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EasiDrive Reviews

4.8 Rating 556 Reviews

96 %

of reviewers recommend EasiDrive

Company Reviews

4.8

Based on 556 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About EasiDrive:

HELPING DRIVERS AFTER AN ACCIDENT
EasiDrive is part of EDAM Group, the largest privately owned credit-hire and post-accident services provider, operating its own fleet and working across a broad range of sectors.

With all our services under one roof, our partners and clients enjoy an end-to-end offering delivered with passion and integrity, giving peace of mind and reassurance to drivers in sometimes uncertain situations. Our exemplary service is evidenced by our market-leading Net Promoter Score (NPS) and is underpinned by our strong financial position, which provides reassurance to our business partners in an ever-changing and uncertain marketplace.

Visit Website

Phone:

0345 8000 800

Email:

reviews@edamgroup.co.uk

Location:

New Acre House, Shentonfield Road, Manchester
M22 4RW

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic, from start to finish the service was excellent thanks to the team at easy drive.”

Posted 2 years ago

Hi Kefin, Thank you for the fantastic review, it's great to hear you were so pleased with our service. Kind regards, EasiDrive

Posted 2 years ago

“Very efficient and explained the process and requirements to me of my case.”

Posted 2 years ago

Hi Tracy, Thank you for the great review, we're happy that we could be of assistance. Kind regards, EasiDrive

Posted 2 years ago

“I feel I have been treated with total disrespect by all parties involved in my car accident claim Y900WRC I have been honest all the way through the many phone calls and I feel that there is an undercurrent that I am making a false claim I shall seek legal help on this .I have explained many times that the offending car reversed into the alloy/tyre on my front drivers side with a awful bang-almost immediately whole of the right hand side dropped dramatically,the tyres on the right hand side were almost being rested on by the wheel arches and the warning light came on reading ‘car to low do not drive’.I intend to fight this claim all the way as I was fully insured and should not be treated this way, I will be getting legal help to draft a more in depth letter and also claim for stress and anxiety.I have been told the hire car has to be returned-I have not been told the whereabouts of my car or how to get it back or repaired under my insurance-I have been totally left in limbo-as a disabled blue badge holder this is not good for me-prior to the offending driver hitting OSF wheel the car was performing perfectly with no suspension issues or warning lights at all Regards Thomas Mc Dermott 07908488995 The criticism in this letter is not directed at Marker study Cc flint Cc easy drive Cc Evans Harding Cc AUDATEX UK”

Posted 2 years ago

Hi Thomas, We can confirm that your concerns have been addressed and our complaints department have written to you with respect to your complaint. If you are yet to receive this document please email complaints@easidrive.com and we will arrange for the document to be resent. Kind regards, EasiDrive

Posted 2 years ago

“A superb service from start to finish”

Posted 2 years ago

Hi Roger, Thank you for the review, it's fantastic to hear you were so please with our service. Kind regards, EasiDrive

Posted 2 years ago

“Very good communication throughout, excellent customer service.”

Posted 2 years ago

Hi. Thank you for your review. Kind regards, EasiDrive

Posted 2 years ago

“Very quick response. Great communication. Professional advice. Quick and efficient.”

Posted 2 years ago

Hi Wojciech, Thank you for the great review, your comments are much appreciated. We pride our services on providing excellent customer service. Kind regards, EasiDrive

Posted 2 years ago

“Very satisfied with service.”

Posted 2 years ago

Hi Pauline, Thank you for the review and your positive feedback. Kind regards, EasiDrive

Posted 2 years ago

“Given a 70 plate Volvo which was very pleasant to drive. Dropped off and collected from home address. Correspondence was a lot better than actual insurance company. Easy to contact which was again a lot better than actual insurance company.”

Posted 2 years ago

Hi Michael, Thank you for the review, we're glad we could help and that you were so pleased with the service. Kind regards, EasiDrive

Posted 2 years ago

“No hassle, kept up to date with progress of our car whilst being repaired. Would recommend.”

Posted 2 years ago

Hi Charles, We're glad we could help and thank you for your kind words. Kind regards, EasiDrive

Posted 2 years ago

“The Best Service & Very Polite staff .i really Enjoyed it thank u once Again .”

Posted 2 years ago

Hi Pervez, Thank you for your great review and kind words. Kind regards, EasiDrive

Posted 2 years ago

“Particularly impressed with the prompt response from your organisation after the accident involving my vehicle.Jon the courier who deliver my courtesy car could not have been more accommodating. He did his best to sort out problems which manifested themselves with the initial hire vehicle and resolved the issue satisfactorily.However l do think it would be a good idea to contact the recipient of the hire car before a vehicle is delivered so that subject to availability the size,type of vehicle the customer would be comfortable with can be established.”

Posted 2 years ago

Hi David, Thank you for you review and the feedback provided, all feedback is of benefit to EasiDrive and will be referred back to the teams involved. Kind regards, EasiDrive

Posted 2 years ago

“Seamless service from start to finish prompt help and supply of hire vehicle”

Posted 2 years ago

Hi Lisa, We're glad we were able to assist you and thank you for your kind words. Many thanks, EasiDrive

Posted 2 years ago

“I was kept informed regularly on what was going on, and the progress of my car whilst it was in repair. On the hole it was a good service. The only thing that stopped a full five is the loss of my information that I had to send a few times.”

Posted 2 years ago

Hi Ralph, Thank you for the review and the feedback with regards the service you received. We've reviewed your file and given feedback with regards the concerns you raised and apologise for any inconvenience you may have experienced. We appreciate the feedback. Thanks, EasiDrive

Posted 2 years ago

“Thanks to say easidrive excellent service and friendly helping thanks”

Posted 2 years ago

Hi Sher, Thank you for your positive review and the feedback. Kind regards, EasiDrive

Posted 2 years ago

“I can not fault easidrive would highly recommend them to anyone. I found them very efficient, professional, and caring. 100% communication skills.”

Posted 2 years ago

Hi Jean, Thank you for your review. We will pass your feedback to our operations teams. Thanks, EasiDrive

Posted 2 years ago

“Excellent service. Thank you so much for helping us out after our recent bump in our car. Everything was spot on”

Posted 2 years ago

Hi Peggy, Thank you for the review. Glad you were happy with our services and we will feed it back to the teams dealing. Thanks, EasiDrive

Posted 2 years ago

“Very helpful and friendly company. Kept me up to date on all information regarding the repair of my vehicle. Courtesy car was brand new. Everything explained when delivered. Would highly recommend this company.”

Posted 2 years ago

Hi, Thank you for your kind words and we're glad we could be of assistance to you. Kind regards, EasiDrive

Posted 2 years ago

“Appreciated the car and service. However wasn't happy left high and dry without a car.”

Posted 2 years ago

Hi Shirley, Thank you for the kind review and positive feedback. Kind regards EasiDrive

Posted 2 years ago

“Excellent customer service. Quick, friendly and professional.”

Posted 2 years ago

Hi Cynthia, Thank you for the kind review, we're happy to be of service. Kind regards EasiDrive

Posted 2 years ago

“Absolutely brilliant company & the service is top notch”

Posted 2 years ago

Hi Andrei, Thank you for the great review. Kind regards EasiDrive

Posted 2 years ago

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EasiDrive is rated 4.8 based on 556 reviews