“I have ordered the 6 jars with the steel lid one comes with wooden lid a two lids fitting wasn’t good and the two small size are very small
I may have to order two jars for bigger than bigger sizes”
Hi Ruby,
I am truly sorry to read about the negative experience you have had with your recent order, and I apologize for any inconvenience this may have caused you. We strive to provide the best possible service, and it is concerning to hear that we fell short in this instance.
To assist you further and resolve this issue to your satisfaction, I kindly ask if you could reply to our email dated 14 March. This will allow us to address your concerns more effectively and ensure that we can provide a solution that meets your needs.
Thank you for your patience and understanding. We are eager to resolve this matter promptly and to your satisfaction.
Kind Regards,
Eden & Willow Customer Service
“I am very impressed with with quality of the Elegant Striped Highball Glasses I bought at a reasonable price, in actual fact I love them. I also appreciate the early arrival of my order. Will I be back? Of course without missing a click :)”
“Absolutely beautiful handbag vases! So unusual, and they are made with such good quality. I have bought 2 for friends birthdays and they love them as well.”
“I found the website easy to use and delivery was quick. I was really happy with my items and generally feel they are good quality. The price was good.”
“Extremely quick delivery. Great communications and updates regarding the process. Vase brought has a gift, but it is so nice I am tempted to purchase one for myself!”
“I am delighted with my Handmade Bag Vase.
Eden and Willow delivered within the timescales, the whole process from ordering to delivery was simple quick and easy.
Eden and Willow keeps you informed throughout.”
