Eden Verandas Reviews

Name: Eden Verandas
Address: Eden Verandas13 Armstrong MallSouthwood Business Park, Eden Verandas13 Armstrong MallSouthwood Business Park, Farnborough
Rating: 4.71

4.7 Rating 659 Reviews

94 %

of reviewers recommend Eden Verandas

Company Reviews

Metrics

Info

4.7

Based on 659 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Eden Verandas:

Privately owned and highly experienced family business, specialising in the supply and installation of bespoke, top quality, German-engineered verandas, awnings, and glass rooms, throughout the mainland UK and Isle of Wight.

Visit Website

Phone:

0800 107 2727

Email:

info@edenverandas.co.uk

Location:

Eden Verandas13 Armstrong MallSouthwood Business Park,
Eden Verandas13 Armstrong MallSouthwood Business Park
Farnborough
GU14 0NR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reliable and high quality installation. Courteous technicians. Not used the veranda extensively yet - waiting for the weather to improve, but looks great and is well designed. Only disappointment is high cost of infrared heaters option which made me look at alternative heater that needs an extra remote.”

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Posted 3 years ago

“Production progress held up in Germany by the Covid-19 pandemic, but was kept updated as to progress. Installers arrived 15 minutes eary, and promptly set about constructing my new veranda, refusing any tea/coffee breaks. (that has to be a first for visiting workmen).”

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Posted 4 years ago

“We are very happy with the outcome of our two new awnings. Our situation was not straightforward but we felt we were very well informed and supported by the designer. The installation was very well organised and executed by friendly and professional Eden employers. The awnings self are made of high quality materials and mechanisms Because of Covid restrictions there was a delay of two months of the delivery of the awnings, but when eventually the delivery date was scheduled it was on time. Also the collection of the bag with rubbish took longer than promised. However all in all it has been a positive experience and we can recommend Eden Verandas!”

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Posted 4 years ago

“We are extremely happy with the professional way Eden dealt with our order from start to finish. The installation was carried out to an excellent finish and the trades people very courteous. Highly recommended.”

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Posted 4 years ago

“The product is excellent, final delivery date reliable and your staff courteous and helpful. I find the cost quite high but the final installation, its obvious quality, justifies the expense.”

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Posted 4 years ago

“We are totally satisfied with our new veranda. The whole experience was very well organised throughout and impressively co-ordinated. We were kept informed at all times and the product was supplied and fitted to a high standard including completely clearing away all the rubbish. Covid protocols were followed at all times. We are really pleased with the result and would definitely recommend Eden”

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Posted 4 years ago

“Good communication so far friendly helpful staff delivery and installation on times stated looks very good just some teething trouble with slight leakage in some areas have been assured that this will be dealt with. Pleased so far”

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Posted 4 years ago

“Good quality veranda. The workman were very clean and tidy and worked nonstop all day. We are very pleased with the finished product. Just on negative comment. It would have been nice if it was properly clean buy cleaners. The work men did there best to clean but the glass roof was not cleaned inside and out, dirt, dust and finger prints and the sucker clamps used marked the glass all over the roof which wasn’t very attractive. I had to get cleaners in myself to get it clean. Considering the cost of the veranda I think a small amount of the money could be used for cleaners. I would recommend this company to others.”

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Posted 4 years ago

“After paying almost £10,000 for my two awnings Eden should not expect me to download a lengthy instruction manual. I have requested them send me a hard copy”

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Posted 4 years ago

Thank you for your feedback. We have sent you a hard copy of your awning manual in the post. We wish you many years of enjoyment of your new awnings.

Posted 4 years ago

“We chose Eden Verandas, not because they were the cheapest (Although we went with them because they weren’t as dear as we were expecting) but the positive reviews, warranty were important to us.”

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Posted 4 years ago

“work carried out very efficiently and very pleased with end result”

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Posted 4 years ago

“Very impressed from start to finish”

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Posted 4 years ago

“The Eden awning now installed will be an undoubted asset when the hotter weather arrives. The installation was efficiently carried out by competent tradesmen who were both polite and well qualified and equipped. Our one difficulty has been understanding the instructions for the remote control.”

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Posted 4 years ago

“Great quality and workmamship”

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Posted 4 years ago

“Very professional and informative, very pleased with the addition to our home”

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Posted 4 years ago

“Two Verandas supplied by Eden, very pleased with outcome, erectors were efficient and knowledgeable, would recommend Eden Verandas......”

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Posted 4 years ago

“Charlie and Henry, the installers were brilliant. Adam the electrician was also brilliant Very satisfied with the professional way it all went and the politeness of all three guys.Would recommend to anybody. Thank you.”

Helpful Report

Posted 4 years ago

“During the purchase and inst allation of our awning we had 5 seperate visits from Eden representatives; salesman, surveyor, deliverymen, installers and electrician. All arrived as expected and were very professional. I would not hesitate to recommend Eden Verandas to others”

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Posted 4 years ago

“Everything went to plan and we were notified when there were changes due to the present situation. The explanation about using the control was rather quick and the booklet isn't too clear but we managed. A wire seemed to be flapping and my husband had to get up and discovered it was to the lighting system we would have preferred in to be secured. The old awning is in our garden and awaiting removal.”

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Posted 4 years ago

“I am absolutely delighted with my Valbonne awning and can’t wait for Winter to be over so I can use it more. It looks amazing and the bungalow brackets used to support it fit in very well with the design and colours of my bungalow. I can see lots of lunches going on under it if we ever get out of Covid! Andy, the salesman, was very pleasant and helpful without being pushy, the surveyor (sorry I can’t remember his name) was thorough and very professional and gave me confidence in the investment. The booking process for the delivery and installation was all handled very professionally, but I have to say the communication after that fell down a bit. First of all the equipment was delivered a day early without any notification - I was at home fortunately! The fitting appointment was made for 12 noon and when they hadn’t arrived by 1 I rang the office to be told that they would there in 1.5 to 2 hours. In the end they arrived, but said they couldn’t find me! I told them that they only needed to have rung me and I could have directed them. The appointment for the electrician was made for Friday, but by just before 5 on Thursday, I had no idea of time, so I rang the office again to ask when he would be with me as I needed to plan my day. They told me between 9 and 11, which was very helpful. The electrician was a star! He couldn’t have been more helpful, courteous or thorough and was a wonderful example of Eden excellence. All in all I am delighted that I decided to buy my awning from Eden.”

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Posted 4 years ago

Eden Verandas is rated 4.7 based on 659 reviews