“Two items arrived broken and when I contacted the team they immediately responded and a replacement was with me within 48 hours.
Very good CS team.
The items are all very beautiful and good quality and I will be ordering more in future.”
“Very impressed! The products are beautiful, as pictured, and feel good quality. The shipping was very fast. One of the glasses arrived slightly chipped so contacted customer services and they sent out a replacement straightaway. Will definitely be back!”
“Really happy with the service provided by Eden and Willow. My glass jars with bamboo lids arrived quickly and well packaged.
Unfortunately one jar was slightly cracked and E&W arranged a replacement quickly. A pleasure to do business with them.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“I required a large capacity flour container and purchased your 10kg container with the lovely mouse scoop.
Wow it's great.. so nice I have been leaving it in full view which means I have been making more sourdough loaves than normal !!”
“I haven’t received my order yet. Order placed on 02/06. Delivery was scheduled for 06/06, no updates received from the courier service, had to reach out to them to be told that the parcel was damaged beyond repair and it was my responsibility to sort it out with sender. No response from sender until 2 days ago. They said they will arrange a replacement order to deliver it next day, and no news on the order as well as the delivery yet. This was my first purchase from Eden & Willow, expected a decent product and customer service, but really disappointed. How can a seller not even think about placing a fragile sticker on a parcel that is full of glass items, and the response time is something they need to work on. I would like to review the product honestly, but I haven’t received the parcel.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
Your replacement parcel has already been sent out. But, please contact us if we can assist you further with this matter.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Posted 8 months ago
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
