www.ecutesting.com Reviews

Name: www.ecutesting.com
Address: Delves Road, Heanor
Rating: 4.85

4.9 Rating 3,285 Reviews

98 %

of reviewers recommend www.ecutesting.com

Company Reviews

Metrics

Info

4.9

Based on 3,285 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

+441773535638

Email:

info@ecutesting.com

Location:

Delves Road
Heanor
DE75 7SJ

Write Your review

Tell us how www.ecutesting.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

www.ecutesting.com 5 star review on 21st June 2024

Steve Walters Auto Detailing

www.ecutesting.com 5 star review on 4th May 2024

Pier Francesco Virgili

www.ecutesting.com 5 star review on 28th March 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to send part to them. Repaired quickly and sent back. Process exactly as described on website. Very professional, excellent comms. Would def recommend. A+++”

Helpful Report

Posted 1 year ago

Hi Stuart, Thank you for your top review and recommendations to others, we pride ourselves on turnaround, quality and communications with our customers. Many thanks, Lee

Posted 1 year ago

“excellent service”

Helpful Report

Posted 1 year ago

Hi all at David James Cars, Thank you for your top review, we aim to provide the best user experience possible for our customers. Many thanks, Lee

Posted 1 year ago

“Brilliant service at reasonable price and great help over the phone aswell. Will recommend. P.s this is the 3rd time I've used ECU testing.”

Helpful Report

Posted 1 year ago

Hi all at Chipsaway, Thank you for leaving great feedback and a top star review. We always aim to provide a swift service that is hassle free to use. Many thanks, Lee

Posted 1 year ago

“Fast, Efficient, Good value Service Thank You.”

Helpful Report

Posted 1 year ago

Hi all at DGP Station Road Garage Ltd, Thank you for your top review. It’s great to see that you are happy with our services, we aim to provide the best possible service for all our customers. Many thanks, Lee

Posted 1 year ago

“Always very helpful, Collection and return of items is straight forward.”

Helpful Report

Posted 1 year ago

Hi all at South Street Motors AVR Ltd, It’s great to read that you are happy with our services, thank you for your top review. Many thanks, Lee

Posted 1 year ago

“Quick turnaround, used several times always been fine.”

Helpful Report

Posted 1 year ago

Hi Tony, Thank you for leaving us a top rated review! It’s great to see that you are happy with our services. Many thanks, Lee

Posted 1 year ago

“Absolute faultless service from start to finish would definitely use again.”

Helpful Report

Posted 1 year ago

Hi Paul, It’s great to read that you are happy with our services, thank you for a great review. Many thanks, Lee

Posted 1 year ago

“Always helpful.”

Helpful Report

Posted 1 year ago

Thank you for your top review, we pride ourselves on delivering quality and efficiency for our customers. Many thanks, Lee

Posted 1 year ago

“Impeccable service from beginning to end”

Helpful Report

Posted 1 year ago

Hi Gary, Thank you for your top review! Many thanks, Lee

Posted 1 year ago

“Quick and easy to use. Kept informed all the way and turn around time is very good.”

Helpful Report

Posted 1 year ago

Hi all at Westerham Autos, Thank you for leaving great feedback and a top star review. We always aim to provide a swift service that is hassle free to use. Many thanks, Lee

Posted 1 year ago

“Very professional sevice.”

Helpful Report

Posted 1 year ago

Hi Peter, Thank you for leaving us a top review. Many thanks, Lee

Posted 1 year ago

“EXCELLENT SERVICE”

Helpful Report

Posted 1 year ago

Hi all at Abbey Garage SW Ltd, Thank you for leaving a top star review. We always aim to provide a swift service that is hassle free to use. Many thanks, Lee

Posted 1 year ago

“Great service. Fast turnaround. Great communication”

Helpful Report

Posted 1 year ago

Hi Brian, Thank you for the top-rated review. It’s great to see that you are happy with our services, we strive to provide the best service possible. Many thanks, Lee

