easy-frame.co.uk Reviews

Name: easy-frame.co.uk
Address: 29 Rath Road, Warrenpoint
Rating: 4.77

4.8 Rating 1,125 Reviews

95 %

of reviewers recommend easy-frame.co.uk

4.8

Based on 1,125 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About easy-frame.co.uk:

Made To Measure Picture Frames

Visit Website

Phone:

02830250089

Email:

sales@easy-frame.co.uk

Location:

29 Rath Road
Warrenpoint
BT34 3RX

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easy-frame.co.uk 5 star review on 28th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Another good frame with the same good service. Great”

Helpful Report

“Beautifully made and fast delivery for both my orders”

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“Poor quality, terrible customer service: I never leave feedback but on this occasion felt it was important. The quality of the frame is disappointing. The edges of the perspex cover and the backing are all very rough. For the price I would expect a better quality finish. The other reason for giving two stars is the poor customer service. Don't expect to get through on the phone as you are redirected back to the website - I tried several times. Replies to queries, when they finally bother to answer are vague, unhelpful and full of excuses. I definitely won't be using this company again.”

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“Good service, item was exactly as described. My picture fitted perfectly with the measurements provided. Would recommend.”

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“Good service, easy to buy the ready made frame. It arrived promptly. Well packaged and was exactly what I wanted”

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“Prompt service during these challenging times. Quality product.”

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“Exactly as described. Arrived very quickly. Would use them again”

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“The product arrived and the glass cover was made out of cheap plastic. When I asked to return, they refused saying its what I ordered. I didn't realise it wasn't even glass (I've never even seen a frame made of a plastic) The product arrived 2 weeks late, no concessions or apologies for that. When I phoned they didn't phone back but emailed basically explaining away their cheap product and cheap service. I can't use the frame and they got £60.”

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“Really pleased with service and quality of frames.”

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“The delivery was quicker than anticipated and the frame looks sturdy”

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“Always great quality, great customer service”

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“I’m still waiting for my order put in 23rd May and no communication despite email sent .payment taken too”

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“Exactly what I asked for with delivery as promised.”

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“Very helpful good price & speedy delivery”

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“Excellent service. great quality frame and fast delivery considering the lock down.”

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“When the frames arrived I found that they obscured part of the artwork. I contacted Easy-Frame and was told that they were made to the specified size. After several emails backwards and forwards it became apparent that Easy-Frame could not grasp the concept that the whole of the artwork should be visible. They kept on quoting sizes, rebates etc and said that I should have known because of the rebate the whole of the artwork would not be visible. Do they not check such things? A truly professional company would. They refused to replace the frames or give a refund. They will not get any more business from me. I have found suitable frames on line from Wilkinsons and there are many other sources for frames that are less than half the price that Easy-Frame charge for supposedly “made to measure frames” Be aware that this company (despite their claims) are not Customer friendly.”

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“10 out of 10 could not be happier. My partner recently got the same size print framed in london and was charged over 5 times what we paid for this frame. The frame from Easy Frame was just as good, came perfectly packaged and looks amazing. Could not recommend more and will be using again ASAP. Thank you”

easy-frame.co.uk 5 star review on 7th June 2020

Helpful Report

“Great service. Excellent frames and a really easy way of ordering frames that fit exactly”