Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“The 5 stars are for the prompt & professional Customer Service Team response, to an unfortunate issue with my order, that was nothing to do with the delivery! The key is to contact them asap - which I did, uploading photos, as requested. The refund was also timely - thank you Eden & Willow!”
“Dreadful, 2 damaged items with a refund refused. I was offered 20% back. I then sent them their own T&C's & they then offered a postage label to return for a refund,which I still waiting for. I'd say Do not buy.”
“I ordered some new glasses and they arrived
Quickly and also very well packaged which is
Always a bonus with glassware so no breakages!!
More than happy with the quality of the glasses
Exactly what I wanted!”
“Extremely happy with purchases from Eden & Willow - the coffee cups & hi ball glasses are just perfect & my daughter just loves the storage jars & side plates! Good quality! Delivered on time! Will definitely be using Eden& Willow again.”
“Lovey product of glass mugs , items were well packaged and will definitely be buying from this site again & have already recommended to family & friends.”
