Eastcoast Kitchens Reviews

Name: Eastcoast Kitchens
Address: Butterfields, Church Road, Butterfields, Church Road, Freiston, Boston, Freiston, Boston
Rating: 4.78

4.8 Rating 1,122 Reviews

95 %

of reviewers recommend Eastcoast Kitchens

4.8

Based on 1,122 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Eastcoast Kitchens:

We have been providing top class kitchens, bedrooms, appliances & home accessories from our premises in Lincolnshire for many years. Quality has always been and will always be our top priority at East Coast Kitchens. We are a family run business that prides itself on giving our customers the highest quality in both products and service. We care and endeavor to be friendly and keep all of our customers informed. Guaranteed to give 110% service benefits to all of our customers. We offer a wide range of quality products.

Visit Website

Phone:

01205 760462

Email:

sales@eastcoastkitchens.co.uk

Location:

Butterfields, Church Road, Butterfields, Church Road, Freiston, Boston
Freiston, Boston
PE22 0NX

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Eastcoast Kitchens 5 star review on 14th September 2024

Patricia Hulme

Eastcoast Kitchens 5 star review on 26th April 2024

Anonymous

Anonymous // 01/01/2019

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“Knew just which sink I wanted so a search found Eastcoast with the best price. No problems ordering and very quick delivery - just what I wanted!! Will highly recommend to anyone.”

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“Ordered Smeg sink and tap. I was able to speak to a real person who could confirm that these items were in stock. I ordered it was dispatched the same day and arrived within 24 hours from Hafele.”

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“Excellent service and fast delivery”

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“Fantastic ordering process and delivery service.”

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“Fantastic service”

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“Great service Phone advice before purchase , quick delivery and good communication”

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“Excellent pair of taps and delivery will return”

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“I bought a cupboard bin and the lid arrived broken so ordered another which was also delivered broken. However, each time I phoned them I spoke to the same person who was very helpful and understanding and made sure the third lid was packaged correctly and was delivered intact. It’s a refreshing change to speak to the same person each time and not have to wait to be answered and go through different options. Also the bin is perfect for our needs. Very accessible to wash as well. Will use this company as customer service was excellent thank you.”

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Sharon, thank you so much for your review and I am very sorry that two arrived damaged. Let me assure you I will be looking into this and will address the packaging along with the couriers used. Your understanding and patience were appreciated greatly. It was also lovely to hear my staff member helped you to achieve a satisfactory outcome.

“Excellent product and good value compared to other sellers.”

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“Easy website to find what I wanted. Reasonable price paid for my oak expanding drawer insert and once ordered, arrived within a couple of days. Very impressive service. Thank you”

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“Good service, prompt delivery”

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“Good price and fast delivery.”

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“I was extremely pleased with this company. I made a mistake in my order with them and when I contacted them they were very helpful in returning my order with a full refund with no problems at all. I would definitely recommend this company for great service.”

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“After getting let down by 3 other sink suppliers not only did they supply my double Belfast sink. But they delivered it the next day. Thank you so much!”

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“Ordered a tap. Very pleased with it.”

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“Good delivery time item as described excellent seller”

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“Great website, easy to navigate and find exactly what I wanted, would recommend.”

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“I was very happy with Eastcoast Kitchens when we ordered a part for a kitchen drawer which arrived earlier than the expected time and would be more than happy to order from them again.”

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“The tap was delivered promptly suitably packaged with everything that was needed included. Initially I wanted to return the tap as it was more gold in colour than it looked online however the defensive attitude from east coast kitchens customer services dept and the fact I would have to pay the delivery charge meant I kept it. It is a very nice quality good looking piece of kit. The hose does not really stretch that far, it could be better. Unfortunately having had it fitted by a qualified plumber the filter system is not working. The customer service from east coast kitchens has again been very combative. Asking me why the tap is not working, I am not a plumber I do not know. Also saying they have had to call the manufacturer themselves many times(alarm bells) and have always got through this implying I must be getting it wrong when I say I am calling them and can’t get through. No offer to call on my behalf or send and email even though my contract was with them.”

Helpful Report

Thank you for your review. To be able to help, we do unfortunately need to know what is wrong to be able to help you further. You have just stated the "filter does not work" The number given to you yesterday was so you could obtain product help & advise. We have tried to help you and been consistent with our communications. We also requested a number so that we could call you? I am very sorry you are not happy, I will continue to reply to you directly to see if we can get this resolved.

“Enquiries online and by phone dealt with speedily and helpfully. Both order and delivery process faultless. Good price on item - a Rangemaster sink.”

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Eastcoast Kitchens is rated 4.8 based on 1,122 reviews