EasiDrive Reviews

Name: EasiDrive
Rating: 4.79

4.8 Rating 598 Reviews

96 %

of reviewers recommend EasiDrive

Company Reviews

Metrics

Info

4.8

Based on 598 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About EasiDrive:

HELPING DRIVERS AFTER AN ACCIDENT
EasiDrive is part of EDAM Group, the largest privately owned credit-hire and post-accident services provider, operating its own fleet and working across a broad range of sectors.

With all our services under one roof, our partners and clients enjoy an end-to-end offering delivered with passion and integrity, giving peace of mind and reassurance to drivers in sometimes uncertain situations. Our exemplary service is evidenced by our market-leading Net Promoter Score (NPS) and is underpinned by our strong financial position, which provides reassurance to our business partners in an ever-changing and uncertain marketplace.

Visit Website

Phone:

0345 8000 800

Email:

reviews@edamgroup.co.uk

Location:

New Acre House, Shentonfield Road, Manchester
M22 4RW

Anonymous

Anonymous // 01/01/2019

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“Hi I had before with other company and I think easy drive service is good.”

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Posted 1 year ago

Good morning, Thank you for taking the time to provide your review, your comments are much appreciated. Kind Regards EasiDrive

Posted 1 year ago

“Had a few problems at the start as hire car got cancelled with out me knowing then had to wait longer for another car but finally got.sorted. the car was really nice but did cost me loads more in fuel than my own car. The person who dropped it off was swaring and was more interested in his phone than showing me the car I had to ask him for the key and had to ask him if I had any paper work to sign as he was just going to walk off”

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Posted 1 year ago

Good morning, Thank you for taking the time to provide your review. We're sorry to hear of the concerns that you had and trust in that such feedback helps us improve the service we provide to our customers. Kind Regards EasiDrive

Posted 1 year ago

“Contacted by company to arrange delivery of hire car to home address, vehicle arrived as scheduled, simple paperwork all completed within 20 minutes. When my vehicle had been repaired contacted company to arrange collection of their vehicle. All done with no fuss. First time involved with them but all good.”

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Posted 1 year ago

Good morning, Thank you for taking the time to provide your kind review, it's great to hear we were able to help and that you were so pleased with the service. Kind Regards EasiDrive

Posted 1 year ago

“These were very fast and effective. Got a car the next day, car was clean and a nice car. Sorted the claim out with no issues were really good help when needed them.”

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Posted 1 year ago

Good morning Sarah, Thank you for taking the time to provide your review, your kind comments are much appreciated. Kind Regards EasiDrive

Posted 1 year ago

“Supplied a nice clean car for my job, arrived on time , communications where very good and everybody knew all the facts about my hirer needs . Well done everyone at Easidrive 👍🏻”

Helpful Report

Posted 1 year ago

Good afternoon John, Thank you for taking the time to provide us with your review of the service you received. Your kind comments are very much appreciated. Kind Regards EasiDrive

Posted 1 year ago

“My experience with EasiDrive was positive. They were easy to contact and always helpful and friendly on the phone. The car was great and they really helped me out.”

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Posted 1 year ago

Good afternoon Mark, Thank you for taking the time to provide us with the feedback regarding your experience with us, it is much appreciated. Kind Regards EasiDrive

Posted 1 year ago

“Good company thanks for your service”

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Posted 1 year ago

Good afternoon Jill, Thank you for taking the time to provide your kind review. Kind Regards EasiDrive

Posted 1 year ago

“EasiDrive.The best service I've ever had, I recommend it wholeheartedly”

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Posted 1 year ago

Good afternoon Magdalena, Thank you for taking the time to provide your review, the feedback is much appreciated and we're happy that we could help. Kind Regards EasiDrive

Posted 1 year ago

“I spoke with easidrive for a courtesy car while my 4x4 was being repaired. I explained that my vehicle was used to tow horses so I needed the towing capacity to be of similar capabilities. They went the extra mile to provide me with a vehicle that did the job I wanted so well that I went and upgraded my vehicle to the same type they'd sent me. The whole process was stress free and their staff are very easy to speak to and work with. Thanks guys”

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Posted 1 year ago

Good afternoon Rachel, Thank you for taking the time to provide your review and your kind comments. It's great to hear we were able to take the stress out of the situation for you. Kind Regards EasiDrive

Posted 1 year ago

“Excellent Customer Service, Friendly and Knowledgeable Staff! Following an accident there are lots of things to consider, how quickly can I get my car repaired, the type of courtesy car I may get to undertake my usual day to day travel needs. Easi Drive explained every step of my journey what to expect and when. Taking all the stress out of such a difficult thing to happen especially when it was not your fault. Thank you to the team at Easi Drive”

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Posted 1 year ago

Good afternoon Diane, Thank you for taking the time to provide your review. We aim to provide all of our customers with an effortless experience and it's fantastic to receive such comments. Kind Regards EasiDrive

Posted 1 year ago

“The service, information and customer care could not be any better. From delivery of hire care, through the whole process, to collection of vehicle, EasiDrive we’re faultless. Thanks!”

