“I ordered 15 cake plates and matching high ball glasses. The packaging was amazing. I could have thrown the box and nothing would have broken!! Have ordered the handbag vase in the past and the gold edged bowls. Super fast delivery. I love everything! Can't stop ordering!”
“Itens purchased were excellent. I have been shopping from here very long time. Unfortunately last experience was not good. I got intouch with customer services to explain some items received were damaged. They were very quick to send replacement whilst explaing to the advisor how many items were damaged i found the attitude of the advisor was not pleasant quite demeaning. Hence 4 stars.”
“I bought 2 of the embossed tea/coffee cup. The arrived promptly & I love them. I had been looking at them online for a few weeks. I the decided to get them & I’m so happy I did. Might go back & get more.”
“Recieved an item which looked like it had been used before (or badly manufactured), I was first asked to return the item at my cost however eventually got Eden & Willow to pay for the return. Recieved a refund however the original delivery charge was deducted which is very poor considering the item was not perfect
Update - Eden & Willow have now fully refunded the charges .. thank you”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We have now issued a refund for your delivery charges too.
Please let us know if you need help with anything else.
Best Regards
Eden & Willow Customer Service
“Product description isn't always exact with measurements hence the 4 stars, however, my problem was easily solved with great customer service support in both their understanding and prompt response.”
“I have made a few purchases from Eden and Willow now and I have to say I've been thrilled wirh all my purchases. Items are excellent quality and great prices. Service can not been faulted at all and I always feel the personal touch if I have any questions. Thank you. I hope you're business grows.”
