EBC Brake Shop Reviews

Name: EBC Brake Shop
Address: EBC Brake Shop, 40 Huxley Close, Park Farm Industrial Estate, Wellingborough
Rating: 4.56

4.6 Rating 1,182 Reviews

89 %

of reviewers recommend EBC Brake Shop

Company Reviews

Metrics

4.6

Based on 1,182 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

EBC Brake Shop 5 star review on 5th January 2025

Anonymous

Anonymous // 01/01/2019

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“trying to sell pads that were not in stock,,no communication,,after 5 phone calls to them i had to pay more for the more expensive set.will not use this supplier again”

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Posted 2 years ago

“Exactly as ordered, turned up on time”

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Posted 2 years ago

“Ordered one day and parts here the next, can’t get any better than that, thanks guys. Love the brake pads, so much better initial bite and feel to the brake pedal, compared to the original pads.”

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Posted 2 years ago

“good and helpful service”

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Posted 2 years ago

“Speedy delivery of items / well packaged”

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Posted 2 years ago

“Fantastic service! Highly recommended.”

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Posted 2 years ago

“Although there was some confusion on the availability of a brake set, communication was good and the staff was very helpful. In the end all was smooth and the transaction was successful with super quick shipping!”

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Posted 2 years ago

“Right product at the right price. Clear and concise web site”

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Posted 2 years ago

“Second time ordering and always trouble free experience. Will definitely use ebc in the future. Also couple of free stickers”

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Posted 2 years ago

“Great company to do Business with 👍🏁👍”

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Posted 2 years ago

“I found the website very easy to use ,lots of information given and the service was great ,however I ordered the pads on a Sunday and did not receive a confirmation e mail So I tried to phone on the Monday but the line was always engaged. So I sent a e mail asking for confirmation of the order The pads arrived on the Tuesday which was great ,but I still have not had a answer to my mail ??”

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Posted 2 years ago

“Thanks folks. Great shipping speed and delivery. Just wish the website would have told me you only had 1 set of pads for the front in stock. However the chap on the phone was most helpful and assured me the other set would be with me soon. LLAP. Matt”

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Posted 2 years ago

“I think your logo should be changed to FAST (AND COSTLY) EUROPEAN DELIVERY! I was very disappointed to receive a bill for 32.50 Euros from DHL before they would deliver my £47 brake pads in France! I first suspected an Email scam, but it would seem not so. I suppose it's just another "Brexit Bonus" but as this was the first time it has happened to me it came as a shock and there was no mention/warning that this might happen when I purchased. Having ticked the Europe symbol and paid for the delivery in Euros I perhaps naively expected the goods to be dispatched from a European warehouse but this was obviously not so! Rest assured that having been once bitten I shall not be purchasing from you again until this can be sorted out, at the very least there should be a warning that there may be extra charges levied before delivery is made! This is all the more disappointing as I have previously had excellent results from your products and hope their current performance is not linked to that of sales/marketing! Very Disappointed of France.”

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Posted 2 years ago

“Too soon to say I still haven't received the part... after 5 months of waiting.”

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Posted 2 years ago

“Excellent service, prompt delivery despite choosing the freepost option.”

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Posted 2 years ago

“Good tech customer support, however took 5 days to deliver!”

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Posted 2 years ago

“perfect rapid service and decent price too”

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Posted 2 years ago

“Right parts, right price & right on time. Thank you”

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Posted 2 years ago

“Very good service will use them again 👍”

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Posted 2 years ago

“Items listed in stock on website so I placed the order and payment…. Emailed next day to be told not in stock but I’m on a priority list. Poor. No offer to cancel order.”

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Posted 2 years ago

EBC Brake Shop is rated 4.6 based on 1,182 reviews