“I orded a 60th birthday present which was a vase which came was lovely but we paid next day delivery at £5.95 it came Three Days Later I did ask for this to be refunded but had no reply so that was a bit disappointing but other than that the product was good quality.we liked it so much we ordered same vase with 6 tumbler glasses orders over £30 was free delivery but still got charged delivery so if anyone from Eden & WILLOW actually bother to read any of the emails please refund my money for the delivery thank you”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“I placed an order that was dispatched on time however due to issues with delivery it never arrived, I contacted the customer service and they immediately ordered a replacement item. Very helpful customer team. Cant wait for my teapot to arrive.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“My stacking jars arrived broken, it happens it can't be helped. I contacted customer service and the service I received couldn't have been better. My email and refund was dealt with promptly (within minutes) and they were absolutely amazing. Thank you very much. I will definitly be ordering again.”
“Great value, the products always arrive as described and very well packaged. I've ordered six glass jars so far and I'm always amazed that they never arrive damaged when they are so delicate!”
