“Received my order exactly as it was described - very happy with the quality of the items.
If I am honest, I was a little bit sceptical as they were considerably lower in price than the same items I had seen on other web sites, but I needn't have worried, because they were exactly what I wanted.”
“So pleased with my order from Eden & Willow, had initial problems because my package got stolen (left outside my flat with no door ring)… however the team were quick to resolve my issue with different delivery options. I received my replacement within 2 days, which I am extremely satisfied with. Thank you.
The only advice I have would be to add an option where you can select which courier will deliver. The issue with it going straight to Amazon is that you cannot actually add delivery notes because it won’t be connected to your actual account. Hence why I did not even get notified at first it had been delivered.”
Dear Emma,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and glad to hear that you have now received your parcel.
The courier used depends on the size of your order, its weight, and many other parameters.
At the moment, we are working with 4 courier partners. And, we hope to add more options in the future.
Thank you again and we hope to serve you again soon
Best Regards
Eden & Willow Team
Dear Customer,
Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you.
I can see that we have arranged for replacement products to be sent to you and they are on the way :)
However, if you need help with anything else, please do let us know
Best Regards
Eden & Willow Customer Service
“The jars are perfect! One came broken but they were quick to reply to my email and issue a refund which I used to replace the broken one as I like them so much! :)”
“The beautiful glass jar with a cork ball is such a magnificent feature wherever you decide to place it. The shape of the glass and the cork ball are so versatile.
I now find I can not manipulate many lids nowadays due to ataxia in my hands, so to just lift off an ergonomic cork ball to grab a tea bag is now a really pleasant experience.
I’ve only had the jars 4 days and family visiting loved them to the point I was practically patting my cousin down to ensure she hadn’t accidentally put the ones from the bathroom in her pockets!”
“Lovely products, & the best customer service I've experienced in a long time.
One item was missing from my order, and Kim was quick to respond and very helpful. She rectified the issue and sent the missing item out straight away with another order I placed - and it arrived next day. All products packaged well - and really great quality.
Would def recommend, and ill certainly be ordering from them again! Thank you E&W.”
