“I have recently purchased beautiful bamboo jars& square jars. This is my second Order from Eden & willow. I must say quality of jars are great and they look amazing. On my first purchase One jar was found broken on arrival that’s why I am giving them 4 stars.”
Dear Customer,
Thank you for your feedback.
I am sorry to hear that one of the jars arrived broken.
Please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Received real fast which was positive but I went on the website as some glasses were on there which I would like to purchase , I thought I had added them to my cart and carried on to do more shopping for other items , however when I checked out and looked at my order confirmation email there were none of the glasses on the order receipt so I went back on the website and the glasses were out of stock . If I had been told this before I checked out I would not have checked out as these were the main bulk of my order ,there should be a notice before or even during checkout to say these were out of stock and not just taken from the trolley without notice or not put in the trolley at all without telling buyer item is out of stock . Also upon receipt I ordered a glass jar with a wooden spoon and this jar was absolutely filthy with fingerprints and did not look at all new . Really off-putting which is a shame as there was some real cute things on this website .”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“The customer service at Eden and Willow is second to none. I had a few issues with some of the jars I had ordered and Kim in customers services was quick to sort the issues out and send out replacements. The jars are beautiful and good quality and I will definitely be stocking up on more in the near future!”
“I ordered a selection of bamboo lidded jars for my spice shelves. I LOVE them!! Such great quality at an amazing price. I’m recommending them to everyone and I’ll probably be buying more. Thank you so much for the great service and packaging too! X”
“Very good product, reasonable price, and fast shipping.
The only draw back is that the selection is very limited - but if you find the products you want on the website, get them.”
“Great design and quality. It is so lovely and enjoyable to use them in the kitchen. The price is good. Definitely I will be buying from them in the future.”
