“First class customer service.
Had a damaged item delivered and Juliana responded immediately
and courteously to my request for a replacement.
Replacement duly arrived with a new order promptly.
Customer service like this is sadly not the norm nowadays.
Very well done Eden & Willow.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“I love my glass jars with the bamboo lids, they’re fab! The only thing I wasn’t too happy about was that I thought I was ordering from a small business, and then started getting tracking texts and emails from Amazon about my Eden & Willow package? I don’t like buying from Amazon, so thought this was a bit dodgy. The product is great though.”
Dear Customer,
Thank you for your feedback.
I just wanted to let you know that we only use Amazon couriers for shipping. Your order has been handled by our small Eden & Willow team.
Please do not hesitate to contact us if you have any further questions.
Best Regards
Eden & Willow Customer Service
“I bought 13 jars from Eden and Willow. They arrived very well packaged and protected. While most of them were beautiful, one of them had a crack down the middle, and another had a strange warped rim edge. However this didn’t stop the lid from shutting properly so not a big problem.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“I recently bought some jars from Eden and Willow and I am very pleased with them! One arrived damaged but their customer services were excellent and have sent me a replacement.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“excellent customer service . Never have experience service that like . Dealt with my issue soo quickly without any inconvience to me. Love the jars will be purchasing more soon. Thankyou !!”
“Great products and good value for money. One of my items arrived damaged but customer services were very quick to reply and send me a replacement. Will use again and highly recommend.”
