Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Two stars seems a bit mean as the person who received the gift loved it. However, it was sent to me and not to the person who I assumed I had said it was going to. I check these things over and over. I also wondered how they managed to get the sale through if they used the other person's address as card details? I did complain, had to resend when it arrived at my door and even though I asked for postage back I heard nothing. This might just have been a hic up but I won't use again as I can do without the hassle and certainly without a company who don't wish to keep their customers happy. P.S. My name is not the name you have below (that's the person I sent it to) so I am posting anonymously.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Arrived quickly and well packaged. It's always a worry when ordering glass online as to whether it'll arrive in one piece. I wasn't worried as soon as I opened the Eden and Willow box.”
“Really like the company! the order was really quick - loved the bag they also sent!
Quality of the products super - was little disspointed with the designs of the glass plates as they didnt match the glass coffee cups and are a little old fashioned for my tastes but probably I didnt look in enough deatil when I chose them and its not really clear on the website.”
“After receiving the incorrect size jars, I had an amazing experience with customer services, who immediately resolved my issue. They were extremely helpful in sending out a new set of jars free of charge. They are beautiful quality jars and perfect for what I needed them for. Would definitely order again!”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“I bought the Handbag Vase and my Mum loved it! She's 74 and housebound and I knew I should have taken a picture. I will be ordering for other family members and friends but don't tell my Mum!”
“I have ordered 3 olive oil and vinagar cruet however 1 came with a strach i asked for exchage or refund i was refused with an excuse they can come with these marks however when i read the refund policy it does state i can return within 30 days. I will also write a review on trust pilot.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“The glass base was lovely however the delivery via evri was later than was indicated and made me miss the birthday the gift was for. However the product was excellent”
