clean and tidy”

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Posted 1 year ago

“So pleased with the whole process. Highly recommend. 5 star”

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Posted 1 year ago

“The fitters arrived promptly and were friendly and good at communicating the works. Explained how the install would be completed, worked efficiently, kept me informed of the progress and were very helpful and showed me how to use the product. Highly recommended.”

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Posted 1 year ago

Eden Verandas is rated 4.7 based on 643 reviews