eCookshop.co.uk Reviews

Name: eCookshop.co.uk
Address: 54-56 King Street, 54-56 King Street, Lancashire
Rating: 4.88

4.9 Rating 13,223 Reviews

97 %

of reviewers recommend eCookshop.co.uk

4.9

Based on 13,223 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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eCookshop.co.uk 5 star review on 11th March 2025

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our parcel of replacement plates arrived in good time however when the courier passed me the box on delivery it was rattling and looked like it had been used as a football!! When I opened it up the 3 replacement plates we were waiting for were of course in bits. To be fair t when I rang eCookshop to tell them they were very sympathetic and asked if we would like replacements straightaway. We decided to opt for a refund instead which is in progress.”

Helpful Report

Posted 3 days ago

“Staff need to be trained along with poor customer service. Board of Directors need to review their service. There are better retailers online for same products. Urge customers to think twice before shopping at this store.”

Helpful Report

Posted 1 month ago

“Sorry but I have yet to receive my order. Dawsons brought a Toaster instead of the Le Creuset saucepans and other pans I have ordered. The delivery man was also unhelpful trying to insist on me taking the toaster when it was clearly the wrong order. I would really like this settled asap as these items were extremely expensive.”

Helpful Report

Posted 1 month ago

“I bought a bean to cup coffee machine. But taste of coffee brewed out not good, whether beans or powder if the best quality used. Want to return it, but retailer not happy for this as I have used it. But wonder how I can know the quality of product unless I use it? I have the statutory rights to return this item within 28days of purchase, but retailer not accepting it. Would be grateful for your help. Thanks,”

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Posted 1 month ago

“I have not received my order so I cannot comenent.”

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Posted 1 month ago

“Your courier DPD did not deliver but lied that I was not at home when he came. Poor service from both ends as ecookshop was very unhelpful when I complained”

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Posted 2 months ago

“Awful. Used product sent to me. Still battling to get it returned”

Helpful Report

Posted 2 months ago

“I was a little disappointed when I received the glasses. The photo displayed online wasn’t representative of the actual glasses. The photo showed glasses with quite a long stem, and the ones I received had a very short stem. The height was as described and it was my error not to double check this, but I tend to pay more attention to the pictures displayed, rather than the product specification. I am awaiting a refund for the glasses.”

Helpful Report

Posted 3 months ago

“Parcel was delivered to wrong address and I’ve been asked twice to go and knock my neighbours who say no parcel received. Just not good enough especially when you pay extra for delivery. Still waiting!”

Helpful Report

Posted 3 months ago

“Item arrived faulty and damaged with the box open, pretty sure it was a return. When reported to customer service, they were completely blasé about it, this clearly happens all the time.”

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Posted 4 months ago

“I am very disappointed with this SMEG Kettle. The first thing to go wrong wa the soft opening lid which stopped working after a few months. Ane then after approx 2 years the kettle has stopped working completely. I have purchased a cheap kettle in my local supermarket to compare how long it will last to the rather expensive SMEG kettle.”

Helpful Report

Posted 4 months ago

“Having to return item as damaged. Early days as I only contacted them this morning. Don't have much confidence as other reviewers have diffulties. Fingers crossed”

Helpful Report

Posted 5 months ago

“No customer service, rubbish. I purchased a Sage Bambino Espresso Coffee Machine from eCookshop, the water jug had a crack in it. I sent photos and asked eCookshop to arrange for a replacement jug. Instead of sorting out they just told me to contact Sage to claim a replacement under warranty as they did not have any stock. Funny, there website shows they have stock. Furthermore, my purchase was with eCookshop, they should contact Sage not me. Lazy, lazy customer service, not lawful as my contract is with eCookshop. I have now gone back to eCookshop and told them they need to get me a replacement.”

Helpful Report

Posted 7 months ago

“Sent via DPD who decided not to attempt to deliver it just to take it to a local collection point. Called to complain about this, the only option apparently is for them to wait until it is returned to them, then they will send it out again. I am the customer and paid for delivery. I am the one getting penalised as I don’t have my goods over a week after paying for them. Shame on you ecookshop/damsons you should. Put the customer first. You know the goods haven’t been delivered therefore you should send them out again immediately via a different carrier. I will not be buying from you again”

Helpful Report

Posted 8 months ago

“dpd have failed to deliver, this order should have arrived a week ago”

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Posted 9 months ago

“No very impressed, I believed that I ordered one thing and received another. Not prepared to swap or help , just me paying to return the items and receive a refund. It works out all I've paid for is the various parcel company's profits. I won't be using them again.”

Helpful Report

Posted 11 months ago

“I have 4 days of Sage 3in 1.... I have to send it back... the fan makes loud noises and does not spin... it does not work in the air frayer. 19 years ago I bought a microwave... it still works (for £70)... I spent £400 on the Saga combo... it broke after 4 days.”

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Posted 1 year ago

“I was excited about these Portmeirion cup and saucers but I was disappointed when they arrived. I wanted to send them back because they were too thick but I didnt deem it worth it because of the cost of the postage. I will keep them to give as a gift to somone.”

Helpful Report

Posted 1 year ago

“DPD keep on delivering to someone else. It’s hard contacting DPD to tell them this. Still haven’t received the product”

Helpful Report

Posted 1 year ago

Hello, According to the tracking the item has not yet been delivered. I can see you paid via PayPal so if you have moved or have not updated your address in PayPal the address the item may be going to the wrong address. I have asked our Customer Service team to contact you this morning to help with your query. Thanks, Adam

Posted 1 year ago

“Still waiting for delivery, already reported and nothing has been done so far”

Helpful Report

Posted 1 year ago

Hello, from the tracking, this was despatched on 02 Feb and delivered to the address on the order on 03 Feb. I cannot locate any emails from yourself regarding the missing item. If you have still not located please contact us directly so we can start an investigation with the courier. Thank you.

Posted 1 year ago

eCookshop.co.uk is rated 4.9 based on 13,223 reviews