“The item arrived safely and as described. The postage was quite expensive for such a light and small item, but I guess it was fragile, so perhaps worth it. The cardboard box it was packed in was very thin and arrived torn along one corner. Luckily, it was wrapped well inside and remained unharmed.”
“I purchased four handbags vases from this company.
Unfortunately their choice of courier let them down with a damaged box and two broken vases.
I received replacements a week later. I did wonder if I would however as in there T&Cs it states that the customer takes over responsibility for the item once dispatched. Typically I had not read that at the time of ordering.
That saidi did receive replacements with absolutely no issues.
P S the vases are amazing!”
“ordering items was fine and well presented website
however the delivery by EVRI EX HERMES Was delayed several times
so hopefully customers will be offered an alternative courier/ delivery agent
box was well bashed & looked like it had be opened & resealed & due to the delay over several days
I was very concerned !”
“Would have been a 5 but the state of the outer box was a mess all ripped and crushed not good first impression but it didn't make any difference to the inside they were perfect and so beautiful bought as leaving gifts for two life long friends who loved them.
I think I might get myself one they are so beautiful”
“I use these jars to keep tea bags in, and they live in a cupboard rather than on the worktops. They fit neatly side by side in a small space. They are unfussy, simple and seem to be good quality. I have deducted one star because the glass is quite thin.”
“Itens purchased were excellent. I have been shopping from here very long time. Unfortunately last experience was not good. I got intouch with customer services to explain some items received were damaged. They were very quick to send replacement whilst explaing to the advisor how many items were damaged i found the attitude of the advisor was not pleasant quite demeaning. Hence 4 stars.”
“Recieved an item which looked like it had been used before (or badly manufactured), I was first asked to return the item at my cost however eventually got Eden & Willow to pay for the return. Recieved a refund however the original delivery charge was deducted which is very poor considering the item was not perfect
Update - Eden & Willow have now fully refunded the charges .. thank you”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We have now issued a refund for your delivery charges too.
Please let us know if you need help with anything else.
Best Regards
Eden & Willow Customer Service
“Product description isn't always exact with measurements hence the 4 stars, however, my problem was easily solved with great customer service support in both their understanding and prompt response.”
“Good product for the price glass a bit thin but just have to be wary of handling, delivered safely. The lid isn't secure but I am displaying my shells and bits in it so not a problem, overall pleased 😃”
“I really like the glass cups although they are a little bigger than I had hoped for. However, they are good quality and arrived quickly and well packaged.”
