Eden Verandas Reviews

Name: Eden Verandas
Address: Eden Verandas13 Armstrong MallSouthwood Business Park, Eden Verandas13 Armstrong MallSouthwood Business Park, Farnborough
Rating: 4.71

4.7 Rating 667 Reviews

94 %

of reviewers recommend Eden Verandas

Company Reviews

Metrics

Info

4.7

Based on 667 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Eden Verandas:

Privately owned and highly experienced family business, specialising in the supply and installation of bespoke, top quality, German-engineered verandas, awnings, and glass rooms, throughout the mainland UK and Isle of Wight.

Visit Website

Phone:

0800 107 2727

Email:

info@edenverandas.co.uk

Location:

Eden Verandas13 Armstrong MallSouthwood Business Park,
Eden Verandas13 Armstrong MallSouthwood Business Park
Farnborough
GU14 0NR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great job by Anthony and Jay it has been a pleasure having them in our home.”

Helpful Report

Posted 1 week ago

“fantastic. Glass room looks great, heater work how we wanted could not be more happy.”

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Posted 1 week ago

“Excellent work and service”

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Posted 1 week ago

“Pleased to have found Eden Verandas. Communication was strong from start to finish. The site workers were polite and worked well, while keeping their space tidy. We like this system as it allows us to start with the basics and 'add on' in the future. Happy to be a returning customer. Thank you.”

Helpful Report

Posted 1 week ago

“Fantastic job and service. Very happy with the final result.”

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Posted 2 weeks ago

“Could not be more pleased. The undershade look fantastic. Great service. Highly recommend”

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Posted 2 weeks ago

“Work men exallent and well managed and helpful”

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Posted 2 weeks ago

“We have unfortunately experience several substantive leaks. No follow up having contacted the team for an engineer visit. Very very disappointing. Still no feedback when the most recent leak will be dealt with. Furniture and rugs pulled back to prevent damage. Ultimately very poor aftercare. Regretting having chosen Eden.”

Helpful Report

Posted 3 weeks ago

Dear Customer, We're sincerely sorry that we have not met your expectations regarding the aftercare service and understand how frustrating it must be to have ongoing issues without resolution. As you are aware, we’ve arranged for an engineer to attend in the very near future. However, we must advise that, having re-examined photographs of the previous leak 3 years ago, it appears that the water ingress during heavy rainfall is likely due to the addition of some decking, subsequent to our installation, which has been fitted at a higher level than the original patio, effectively blocking the drainage outlets within the door tracks. We look forward to seeing you in the near future to thoroughly investigate the cause of this issue and assure you that we are committed to doing all we can to resolve this matter. Kind regards The Eden Verandas Customer Service Team

Posted 1 week ago

“Great job , great lads. !Antony & Sergejs can’t half graft … many thanks”

Helpful Report

Posted 3 weeks ago

Dear Mr Botham Thank you for your positive review and the five-star rating! We're delighted to hear that Antony and Sergeis made such a great impression with their hard work. Your appreciation truly motivates our team to keep up the excellent service! Many thanks, The Eden Verandas Customer Service Team

Posted 3 weeks ago

“Not a bad word to say about Eden. Every member of staff we dealt with from sales, delivery, surveyor, fitter and electrician were friendly and professional. The awnings are fabulous. Thank you.”

Helpful Report

Posted 3 weeks ago

Dear Mr and Mrs Wailing Thank you so much for your fantastic review and the five-star rating! We’re thrilled to hear that our team made such a positive impression and that you love the awnings. Your kind words mean a lot to us and inspire our staff to keep delivering exceptional service! Many thanks, The Eden Verandas Customer Service Team

Posted 3 weeks ago

“Fantastic installation team Clean and tidy Good communication skills Would recommend”

Helpful Report

Posted 4 weeks ago

Dear Mr Parr Thank you for your wonderful review and the five-star rating! We’re pleased to hear that our installation team made a positive impression with their clean and tidy work, as well as their communication skills. Your recommendation means a lot to us! Many thanks, The Eden Verandas Customer Service Team

Posted 3 weeks ago

“Great job done by all site engineers/electricians. Left site very neat and tidy. Thanks guys.”

