“Very good customer service. I accidentally ordered cork lids for my jars instead of bamboo and the team managed to amend my order before it was dispatched.
One of the jars had a slightly rounded bottom and is therefore a bit wobbly but in general I’m very happy”
Dear Narinder,
Thank you for your positive feedback. We are glad to hear that you are satisfied with your purchase.
Regarding this odd jar, please kindly get in touch with us and we will help you further.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards Eden & Willow Customer Service
“Ordered the storage jars, which look nice on the breakfast table and the big rice container, which is very useful, especially like the mouse scoop that came with it. Very pleased with my purchases. Quick delivery and arrived nicely packed. Good customer service too.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Ordering was quick and straightforward- with bonus of a first time ordering discount too!
Email updates were good.
Courier delivery was shocking- box was all ripped and battered and had been thrown over the fence and with the purchase being glasses I feared the worst!
Fortunately they had been packaged wonderfully so there were no breakages and we're over the moon with our purchases.
The glasses and side plates look a lot more expensive than they were and we're proud to get them out to use with guests.
Robust to even withstand the 7yr old dropping them on the kitchen floor!
Very happy with the service and purchase”