Posted 1 year ago

“This is my genuine recent experience from March and April 2023. I had an ABS pump from a Skoda Octavia with a fault code 01130 that ECU Testing advertise as being a common fault and able to repair. I arranged for them collect it, but after two days of a scheduled collection, DHL had not collected the pump and so I had no choice but to drive the 120 miles round trip with the pump to ECU testing. Three days later ECU Testing contacted me to say the pump had been repaired, and so not trusting the courier service they were providing I drove to collect it. The pump was fitted back onto the car and the same fault was still present and so I contacted ECU Testing. They told me that there must be an issue with the car such as wiring or fuses as they had definitely repaired the pump, and so I took the car back to the auto electrician who had initially diagnosed the ABS fault and he again checked everything on the car and confirmed it was definitely the ABS pump that was still faulty, and so I again contacted ECU Testing. At this stage I have to say there attitude was less than professional and they really were not interested. They were very dismissive and never offered to look at the pump again. I asked them for a copy of the workshop report to show what had actually been done to repair the pump. Finally after 5 days they emailed me an A4 sheet of paper that was nothing short of a joke that explained absolutely nothing. Alarm bells were starting to ring that this company had not even bothered to try and repair the pump. They had basically done a standard bench test, could not find a fault and decided to charge £240 for the privilege. By this stage the vehicle had been off the road for almost 3 weeks, and ECU Testing were making no offer to collect the pump and attempt to repair it again. I emailed them on several occasions asking them to collect and repair the pump, even writing to the managing director Mr RG Bagg, who did not even bother to reply. I then wrote them a 7 day notice letter asking them to repair the pump or issue a refund. They responded by stating that if I provided a third party invoice to prove that the pump was still faulty and that I had had the pump repaired elsewhere then they would refund me. I contacted several companies that repair ABS pumps and the problem was that as soon as I mentioned ECU Testing, the majority of companies refused to look at the pump. Finally I found a company in Leicester who collected the pump and within 5 days it was repaired and returned to me, and for the same price ECU Testing had charged me. Fitted the pump to the car and everything was fine. Having still not received a refund from ECU Testing I had to threaten them with court action before they finally issued a refund. A simple straight forward repair that should have taken less than a week, actually took 6 weeks in the end, thanks to ECU Testing Ltd, plus all the additional costs I incurred because of ECU Testing that I cannot claim back. I have been in the motor trade for 30 years and have come across some fairly poor companies with lackluster attitudes in my time, but this company has really taken me aback and shocked me at how bad they really are. I blame myself partly because I have heard previous bad reports about them, and if I had taken the time to read some of the reviews posted online by other customers who have had similar experiences to me, then I definitely would not have gone anywhere near them. Hopefully my experience will act as a warning to others. Please folks do not go through what I went through. AVOID ECU TESTING”

Helpful Report

Posted 1 year ago

Hi Darren, We take customer feedback very seriously and therefore I would like to clarify some points that you have raised, you mention that our attitude was less than professional and that we really weren’t interested and that we were very dismissive and never offered to look at the pump again, this is not true. We spoke to you on four separate occasions whereby we offered to get the part collected from you and retest this under our terms and conditions however you mentioned that you thought it be best to drop this down as you didn’t want to risk getting this lost in the post, despite these conversations you never brought the unit back to us. You also mention that we had not bothered to try and repair the pump again this is not true. I would like to also clarify that we did not refund you based on you threatening court action, you had technically voided your warranty sending this to a 3rd party without giving us the opportunity to even retest the unit. If you have any further questions, please don’t hesitate to get in touch. Many thanks, Karen

Posted 1 year ago

“Collected from home on a Tuesday, Ford Focus instrument cluster repaired and returned back on vehicle Thursday. As good as new and staff kept me informed of every process. It's businesses like this that put the 'Great' into Britain. Would definitely recommend to anyone and everyone”

Helpful Report

Posted 1 year ago

Hi Andrew, Thank you for leaving us a top-starred review and recommending our services. We always aim to provide a swift and transparent service that is easy to use for all. Many thanks, Lee

Posted 1 year ago

“Quick professional service which saved me thousands of pounds, very much recommended.”

Helpful Report

Posted 1 year ago

Hi, Thank you for leaving us a great review, it’s fantastic to read that you are happy with our services. Many thanks, Lee

Posted 1 year ago

“Fantastic,it took less time to send off and get back than it did for the garage to take out and refit , very quick service”

Helpful Report

Posted 1 year ago

Hi Andrea, Thank you for your top review, we strive to provide a service that is quick and easy to use from collection to completion. Many thanks, Lee

Posted 1 year ago

“have used them a few times now and provide a great service very happy”

Helpful Report

Posted 1 year ago

Hi all at R Reilly Service Centre, Thank you for your review, we strive to provide the most efficient and reliable service possible, focusing on quality and great communications with our customers. Many thanks, Lee

Posted 1 year ago

“amazing service these ECU TESTING , i use these again, great communication at every stage of the process even from the collection and great job done, I would use these again and have recommended these to a lot of people since they did work for me.”

Helpful Report

Posted 1 year ago

Hi, We strive to provide the most efficient service possible whilst making the entire process easy to understand and user friendly. Thank you for your top review and recommendations to others. Many thanks, Lee

Posted 1 year ago

“I am glad to be able to review ECU Testing as it’s not very often a company does exactly what they promise! The repair took 4 days - that’s shipping both ways as well as the repair!! I also requested non standard shipping as I live in a remote part of Scotland -that too was handled without any hassle. Thank you!”

Helpful Report

Posted 1 year ago

Hi Rob, Thank you for leaving us a top starred review. It’s always fantastic to see feedback from our customers. We strive to provide an efficient and hassle free service from start to finish, focusing on quality and communications with our customers. Many thanks, Lee

Posted 1 year ago

www.ecutesting.com is rated 4.9 based on 3,285 reviews