Eden Verandas Reviews

Name: Eden Verandas
Address: Eden Verandas13 Armstrong MallSouthwood Business Park, Eden Verandas13 Armstrong MallSouthwood Business Park, Farnborough
Rating: 4.71

4.7 Rating 643 Reviews

94 %

of reviewers recommend Eden Verandas

Company Reviews

Metrics

Info

4.7

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Eden Verandas:

Privately owned and highly experienced family business, specialising in the supply and installation of bespoke, top quality, German-engineered verandas, awnings, and glass rooms, throughout the mainland UK and Isle of Wight.

Visit Website

Phone:

0800 107 2727

Email:

info@edenverandas.co.uk

Location:

Eden Verandas13 Armstrong MallSouthwood Business Park,
Eden Verandas13 Armstrong MallSouthwood Business Park
Farnborough
GU14 0NR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent work, nice and tidy , no fuss very professional, thank you!”

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Posted 1 year ago

“Very Impressed with the speed and accuracy of workmanship. Engineers were informative and polite at all times.”

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Posted 1 year ago

“The ease of the process altogether was easy- ordering , delivery and installation. Although it did take longer than anticipated due to supply it worked out okay in the end with the installation carried out in the sunshine. It was all coordinated( measurement visit, delivery of equipment and organisation of installation team) and worked well. Any queries I had were dealt with immediately by the sales team ( Gemma) I was particularly impressed with the Installation Team( Simon and Bradley) from up north who worked long days, hardly stopping and were courteous and a pleasure to have on site. A true northern tonic to have here in South Wales!!!”

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Posted 1 year ago

“Excellent Found a problem and advised how to rectify. Connected my lights and shade another way Nice tidy job. Pleasant and courteous. Would recommend the company to others.”

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Posted 1 year ago

“Very please so nice and tidy and very helpful 5 star”

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Posted 1 year ago

“I recently inherited some money and fancied having a glass roof put over my patio so that I could enjoy it all weathers. I approached a number of companies but Eden were the first to respond and a very nice chap called Mark came to visit me. It was just after the Queen had died and the company were offering a good deal but there was no hard sell from Mark, he just patiently went through my options and I could tell that he really believed in this small family run company and indeed in the product they offered.....and the product they offer is good. It is German structural engineering at its best with a special internal irrigation system so you don't need gutters and downpipes. Even though it was the first company I had spoken to, I decided to go for it! After that, Jamie came to visit to measure and my area, a horseshoe shape, was not easy. After some discussion we decided that I would make the glass roof a little shorter so as to avoid a wall light, without any prompting from me the company contacted me to say that as it was now going to be a few inches shorter, it would be several hundred pounds cheaper! I also explained that I didn't want it installed until my builder had finished building my garden wall........not a problem, they held on to it until I was ready. Jack and Josh came to fit it in June and they were lovely guys who worked almost without a break in the blazing heat (I did make they come and have lunch) but they just wanted to crack on. They did a brilliant job and were very clean workers. I am thrilled with my new enclosed patio - it is a log store, dining area for all weathers and the dogs love it too! You can't take your money with you, so go and invest in your house! It is guaranteed for ten years but I am sure mine will see me out. Everyone at the company was nice to deal with and I am confident that I went with the best company. I should add that the fitters were independent contractors, they worked all over for all companies and they said that if they were going to get one - they would go with Eden, so that tells you all you need to know really!”

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Posted 1 year ago

Dear Paula Thank you so much for your 5 star review of Eden Verandas! We're delighted to hear that you are happy with the veranda and the service you received and that you are now able to enjoy your garden for summer dinner parties without the worry of the rain. It sounds like your dogs are enjoying the new veranda too! Thanks again for your comments. We really appreciate you taking the time to share your experience. Kind regards The Eden Verandas Customer Service Team

Posted 1 year ago

“I very happy with your company”

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Posted 1 year ago

Dear Abdulmalik Thank you for your five star review of Eden Verandas! We're so pleased that you are happy with our company. Kind regards The Eden Customer Service Team

Posted 1 year ago

“Took a lot longer to be installed than anticipated from ordering. Happy with installation and the product now it is installed.”

