Eastcoast Kitchens Reviews

Name: Eastcoast Kitchens
Address: Butterfields, Church Road, Butterfields, Church Road, Freiston, Boston, Freiston, Boston
Rating: 4.78

4.8 Rating 1,122 Reviews

95 %

of reviewers recommend Eastcoast Kitchens

4.8

Based on 1,122 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Eastcoast Kitchens:

We have been providing top class kitchens, bedrooms, appliances & home accessories from our premises in Lincolnshire for many years. Quality has always been and will always be our top priority at East Coast Kitchens. We are a family run business that prides itself on giving our customers the highest quality in both products and service. We care and endeavor to be friendly and keep all of our customers informed. Guaranteed to give 110% service benefits to all of our customers. We offer a wide range of quality products.

Visit Website

Phone:

01205 760462

Email:

sales@eastcoastkitchens.co.uk

Location:

Butterfields, Church Road, Butterfields, Church Road, Freiston, Boston
Freiston, Boston
PE22 0NX

Write Your review

Tell us how Eastcoast Kitchens made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Eastcoast Kitchens 5 star review on 14th September 2024

Patricia Hulme

Eastcoast Kitchens 5 star review on 26th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent communication.”

Helpful Report

“Good prices and quick delivery. Call to Customer service was very helpful. Recommend suppliers.”

Helpful Report

“Stanto pull out waste bin ordered and delivered next day, excellent fitting and quality, would highly recommend, thank you”

Helpful Report

“Disappointing experience. I purchased a Peka magic corner unit. The unit that was supplied had been previously returned and was therefore secondhand. It was damaged, the fittings bag was open and a set of instructions was missing. Unfortunately, I had missed in the small print on the website that it was supposed to be checked within 48 hours of arrival. I found customer service abrasive which left me feeling I was at fault when it was them that supplied me with damaged goods. They did rectify it by sending me replacement parts but the whole experience left me very disillusioned. We tried to speak to the technical department to establish if any fittings were missing but were told this was not possible.”

Helpful Report

Thank you for your review, As advised, unfortunately the parcel was picked and sent to you in error. We did apologies and believe we helped you in rectifying immediately. I am confused with your comments though as myself and team were extremely accommodating for you. We did mention we advise parcels to be checked upon delivery so that issues can be rectified and will not have a direct impact to customers when a fitter is booked. Unfortunately, the product was not checked until weeks after receipt and not until your fitter arrived. But, this did not have an impact to you and we arranged for the parts to be sent to you on a Saturday Pre 10am. This being the next day after your communication. I appreciate we declined your request to pay for the fitters time for two days. I am extremely sorry you received a parcel that was less than perfect but do hope you enjoy your new corner solution.

“It has been an absolute pleasure dealing with Eastcoast Kitchens. Their advice and support from start to finish was excellent.”

Helpful Report

“Excellent customer service, polite and receptive staff and my tap arrived as promised and discounted too! Thank you so much.”

Helpful Report

“I ordered a kitchen sink quite a few weeks ago, which arrived today. Eastcoast was honest from the outset about the long delivery time. I was kept informed about the expected delivery date, as time went on, while being offered the option to cancel if wished. A professional service- thank you.”

Helpful Report

“We love the product we purchased. Very stylish and easy to install. Only downside - customer service not very friendly and didn’t seem to bother to make the sale!”

Helpful Report

“The Kitchen Oak Cutlery Insert looks beautiful, is functional and arrived super quick.”

Helpful Report

“Ordered an integrated 88L waste bin from Eastcoast Kitchens online. Easy online transaction and item was delivered the very next day. You couldn't ask for more. Fabulous service.”

Helpful Report

“Polite friendly communication, with speedy delivery when product was available.”

Helpful Report

“The first delivery on a Friday afternoon had a damaged box with a part missing. By Tuesday a complete replacement carousel was delivered. Excellent product and customer service.”

Helpful Report

“Great service speedy delivery. Bins exactly as hoped for look great, work well and easy to install!!”

Helpful Report

“Found replacement handles to match an existing kitchen. Very quick delivery and great service. Would highly recommend.”

Helpful Report

“Very very helpful and super fast customer service on 'live chat' with advice on a particular product. Very competitive price and item arrived safe on promised delivery date, not yet installed (Rangemaster sink) but it looks fab and cant wait to get it installed, thank you!”

Helpful Report

“Great prices, fast delivery, but I was disappointed with how my items were packaged. No packing material and the shipping box was too big so everything fell out of the items box in to the large shipping box. Very surprised that the item wasn’t scratched or dented, hopefully none of the internals are damaged. Very disappointed considering the value of the product.”

Helpful Report

“Order for door knob arrived promptly & very happy with the quality & look thank you”

Helpful Report

“The item didn't arrive, so they said they would send another. I haven't had that either and now they can't get one until 22 May (original order was 28 March for delivery in 1-2 days!)”

Helpful Report

Sue, The first tambour door kit was dispatched for you on a next day service after the order was placed on the 28th February. As you did not notify us off you had not received the delivery until the 24th April this is has had a huge impact on the time delay. As advised the couriers unfortunately have now stated they lost the parcel. I am very sorry we have no further stocks at this time to be able to send you a replacement but will send one as soon as we able to do so. Thank you

“Quick delivery. Easy to order. Made me look very efficient.”

Helpful Report

Annie, Love you review! Nice to hear the site was easy to navigate and I am pleased you are happy with our service.

“Easy to navigate web site, quick and efficient order fulfilment and delivery and most importantly a great price Thank you”

Helpful Report

Eastcoast Kitchens is rated 4.8 based on 1,122 reviews