Helpful Report

Posted 4 weeks ago

Dear Mr Hylton Thank you for your excellent review and the five-star rating! We're pleased to hear that our site engineers and electricians left a neat and tidy job behind. Your kind words are greatly appreciated and motivate our team to maintain high standards. Many thanks, The Eden Verandas Customer Service Team

Posted 3 weeks ago

“we have had Eden Verandas fitted for some considerable time now and am very happy, not only with the product but the after care too. Cannot fault them.”

Helpful Report

Posted 1 month ago

Dear Nigel and Jan Thank you so much for your excellent review and the five-star rating! We're thrilled to know that you’re happy with both the product and our aftercare service. Your feedback really encourages our team to maintain the high standards we strive for! Many thanks, The Eden Verandas Customer Service Team

Posted 3 weeks ago

“Lovely job, nice lads.”

Helpful Report

Posted 1 month ago

Dear Mr Webb Thank you for your positive review! We're glad to hear that you were happy with the job and that our team made a good impression. Your feedback is greatly appreciated and motivates us to keep doing our best. Please let us know what more we could do to achieve 5 stars. Many thanks, The Eden Verandas Customer Service Team

Posted 3 weeks ago

“Good professional team. Communicated well. Very pleased with everything.”

Helpful Report

Posted 1 month ago

Dear Mr Bielby Thank you for your kind review and the fantastic five-star rating! It's great to know that our team met your expectations and that you were pleased with our communication. Your satisfaction is incredibly important to us! Kind regards The Eden Verandas Customer Service Team

Posted 1 month ago

“Appalling customer service and Eden Verandas fail to honour their own offers.”

Helpful Report

Posted 1 month ago

Dear Mr Adams We're sorry to hear that you're unhappy with the service you received from us. From our records, I can see that we provided you with a quotation for our Amalfi awning in the summer and you chose not to go ahead at that time. You then enquired again in December and, as a gesture of goodwill, we offered an additional percentage discount. You then requested that the additional percentage discount should be applied to the previously discounted price rather than our list price, which we declined to offer. Though we cannot reduce our prices any further to meet your requirements, we do apologise for any disappointment we have inadvertently caused you. We also remain willing to honour the quotation provided in December for a further seven days, should you, upon reflection, decide to go ahead with the discounted deal. We hope to hear from you. Kind regards The Eden Verandas Customer Service Team

Posted 1 month ago

“Amazing service again. Glass room look great. Heaters work well. Great job”

Helpful Report

Posted 1 month ago

Dear Miss Arlette Thank you for your wonderful review and the five-star rating! We're thrilled to hear that you loved the glass room and that the heaters are working perfectly. Your satisfaction is our top priority! Kind regards The Eden Verandas Customer Service Team

Posted 1 month ago

“Excellent service, thanks.”

Helpful Report

Posted 1 month ago

Dear Mr Woodcraft Thank you for your fantastic review and the five-star rating! We are delighted to hear that you were pleased with our service. Your satisfaction means a lot to us! Kind regards The Eden Verandas Customer Service Team

Posted 1 month ago

“Happy with job thank you so much”

Helpful Report

Posted 1 month ago

Dear Mr Abdoullah Thank you for your kind words and the five-star rating! We’re so pleased to hear that you’re happy with the job. Your satisfaction is our priority, and we appreciate your support! Kind regards The Eden Verandas Customer Service Team

Posted 1 month ago

“Sergei and Antony were efficient courteous and worked well together to deliver the veranda. A great team. They arrived when promised and left a clean and tidy site. Many thanks to them.”

Helpful Report

Posted 1 month ago

Dear Mr Livesey Thank you for your fantastic review and the five-star rating! We're thrilled to hear that Sergei and Antony provided you with efficient and courteous service while delivering your veranda. It's wonderful to know that they made sure to keep the site clean and tidy. Your appreciation means so much to us! Kind regards The Eden Verandas Customer Service Team

Posted 1 month ago

Eden Verandas is rated 4.7 based on 667 reviews