easy-frame.co.uk Reviews

Name: easy-frame.co.uk
Address: 29 Rath Road, Warrenpoint
Rating: 4.77

4.8 Rating 1,124 Reviews

95 %

of reviewers recommend easy-frame.co.uk

4.8

Based on 1,124 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About easy-frame.co.uk:

Made To Measure Picture Frames

Visit Website

Phone:

02830250089

Email:

sales@easy-frame.co.uk

Location:

29 Rath Road
Warrenpoint
BT34 3RX

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easy-frame.co.uk 5 star review on 28th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easyframe are of extremely poor quality. The frame itself was so flimsy that it was bending at the corners with just a small amount of pressure. The frames don't have glass in them but a bit of plastic that makes the photo look foggy and cheap. I asked for a double mount and they sent me a single mount. I requested it to be brown and it was a grey colour. Overall I was very upset with the entire product. So I contacted them back for a refund and they refused because the frame is made to order, so I am not protected under consumer law apparently. Instead they said they will send me the other mount in the post. The frame cost me well over £50 for a 40cm picture, so wasnt cheap. I think the basic frames from high street supermarkets are of better quality. I now have a cheap looking flimsy frame sat in the attic that is likely to go in the bin. I strongly recommend you go elsewhere if you are looking for a quality service.”

Helpful Report

Hi Cat, We have no record of your details. I think you may have our company mixed up with another

“No fuss and arrived as described. Thank you.”

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“Arrived on time and included hanging hooks so no need to delay before hanging your picture until you search the house for a hook.”

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“The custom built frame I ordered was very well made to a high standard. It also arrived on time. Good value too. Definitely recommend.”

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“Great quality frames - really happy”

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“Great quality frames - really happy”

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“Ordered a made to measure frame for a newspaper article and allowed a 3 mm overlap, frame delivered had a 6 mm so text lost. Used the online tool but no overlap stated anywhere on website. Advised by an unhelpful & rude Hannah that I should have contacted them - why have an 'easy' online ordering tool then? According to her, overlap varies according to frame chosen but this is not clear when ordering or stated anywhere on the confirmation. Sad customer service and there was no need to treat me like I was stupid or cut off the online chat, I was polite and was seeking advice. Loads of other companies value customers - please avoid Easy Frame Northern Ireland.”

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“The product quality is excellent; but is surpassed by the standard of customer service and support. Thank you Hannah.”

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“I am pleased with the made to measure frames. Arrived exactly when you said. Good quality and reasonably priced. They look very nice on my newly painted walls.”

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“Excellent. Very frame ordered which arrived extremely well packed.”

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“I ordered a dark grey frame and it arrived as beige washed effect frame. It was as if the dark grey wash had not been applied. I contacted the company but they just sad that I should have ordered a sample and have offered no resolution. I will not be using again.”

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“The frames came in incredibly quickly and they're great!”

easy-frame.co.uk 5 star review on 6th November 2019

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“Great fast service and good protection packaging”

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“Excellent product at a good price and fast delivery”

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“Quality of product and delivery speed was great. Would highly recommend.”

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“Exactly what I wanted. Great product and easy process.”

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“Lovely frame and great prices for a custom sized frame!”

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“Excellent service and the quality of the made to measure frame was superb. Very highly recommended. Will certainly use again.”