EasiDrive Reviews

Name: EasiDrive
Rating: 4.79

4.8 Rating 578 Reviews

96 %

of reviewers recommend EasiDrive

Company Reviews

Metrics

Info

4.8

Based on 578 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About EasiDrive:

HELPING DRIVERS AFTER AN ACCIDENT
EasiDrive is part of EDAM Group, the largest privately owned credit-hire and post-accident services provider, operating its own fleet and working across a broad range of sectors.

With all our services under one roof, our partners and clients enjoy an end-to-end offering delivered with passion and integrity, giving peace of mind and reassurance to drivers in sometimes uncertain situations. Our exemplary service is evidenced by our market-leading Net Promoter Score (NPS) and is underpinned by our strong financial position, which provides reassurance to our business partners in an ever-changing and uncertain marketplace.

Visit Website

Phone:

0345 8000 800

Email:

reviews@edamgroup.co.uk

Location:

New Acre House, Shentonfield Road, Manchester
M22 4RW

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional Very good customer service 100% recommend them”

Helpful Report

Posted 3 years ago

Hi Anton, Thank you for the great review, we are happy we were able to assist. Kind regards EasiDrive

Posted 3 years ago

“everything you have done so far has been good .please can you update me on the recovery of the taxi fare and the fuel expenses I incurred after the accident on the 27th june 2021. ref no.509030.kind regards Mr Francis Connor.”

Helpful Report

Posted 3 years ago

Hi Francis, Thank you for the review. We will request the file handler contact you with an update with regards to your uninsured losses. Kind regards EasiDrive

Posted 3 years ago

“So straightforward and easy. Thank you guys. Especially Jake.”

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Posted 3 years ago

Hi Natalie, Thank you for the kind review, I'll ensure Jake receives the feedback. Kind regards EasiDrive

Posted 3 years ago

“I have never had an accident before, without easidrive I would have been clueless, it made a very difficult time easier to deal with. the staff were kind, friendly and efficient the whole service was excellent. Thankyou.”

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Posted 3 years ago

Hi, Thank you for great review, we're happy to hear that we made the experience relatively stress free. Kind regards EasiDrive

Posted 3 years ago

“All very professional”

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Posted 3 years ago

Hi Stephen, Thank you for positive review. Kind regards EasiDrive

Posted 3 years ago

“Faultless services I would recommend this company to anyone.”

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Posted 3 years ago

Hi Martin, Thank you for great review. Kind regards EasiDrive

Posted 3 years ago

“Very professional and helpful”

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Posted 3 years ago

Hi Peter, Thank you for the kind review. Kind regards EasiDrive

Posted 3 years ago

“Aweful from start to finish we will never use this company again”

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Posted 3 years ago

Hi Alex, We are sorry to hear of your experience with us. Please contact complaints@easidrive.com with your concerns so that we can review the matter in more detail. Kind regards EasiDrive

Posted 3 years ago

“All services were very good,”

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Posted 3 years ago

Hi Deu, Thank you for positive review and the feedback. Kind regards EasiDrive

Posted 3 years ago

“Very professional”

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Posted 3 years ago

Hi Andrew, Thank you for review. Kind regards EasiDrive

Posted 3 years ago

“Absolutely shocking service. Called as I needed a hire car and it was explained to me that it should be ok to deliver anywhere in the uk. After calling 3 times I still couldn’t arrange the hire vehicle to be delivered to me because of false information their staff members gave me. I spoke to them before travelling to my destination by train, then when I was away from home, stranded without a vehicle, they didn’t want to know. Staff don’t care and they will hang up on you if you express an drop of dissatisfaction, I was literally crying to them on the phone and they couldn’t care less. They have a “I’m just doing my job” attitude. They will never go above and beyond for customers. They ruined a very special day for me and I’m yet to be contacted about my complaint.”

Helpful Report

Posted 3 years ago

Hi Amna, We are sorry to hear of your dissatisfaction with our service. We can confirm a complaint has been logged and is currently being investigated, a member of the complaints team with contact you to discuss the matter. Kind regards EasiDrive

Posted 3 years ago

“EasiDrive were very efficient and easy to deal with, and the easidrive personal were very friendly and helpful.”

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Posted 3 years ago

Hi John, Thanks for the positive review, we're happy we could help. Kind regards EasiDrive

Posted 3 years ago

“Great speedy service 👍”

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Posted 3 years ago

Hi Annmaire, Thanks for the review. Kind regards EasiDrive

Posted 3 years ago

“After I had an accident in our car, we were put touch with Easidrive who arranged a replacement car. I have to say we had nothing but an excellent service though out the time. Spotlessly clean car delivered to our door collected with no fuss ten out of ten for me”

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Posted 3 years ago

Hi, Thanks for the positive review, it's great to hear all the hard work has paid off. We'll ensure that feedback is provided to all handler involved. Kind regards EasiDrive

Posted 3 years ago

“Very good service”

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Posted 3 years ago

Hi Howard, Thanks for the review. Kind regards EasiDrive

Posted 3 years ago

“Easidrive are a great company went through everything with me throughly. Very understanding.”

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Posted 3 years ago

Hi Sarah, Thanks for the kind review. Kind regards Easidrive

Posted 3 years ago

“Excellent service, could not of wanted anything more than they did. Highly recommended.”

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Posted 3 years ago

Hi Janet, Thanks for the review, we're happy we were able to assist you. Kind regards Easidrive

Posted 3 years ago

“Excellent service, very efficient and always available if I required any further information or assistance”

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Posted 3 years ago

Hi James, Thank you for the positive review, we really appreciate the feedback. Kind regards Easidrive

Posted 3 years ago

“Everything was really professional , car was delivered straight away and picked up promptly , had no issues with anything , very good service”

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Posted 3 years ago

Hi Clive, Thanks for the great review. Kind regards Easidrive

Posted 3 years ago

“Fantastic service, very quick sorting everything out.”

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Posted 3 years ago

Hi Tracy, Thanks for the review, we appreciate the feedback. Kind regards Easidrive

Posted 3 years ago

EasiDrive is rated 4.8 based on 578 reviews