Eden Verandas Reviews

Name: Eden Verandas
Address: Eden Verandas13 Armstrong MallSouthwood Business Park, Eden Verandas13 Armstrong MallSouthwood Business Park, Farnborough
Rating: 4.71

4.7 Rating 644 Reviews

94 %

of reviewers recommend Eden Verandas

Company Reviews

Metrics

Info

4.7

Based on 644 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Eden Verandas:

Privately owned and highly experienced family business, specialising in the supply and installation of bespoke, top quality, German-engineered verandas, awnings, and glass rooms, throughout the mainland UK and Isle of Wight.

Visit Website

Phone:

0800 107 2727

Email:

info@edenverandas.co.uk

Location:

Eden Verandas13 Armstrong MallSouthwood Business Park,
Eden Verandas13 Armstrong MallSouthwood Business Park
Farnborough
GU14 0NR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with product and service”

Helpful Report

Posted 1 year ago

Good afternoon Mr and Mrs Pancaro Thank you for your 4 star rating of Eden Verandas! We are very pleased that you are satisfied with both our product and service. If you have any specific advice as to how we can improve our performance, please drop us a line at customerservice@edenverandas.co.uk. We really value your feedback. Kind regards The Eden Verandas Customer Service Team

Posted 1 year ago

“Very efficient. Very satisfied.”

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Posted 1 year ago

Hello Mr Lawrence Thank you for rating Eden Verandas 5 stars -- we are so pleased to hear you were very satisfied with our services! Kind regards The Eden Verandas Customer Service Team

Posted 1 year ago

“Very pleased with the veranda and the whole process from start to finish.”

Helpful Report

Posted 1 year ago

Good afternoon Blanka Thank you for your 5 star rating of Eden verandas! We're delighted to hear that you were very pleased with the veranda and the whole process from start to finish. Kind regards The Eden Verandas Customer Service Team

Posted 1 year ago

“A job well done. Would recommended”

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Posted 1 year ago

“We have had an Eden Veranda, and then following year have had a blind fitted to veranda. We are very pleased with veranda, and the installation was straightforward and easy. The veranda is an excellent quality product”

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Posted 1 year ago

“Excellent service more than happy Thank you”

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Posted 1 year ago

“All very satisfactory 5 star service”

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Posted 1 year ago

“Resolved a problem with my remotes quickly over the phone and saved me a visiting fee.”

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Posted 1 year ago

“All good with fitting after a couple of delays”

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Posted 1 year ago

“Excellent, very professional, very friendly. Completely satisfied. Would highly recommend.”

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Posted 1 year ago

“Great service and product. Very satisfied.”

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Posted 1 year ago

“If I could give no stars it would better reflect the real score 93% on this review site poppycock... this Company has left me with a unfinished £40,000.00 glass veranda that's not fit for purpose. My story starts back on November 16 2021 and that is when my nightmare began when Geoff Lloyd conned me into believing they only have in house installers which is a complete lie because that's exactly what they use sub contractors. Sub contractors who are unqualified split between other companies ie Crocodile during fitting your job exhausted stressed resulting in substandard installation, the company return to renege on agreement about how to make it right because after making me wait for another 6 months they have decided to cut corners to fix a already shoddy install. If I knew then what i know now I would avoid this company like the plague. I was blatantly lied to by the salesman in order to get a signed contract I was then promised it would be a complete rebuild basically. They cancel dates show up with workman unfit to do job due to injury or only 1 guy shows up because the others are unreliable I have been left with a mess 16 months after that conman sold me a lie taking my life savings I only wish you could put photos on here”

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Posted 1 year ago

“Very satisfied with the awning and the fitters and electrician.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“After meeting with Eden’s salesman in March 2022 we ordered and paid our deposit and we’re quoted approximately 12 weeks for installation. Marvellous we enjoy our veranda in the Autumn sunshine. Wrong ! The reality is July our order was sent to Germany then nothing heard from Eden for 3 months, after e-mails, frustrating telephone calls we were told our veranda would be at Farnborough on 24th October & informed installation would be ‘shortly thereafter’ . Wrong again ! The reality is December 5th delivery & installation 6th wrong again ! Delivered on the 6th installation on the 7th. Unfortunately 4 large panes of glass were cracked on the lorry, never mind we should get it completed by Christmas, wrong again ! After chasing non- customer services and asking three different members of staff ( I can name them) nobody has the decency to call us back and gives us a delivery date for glass which is available & cut here in the UK. New year comes & 9 weeks later we are here on 13th February 2023. At this point I have to say the fitters, delivery team, and Steve the technical surveyor have all been superb. But we are still missing some parts to complete so I’m expecting another 9 weeks before we actually get finished, that’s a year since first contact and on hindsight the worst decision ever. Eden do not answer the telephone, certainly do not return calls, their customer care is non existent, delivery dates are plucked from the iCloud, shame as the product is typically German 1st class. Conclusion :- If you’ve got £25,000 to spare and want to buy a years worth of stress then contact Eden Verandas on the other hand, if I were you I’d go on a World Cruise instead, much better for your health ! I wouldn’t recommend Eden to anybody.”

Helpful Report

Posted 1 year ago

Dear D & L Rawcliffe, Thank you for your review. We’re pleased that you are happy with our surveyor, delivery and fitting teams and apologise that our communication has fallen short of your expectations and the high standards we set for ourselves. We’re sorry that there have been delays to both the initial installation and our return to fit the missing parts. I can see that we have booked an appointment to complete the required work on 14th April and trust that you will be very happy with the finished product. Kind regards, The Eden Customer Service Team

Posted 1 year ago

“Installation was done on time and the installers were efficient and tidied up after the work was finished. They also demonstrated the remote in an uncomplicated manner. Very pleased with overall result. The electrician also arrived when promised and again did a very neat and tidy job and again cleaned up afterwards.”

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Posted 1 year ago

“Very cheerful, job completed at a great standard very happy with the finished would highly recommend.”

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Posted 1 year ago

“Great installation, worker turned up very prompt, would recommend.”

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Posted 1 year ago

“Having placed an order for a cube in may we were advised this may take 12 to 18 weeks for delivery. This was installed some 26 weeks later. Incorrectly manufactured with the roof glass not sealing. Assembled with the legs out of plumb. Aluminium cut on artificifical grass endangering our pets. Why the patio or drive was t used has still not been explained! No product knowledge. Even the sales team aren’t aware that the product is German. Drilling through the down pipe and demanding final payment. Damage to the cross member. Not an apology or explanation from anyone at Eden”

Helpful Report

Posted 1 year ago

Good afternoon We're extremely sorry about the issues related to the installation of your cube and disappointed with our performance. I note from our records that a substantial gesture of goodwill was applied to your account and that the issues are now resolved to your satisfaction. We take on board your feedback and will strive to do better in the future. Kind regards The Eden Customer Service Team

Posted 1 year ago

“Very neat & tidy job great product very impressed. Would recommend.”

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Posted 1 year ago

Eden Verandas is rated 4.7 based on 644 reviews