Eastcoast Kitchens Reviews

Name: Eastcoast Kitchens
Address: Butterfields, Church Road, Butterfields, Church Road, Freiston, Boston, Freiston, Boston
Rating: 4.78

4.8 Rating 1,122 Reviews

95 %

of reviewers recommend Eastcoast Kitchens

4.8

Based on 1,122 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Eastcoast Kitchens:

We have been providing top class kitchens, bedrooms, appliances & home accessories from our premises in Lincolnshire for many years. Quality has always been and will always be our top priority at East Coast Kitchens. We are a family run business that prides itself on giving our customers the highest quality in both products and service. We care and endeavor to be friendly and keep all of our customers informed. Guaranteed to give 110% service benefits to all of our customers. We offer a wide range of quality products.

Visit Website

Phone:

01205 760462

Email:

sales@eastcoastkitchens.co.uk

Location:

Butterfields, Church Road, Butterfields, Church Road, Freiston, Boston
Freiston, Boston
PE22 0NX

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Eastcoast Kitchens 5 star review on 14th September 2024

Patricia Hulme

Eastcoast Kitchens 5 star review on 26th April 2024

Anonymous

Anonymous // 01/01/2019

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“Competitively priced and product arrived promptly”

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“Excellent service throughout ,particularly when a misunderstanding on one of the items occurred.the replacement and return of the product was swift and effortless and all staff very friendly polite and understanding.will use again with confidence. Thank you Bob Tamlyn.”

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“Excellent quality solid beech cutlery drawer insert supplied by East Coast Kitchens, great customer service”

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“The kitchen plinth vent arrived within the timescale quoted, well packaged.”

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“never ordered anything from you do not understand e mails”

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Christine, thank you for your review but i am confused with your comment? You placed an order with us on the 21st Jan? If we can help you further with your order at all, please call the team TEL 01205 760462 we are always here to talk to and would be happy to help you if needed.

“Item wasn’t in stock after ordering, however customer support was excellent at providing updates. Item met expectations in terms of design and quality.”

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“Very helpful staff. Excellent assistance Would definitely NOT use again. Good product knowledge Sadly no delivery! Promised for Thurs / Fri. Chased on Friday and then promised pre noon saturday. Nothing arrived! Have had to purchase elsewhere. Cheap prices rotten delivery!”

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Steve, Thank you for your review I am very sorry you have been let down by the delivery company. We are chasing them but see that my college has been helping you and we are expecting the delivery today. It is a very, large heavy ceramic sink so we have to use this pallet service to get the sink to you un-damaged. I will continue to keep and eye on this for you personally. thank you for your patience.

“great communication , prompt dispatch and delivery , well packaged . web site extremely good , including all necessary info including fitting instructions ( which was handy , cos the photocopy in the box with the shutter was a bit poor quality ) would happily recommend to a friend :)”

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“I ordered two bins, delivered on time,,well impressed”

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“Very efficient service, products delivered in excellent condition and within the time frame quoted.”

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“The staff at East Coast Kitchens have been a pleasure to deal with. I got a couple of marks on my sink and they contacted Thomas Denby on my behalf and they even sent out products to remove the scratches free of charge. I would highly recommend buying with East Coast Kitchens.”

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“Very quick delivery from order, and happy with the product.”

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“Prompt friendly and helpful service”

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“I had been looking for a particular sink for a while and they varied massively in price. Eastcoast Kitchens kept popping up, with a much lower price , which was a bonus. The sink was pre-order with an estimated date. My sink came two weeks early, I was kept informed every step of the way. The whole process was so smooth from start to finish. Customer services are so helpful and on the ball. Fab-tastic company, quality items, competitive pricing, professional and so helpful. Delivery was brilliant, a lovely delivery lad. Would highly recommend! A* trusted company. (I lovvvee my sink)”

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“Communication and delivery was great”

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“Ordered online and delivered quickly so good service.”

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“Very fast delivery of a slide out cupboard shelf which is very strong and I’m really pleased”

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“The sink arrived damaged, one phone call to customer services, a couple of photos sent and the matter was resolved. Replacement sink arrived the next day in perfect condition - GREAT CUSTOMER SERVICE”

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Ia, thank you for your review. I am sorry to learn you received a damaged kitchen sink. I will ask the distributors to pack better in the future so this does not happen. I am pleased though my team were able to help you and replace in a reasonable amount of time. Thank you for your business which is much appreciated

“Good service and product delivered on time. Customer care team helpful with queries. Only improvement would be more comms on delivery, particularly when this is initially given a Ma a two day slot.”

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Thank you for your review. The ceramic sinks are fragile and can not be sent with standard couriers as damage would occur. Therefore these are sent on our own distributor vans and sent via "a man with a van" I appreciate a two day delivery time is not ideal, but does depend on when they are in your area and traffic etc. We do state in our dispatch emails we would be happy to offer a time slot on the day of delivery.

“Excellent service and fast delivery”

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Eastcoast Kitchens is rated 4.8 based on 1,122 reviews