Helpful Report

Posted 1 year ago

Dear Mrs Mellor Thank you for reviewing Eden Verandas. We sincerely apologise for the initial delays but are pleased to hear that you are now happy with the installation and product. We hope that you are enjoying the full benefits of your new awning during this glorious weather. Kind regards The Eden Customer Service Team

Posted 1 year ago

“Very pleased very happy.”

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Posted 1 year ago

“Very please with the whole service. Could ask for more. Highly recommend”

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Posted 1 year ago

“Very pleased with end result. However, the delivery was way overdue. Customer service not much help, promising fitting in March but not actually fitted until May. Contractors all very pleasant and helpful.”

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Posted 1 year ago

Dear Mrs Springham Thank you very much for your kind review of our company. We're very sorry that we were unable to install the veranda for several weeks after the provisional fitting date had passed. We thank you for your patience. Please accept my apologies on behalf of the Customer Service Team for not being able to secure an earlier date for you. We are delighted to hear that you are happy with the end result and that our contractors were pleasant and helpful. Kind regards The Eden Customer Service Team

Posted 1 year ago

“Disappointed with ongoing fitting delays However electrician was goo d”

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Posted 1 year ago

Dear Mrs Rouse Thank you for taking the time to provide us with your feedback. We sincerely apologise for the fitting delays and any inconvenience caused. We are happy to hear that the electrician was good as it is very important that our customers have a pleasant experience. We now look forward to attending to the remedial job that remains outstanding at the earliest opportunity. Kind regards The Eden Customer Service Team

Posted 1 year ago

“Quality of work very good. Pleasant and friendly”

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Posted 1 year ago

Thank you so much for your wonderful 5 star rating of Eden Verandas! We are incredibly grateful for your support. We are particularly proud of the quality of our work as well as our friendly and pleasant staff. Thank you again!

Posted 1 year ago

“On time, efficient, pleasant and made me aware how to use awning.”

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Posted 1 year ago

Thank you for your 5 star rating and positive words. We're delighted to hear that you found our team to be on time, efficient and pleasant. Thank you for your support.

Posted 1 year ago

“Equipment supplied was known to be defective but I was not informed until I complained. This caused me embarrassment. Replacement has been promised, but I'm still waiting.”

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Posted 1 year ago

Dear Sir Thank you for your review of our company. Unfortunately our supplier had no dimmable heater controls available at the time of your order so you were supplied with a temporary on/off control. We're extremely sorry to hear that this was not communicated to you prior to installation and would like to take this opportunity to offer our sincere apologies. We now look forward to swapping over the controller as soon as the item comes into stock and we will keep you updated. Kind regards The Eden Customer Service Team

Posted 1 year ago

“From survey, updates, delivery and installation, all personnel pleasant and helpful. Resulting in a job well done. Thankyou.”

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Posted 1 year ago

“Professionaly and quickly completed. Would recommend”

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Posted 1 year ago

“Lovely a neat very please will the whole installation.”

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Posted 1 year ago

“Excellent ontime delivery. Very impressed with the product. Would definitely recommend”

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Posted 1 year ago

“Eden verandas installed a veranda for us last year. At the time we were very impressed by all aspects, from the first visit to discuss design up to and including the delivery and fitting. Can’t say how good everyone was. Now a year later I am even more impressed. The veranda has really opened up our garden. During the summer its a great place to sit and enjoy the day and the evening and throughout the winter we have also used, mainly for protecting our plants but also socialising as we bought a patio heater after installation. If you’re thinking of getting a veranda - do it - they’re great and if you’re thinking of using Eden - do it. They were fantastic.”

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Posted 1 year ago

Eden Verandas is rated 4.7 based on 643 reviews