“Ordering was smooth, communication was good, I knew when to expect delivery.
Bit of a worry on delivery side, box was labelled Fragile but was badly dented, fortunately items inside were ok.”
“The jars were great value for money, pretty and perfect for filling for the local school Xmas fair! There was a mix up with the parcel delivery which took me two days to locate but that was a courier error and not directly the company’s. The company were very helpful! I will definitely be using them again. Thank you !”
“I orded a 60th birthday present which was a vase which came was lovely but we paid next day delivery at £5.95 it came Three Days Later I did ask for this to be refunded but had no reply so that was a bit disappointing but other than that the product was good quality.we liked it so much we ordered same vase with 6 tumbler glasses orders over £30 was free delivery but still got charged delivery so if anyone from Eden & WILLOW actually bother to read any of the emails please refund my money for the delivery thank you”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“I placed an order that was dispatched on time however due to issues with delivery it never arrived, I contacted the customer service and they immediately ordered a replacement item. Very helpful customer team. Cant wait for my teapot to arrive.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Everything was great except for the delivery as used Evri (was Hermes) for delivery- they always say they have attempted delivery when they haven’t (local Facebook page rages about this regularly) and say will attempt the next day, and then the next day… so fustrating as reluctant to order again as products are great, but delivery rubbish. Is there an alternative delivery we could choose? Many thanks”
“I bought a teapot and a teapot warmer , the teapot is nice but there is a problem with the teapot warmer, there is not enough air circulation and the candle goes off when you put teapot on top of that!”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Being that my order arrived broken - which was probably no fault of Eden and Willow but was disappointing but they responded quickly to my email and dispatched another”
“Aesthetically appealing and spacious. Lightweight but seems to hold well the 5kg of rice I added. Very helpful in storing large amounts of grains or cereals. So far very pleased with purchase.”
“The rice storage canisters are beautiful. I love them, the only draw back is the large ones are not sturdy but will last long if you look after them
I wish the two of smaller ones stacked up to be the same height as a large one
They all came nicely packed to avoid breathe in transit”
“Very good delivery time, package really well. The only criticism I will give is two of the jars are chipped one under the lid and the other on the rim, as they were for non food items and are not visible when the lids are on I’ve kept them. I know it’s difficult when ordering glass items.”
