“I ordered two round candles and when the delivery came it was square candles emailed Eden and Willow to explain the order was wrong and asked to send a returns label for wrong order .They sent me an email saying to keep the wrong order and sent me out the ones I’d ordered well done Eden and Willow would use this company again”
“I am very impressed with the products I ordered. They arrived not long after I ordered and packed very well. The quality of each items are exceptional and will definitely order more Spice jars and storage jars.”
“First purchase with this company and I would recommend. Unfortunately, one of my items arrived damaged but I received a quick response from customer service and promptly got a replacement. Thank you!”
“Great service and absolutely loved the jars. Very reasonable pricing and packed very well so all in one piece upon arrival! Highly recommended and I’ll for sure be a repeat customer!”
“Lovely products and excellent customer service, will definitely use again. The customer service team were so quick and helpful to respond to my query and I’m thrilled with my purchase.”
“I’ve placed several orders with Eden and Willow over the last 18 months. I am always delighted with the items I receive, excellent quality at a reasonable price - I have totally revamped my larder with the bamboo glass jars!”
“Lovely products packaged extremely well so no glass was broken. My first parcel seemed to have been delivered to the wrong address by amazon but Eden and Willow sent out a replacement parcel immediately, I was very impressed by their customer service.”
“I ordered 10 items, all glass jars with bamboo lids. Every single one arrived dented and scratched. Really disappointing. I am waiting to see what CS say but at this point I’ve had two responses saying they can’t see anything wrong from the photos which clearly show the dents and marks. Ideally I would like them replaced as the jars are nice it just looks so cheap to have everything arrived damaged.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Stuff arrived quickly without any real issues. Slight chip at the top of one of the jars but doesn’t affect it being air tight so not really a problem.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
