EasiDrive Reviews

Name: EasiDrive
Rating: 4.79

4.8 Rating 578 Reviews

96 %

of reviewers recommend EasiDrive

Company Reviews

Metrics

Info

4.8

Based on 578 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About EasiDrive:

HELPING DRIVERS AFTER AN ACCIDENT
EasiDrive is part of EDAM Group, the largest privately owned credit-hire and post-accident services provider, operating its own fleet and working across a broad range of sectors.

With all our services under one roof, our partners and clients enjoy an end-to-end offering delivered with passion and integrity, giving peace of mind and reassurance to drivers in sometimes uncertain situations. Our exemplary service is evidenced by our market-leading Net Promoter Score (NPS) and is underpinned by our strong financial position, which provides reassurance to our business partners in an ever-changing and uncertain marketplace.

Visit Website

Phone:

0345 8000 800

Email:

reviews@edamgroup.co.uk

Location:

New Acre House, Shentonfield Road, Manchester
M22 4RW

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you to Oliver great service & kept me updated the whole time my car was in repairs”

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Posted 3 years ago

Hi Zarah, Thanks for your kind words, we will pass your feedback on to Oliver. Best Regards EasiDrive

Posted 3 years ago

“Helpful understand and got the job done.”

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Posted 3 years ago

Hi Brian, Thanks for leaving a review, it's appreciated. Best Regards EasiDrive

Posted 3 years ago

“All I can say is what an excellent service 👍 thank you”

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Posted 3 years ago

Hi Tracey, Thanks for the great review. Best Regards EasiDirve

Posted 3 years ago

“Easidrive are a first class company who supply first class service and first class courtesy vehicles.”

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Posted 3 years ago

Hi Michael, Thank you so much for the review, it's really appreciated. Kind Regards EasiDrive

Posted 3 years ago

“Excellent service from start to finish. Thank you for getting me back on the road the same day as my accident.”

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Posted 3 years ago

Hi Lauren, Great to hear you're happy with the service, thanks for the review. Kind Regards EasiDrive

Posted 3 years ago

“Amazing, easy experience. No issues at all. I was kept informed at all times. Perfect hire vehicle and repair at my chosen garage. Thank you!”

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Posted 3 years ago

Hi Danielle, Thank you so much for your kind words, it is much appreciated. Best Regards EasiDrive

Posted 3 years ago

“The team that dealt with my case were excellent and couldn't have been more helpful in resolving the issue... Unfortunately the service has been soured by the constant bombardment of harassing cold calls I've received since giving my contact details to Easi-Drive”

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Posted 3 years ago

Hi Colin, We are really sorry to hear that you have been targeted with unsolicited calls. We can assure you that we have a strict Datasafe policy which includes regular reviews of our IT infrastructure to ensure our clients information is not being compromised. We have highlighted your concerns to our Datasafe team who will respond in writing with best practice on how to deal with such issues. Kind Regards EasiDrive

Posted 3 years ago

“Pleased with the service I received.”

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Posted 3 years ago

Hi, Thanks for leaving a review. Best Regards EasiDrive

Posted 3 years ago

“You received my money for my wrote off car on Friday i still received payment on tuesday evening on 9th March 1700 pm i not happy with the money i received for my car its value to me is a a bit more ie its just me £500 to get it to pass its mot thats a waste and i get told you coming for replacement car on friday thats if i get my money on Wednesday 10th allows me 2 days to sort out another car due i might had NO FAULT TO ME TOTALLY WRONG I WONT BE USING YOU AGAIN I NOT HAPPY”

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Posted 3 years ago

Hi Wayne, We are sorry to hear that you have faced difficulties. I can see that you have spoken to a Team Manager and that a complaint has been logged on your behalf, currently this is being investigated and the Customer Experience team with contact you in due course. Kind Regards EasiDrive

Posted 3 years ago

“Good service”

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Posted 3 years ago

Hi Florenc, Thanks for the 5 stars !!! Regards EasiDrive

Posted 3 years ago

“Easy drive made the whole process of managing the accident and car hire very easy, absolutely no hassle, first class service.”

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Posted 3 years ago

Hi Robert, Thank you so much for leaving a great review. Kind Regards EasiDrive

Posted 3 years ago

“very good service from start to finish, staff were very helpful.”

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Posted 3 years ago

Hi, Thank you so much for leaving a review. Kind Regards EasiDrive

Posted 3 years ago

“Very good service with excellent communication.”

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Posted 3 years ago

Hi Fleur, Thanks for the review. Kind Regards EasiDrive

Posted 3 years ago

“excellent service”

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Posted 3 years ago

Hi Lawrence, Thanks for the great review. Kind Regards EasiDrive

Posted 3 years ago

“Very friendly and efficient service.”

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Posted 3 years ago

Hi Kelly, Thanks for the great feedback. Kind Regards EasiDrive

Posted 3 years ago

“Giving the circumstances we are currently in with covid, this company delivered to the highest of standards. Kept me updated from the point of finding me a suitable hire car, to it arriving at my door and checking every few days to see if the car was still needed and making sure all was OK. The guys who delivered the car absolute stars. 10/10”

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Posted 3 years ago

Hi Stephanie-Jane, Thank you so much for this great feedback. Regards EasiDrive

Posted 3 years ago

“Very happy at first as they seemed very keen to resolve as fast as possible, I signed on the doted line then everything went slow mo. I understand that the longer it takes the more money they make from hire vehicle from the third party @ £110 per day a bit high in my view. It’s been over a month and still not resolved. I have chased them a few times.”

Helpful Report

Posted 3 years ago

Hi, We're sorry to hear you're not receiving a speedy service at the moment, please be assured that our aim is to deal with your claim as quickly as possible. If you could email us at Complaints@EasiDrive.com with your name and reference number we will certainly look into the issue which is causing the delay. Kind Regards EasiDrive

Posted 3 years ago

“Ok company, fast delivery of courtesy car but boy they don’t have hassle you with phone calls, Constantly on the phone asking what’s happening with your car repairs, had to block them in the end”

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Posted 3 years ago

Hi, We're sorry to hear that the customer service you received from us has caused hassle. If you could email us at Complaints@easidrve quoting your name and reference number we will be happy to deal with your dissatisfaction. Kind Regards EasiDrive

Posted 3 years ago

“Excellent could not be easier 5 star experience thank you”

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Posted 3 years ago

Hi Glenys, Thank you so much for your kind words. Best Regards EasiDrive

Posted 3 years ago

“Great service from the admin team and also the hire car was great. Very clean and comfortable and enjoyable drive.”

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Posted 3 years ago

Hi Yousef, Great to hear you were happy with the service. Thanks for the feedback Kind Regards EasiDrive

Posted 3 years ago

EasiDrive is rated 4.8 based on 578 reviews