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Posted 1 year ago

Good afternoon Geoffrey, Thank you for taking the time to provide your review and your kind comments, the feedback you have provided is very much appreciated. Kind Regards EasiDrive

Posted 1 year ago

“Good hospitality”

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Posted 1 year ago

Good morning Selemani Thank you for taking the time to provide your review. Kind Regards EasiDrive

Posted 1 year ago

“Thank you to easy drive for the way they conducted the courtesy car. I was very happy with the service they provided during such a difficult time. The car they provided was excellent and a pleasure to drive. The delivery and collection were handled in a very professional manner and they were very courteous. Thank you.”

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Posted 1 year ago

Good afternoon Susan, Thank you for taking the time to provide your review, the feedback is much appreciated and we're happy that we could help. Kind Regards EasiDrive

Posted 1 year ago

“Dear EasiDrive Team, I hope this letter finds you well. I am writing to express my sincere gratitude for the excellent service I received from EasiDrive. I wanted to take a moment to convey my appreciation for the exceptional customer experience I had with your company. From the moment I contacted EasiDrive for my service needs, I was impressed by the professionalism and attentiveness of your staff. The entire process, from scheduling the service to the completion of the work, was smooth and hassle-free. The level of expertise demonstrated by your team was truly commendable. Not only was the service performed to the highest standards, but the courtesy and friendliness displayed by your staff were also noteworthy. They were patient in answering all my questions and went above and beyond to ensure my satisfaction. It is evident that EasiDrive places a strong emphasis on customer service, and it has not gone unnoticed. I also appreciate the effort EasiDrive puts into seeking customer feedback through initiatives such as the review on Reviews.io and the giveaway. Your commitment to continuous improvement and providing the best possible service is truly commendable. Once again, I want to express my gratitude to you and your entire team at EasiDrive. The exceptional service I received has left a lasting positive impression, and I will not hesitate to recommend your services to others in need. Please extend my appreciation to everyone involved in making my experience with EasiDrive a memorable one. I look forward to the opportunity to work with your company again in the future. Thank you once again for your outstanding service. Yours sincerely, Chun Kau Chiu”

Helpful Report

Posted 1 year ago

Good morning Chun Thank you for taking the time to provide your kind review. We aim to provide our customers with an effortless customer experience and it's fantastic to hear of your satisfaction. Trust in that your lovely comments have been relayed to all who were involved with the handling of your claim. Kind Regards EasiDrive

Posted 1 year ago

“I’m very happy with the service I received, Sarah helped to get me a 22 plate courtesy car within 48 hours, my old car was written off and collected by Copart without any issues. I then returned the car once my payout was received.”

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Posted 1 year ago

Good morning Theo Thank you for taking the time to provide your review, the feedback is much appreciated and we're happy that we could help. Kind Regards EasiDrive

Posted 1 year ago

“Easidrive were so professional and helpful from start to finish the car they supplied me with was spotlessly clean. They took all the stress away following the accident”

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Posted 1 year ago

Good afternoon David. Thank you for taking the time to provide your feedback with regards to the service your received. We aim to provide all of our customers with an effortless experience and it's fantastic to hear we were able to provide you with this. Kind Regards EasiDrive

Posted 1 year ago

“It was so simple using easidrive, customer service was brilliant and staff were all really nice to deal with.”

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Posted 1 year ago

Good afternoon James. Thank you for taking the time to provide your review, the feedback is much appreciated and we're happy that we could help. Kind Regards EasiDrive

Posted 1 year ago

“Everything went very smoothly”

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Posted 1 year ago

Good afternoon Helen. Thank you for taking the time to provide your kind review. Kind Regards EasiDrive

Posted 1 year ago

“Delivery and collection very good,bit slow to get car,as you don't work weekends,which meant a delay of completion in delivery happening”

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Posted 1 year ago

Good afternoon Barbara. Thank you for taking the time to provide your review and also your feedback with regards to the delays that were encountered. Your comments will assist us with addressing such issues going forward. Kind Regards EasiDrive

Posted 1 year ago

“good communication from easidrive kept me up to date in all aspects and curtesy car delievered on time thank you”

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Posted 1 year ago

Good afternoon Louise. Thank you for taking the time to provide your positive review, your feedback is much appreciated. Kind Regards EasiDrive

Posted 1 year ago

EasiDrive is rated 4.8 based on 598 reviews