“Ordered a cup to replace my daughters favourite one which was cracked. Initially wrong item arrived but after email correct cup was sent immediately at no cost to me.
First class service from Eden and Willow.”
“I ordered the embossed coffee/tea cups and received the wrong ones. I emailed and they gave me a full refund. However when I did use one of the coffee cups it cracked all the way round when I poured in the hot water.”
“This was my first experience in purchasing from Eden and Willow, so wasn't sure what to expect but service was brilliant from start to finish. I was kept informed of the status of my order every step of the way and when I received my order it was well packed and items were in great condition.”
“I bought this as a birthday gift . Hand Blown glass quirky and unusual design . It was well packaged when it arrived so no breakages. I loved the design of the handbag vase , well made …well worth the money . Loved it so much I kept it myself .have recommended it to others”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
