“Received my order but unfortunately one of the glass oil pourers had a large crack in it so I had to throw it away due to it being broken contacted the company to see if they could issue a refund due to the product being broken /can’t be used but they never emailed back.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
I am sorry we didn't receive any emails from you
Please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Ordered glass jars for kitchen very impressed with delivery package and speed jars were perfect Let’s fit perfectly no flaws in any of the glass jars I bought”
“I've been looking online for a short time for glass jars for my new kitchen. Came across E&W and decided to purchase despite not knowing much about the company. Pleasantly surprised with the overall experience from ordering to delivery. All items arrived undamaged and were packaged very well. Surprised that the parcel had tracking, so that's a bonus!
I wouldn't hesitate to purchase from E&W again in the future knowing the overall quality of everything now.”
“Promptly received my item which was packaged safely as it was a porcelain ornament and I cannot fault the customer service I received excellent communication and help with my order.”
Hi Josie,
Thank you for taking the time to leave a review.
I am really sorry to hear that you are not satisfied with our service.
When we receive returned parcels, our team issues refunds immediately, because we are unable to distinguish if the parcel was returned by the customer or it was due to an error by the courier.
I hope this makes sense and I understand your frustration.
We do not want to leave you unsatisfied, so please kindly get in touch with us if there is anything we can do to help.
Best Regards
Eden & Willow Customer Service
“Excellent Nordic Ripple glasses, the quality and look is top notch. They look very expensive than what has been paid for. Very happy with the purchase.”
