EBC Brake Shop Reviews

Name: EBC Brake Shop
Address: EBC Brake Shop, 40 Huxley Close, Park Farm Industrial Estate, Wellingborough
Rating: 4.56

4.6 Rating 1,200 Reviews

89 %

of reviewers recommend EBC Brake Shop

Company Reviews

Metrics

4.6

Based on 1,200 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

EBC Brake Shop 5 star review on 5th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product, good quality. Took a little longer for delivery than expected.”

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Posted 1 month ago

“Really pleased with the service,I was kept up to date about my order at regular intervals 👍”

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Posted 1 month ago

“EBC do a good job, FEDEX, their courier in this instance, weren't really very good. poor and incorrect information from their tracking. We waited in after the text offering delivery window, no show. At the end of the day updated to a new date, so we changed plans, then we got a text for delivery on another day, earlier and had to change plans again. Change courier guys, they are letting you down.”

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Posted 3 months ago

“The website was very misleading about the rotors required for my car, so the wrong ones were ordered. However, kudos to Skye on the telephone for sorting things out.”

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Posted 4 months ago

“Brake pads received after a failed delivery from FedEx, perhaps the delivery drivers should be taught to ring the door bell? No invoice with the delivery which is useful for tracking goods etc.”

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Posted 4 months ago

“Helpful with good customer service.”

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Posted 5 months ago

“Parts I need not in stock but pr-order accepted and estimated delivery in 3 weeks. EBC contacted me to thank me for the order and offered to look for an alternative to the Yellow Stuff that I wanted but I said that 3 week delay was ok for me. Not delivered yet so no more response appropriate.”

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Posted 5 months ago

“No location screws. Left and right fitting instruction? N/S O/S better.”

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Posted 5 months ago

“Great support and prompt delivery”

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Posted 6 months ago

“Good prices and packages for the I30N available. Let down by delivery though as ordered Friday 10am and not received until following Wednesday.”

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Posted 8 months ago

“Great brake pads. Just wanted fully biodegradable packaging. Ditch the plastic foam for 5stars”

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Posted 10 months ago

“I ordered the brake pads, they arrived, I fitted them and they worked fine. What more could I expect?”

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Posted 11 months ago

“Ordered a set of clutch springs. Wanted the the associated clutch kit too, but unfortunately it was out of stock. Postage cost was high, but the springs did arrive very quickly, so I guess it was good value.”

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Posted 11 months ago

“Purchased discs and pads for Nissan xtrail, EBC came out best value option for my vehicle. Excellent quality and perfect fit.”

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Posted 11 months ago

“Website is intuitive but does look a bit out-dated and is confusing with two shops selling the same products.”

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Posted 11 months ago

“Very happy with the selection and the cooperation of a key staffer. However the difficulty and expense of getting a shipment to the US was unnecessary and burdensome, especially since the parts were not available from US suppliers.”

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Posted 1 year ago

“Products are great. Shipment with FedeEx is fast but very expensive to EU (they charge A LOT of expenses you have to pay when you receive items, not documented before), over 35% in my case. They don't reply to emails at all.”

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Posted 1 year ago

“Good pads, don't forgot to do the running-in before use-it at the normal.”

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Posted 1 year ago

“I ordered new discs and pads for my VW Caddy - turned out there were 2 different sizes available and I had ordered the wrong size. EBC dealt with the exchange quickly. Very good customer service.”

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Posted 1 year ago

Hi there, Thank you so much for your 4 star rating of EBC Brake Shop. We are pleased to hear that you had a pleasant experience when ordering and exchanging discs and pads for your VW Caddy. We appreciate your positive feedback and are delighted that we could provide you with the excellent customer service you deserved. Kind Regards, EBC Brake Shop Team

Posted 1 year ago

“Easy to choose the correct part through the web site, good delivery. Good product”

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Posted 1 year ago

EBC Brake Shop is rated 4.6 based on 1,200 reviews