“Ordered 2 glass jars with bamboo lids. The courier left the package outside my front door rather than ring the bell for obvious reasons. As soon as I picked up the box I could hear the rattling glass inside - both turned up smashed to bits! When I opened the box I could see that the packaging was insufficient to protect items described as fragile and that was to travel on the inside of a courier's van.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“I bought a teapot and a teapot warmer , the teapot is nice but there is a problem with the teapot warmer, there is not enough air circulation and the candle goes off when you put teapot on top of that!”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Having seen loads of adverts on Instagram I took the plunge and placed an order.
I ordered the pumpkin glasses and some storage bits.
A couple glasses had defects but customer service was great and sent me out 2 new ones.
Really beautiful items will definitely be back”
“Fantastic quality glassware. Very well packaged, considering I purchased 20 items all glassware, not one was damaged. Fast delivery, great value for money.”
“The delivery time was great and a good price but one glass came smashed and a couple others chipped. Also the glasses are all the same are not the right size as advertised. I have contacted customer service with no response.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Reasonably priced lovely items ! Will give 5 stars to the customer service too. My flower vase came damaged & was immediately replaced within days with a new one. Excellent products & excellent service! Already have passed on word to my friends too👍 Definitely shopping more ❤️”
“This lovely vase popped up whilst I was searching the internet for gifts. After reading reviews I decided to order and wasn't disappointed. The order process was easy, delivery was quick, item was packaged very well.
My next task is finding suitable flowers to fill it.”
