Eastcoast Kitchens Reviews

Name: Eastcoast Kitchens
Address: Butterfields, Church Road, Butterfields, Church Road, Freiston, Boston, Freiston, Boston
Rating: 4.78

4.8 Rating 1,122 Reviews

95 %

of reviewers recommend Eastcoast Kitchens

4.8

Based on 1,122 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Eastcoast Kitchens:

We have been providing top class kitchens, bedrooms, appliances & home accessories from our premises in Lincolnshire for many years. Quality has always been and will always be our top priority at East Coast Kitchens. We are a family run business that prides itself on giving our customers the highest quality in both products and service. We care and endeavor to be friendly and keep all of our customers informed. Guaranteed to give 110% service benefits to all of our customers. We offer a wide range of quality products.

Visit Website

Phone:

01205 760462

Email:

sales@eastcoastkitchens.co.uk

Location:

Butterfields, Church Road, Butterfields, Church Road, Freiston, Boston
Freiston, Boston
PE22 0NX

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Eastcoast Kitchens 5 star review on 14th September 2024

Patricia Hulme

Eastcoast Kitchens 5 star review on 26th April 2024

Anonymous

Anonymous // 01/01/2019

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“Not brilliant, ordered a fairly expensive item and the delivery company just dumped it at another house, not only that but half the delivery was missing and east coast haven't phoned me back with any update, that was three weeks ago”

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“There basic order/delivery service is efficient but their after sales is poor Very disappointed with the service received from East Coast Kitchens. I e-mailed them about some additional items for a recent purchase, and they replied the next day with a negative response. I then replied to that with a couple of suggestions on how I might get round the problem but they never bothered to reply. That's poor in my opinion.”

Helpful Report

Robert. We thank you for your purchase, we were very pleased to hear from you and that you was happy with your product. You asked if we could provide a further bio bin lid for the waste bin purchased. We asked the manufacturers for you and unfortunately no parts were available so we informed you by email. As your response was asking if you could reach out to the manufacturers. As we had already asked them directly for you we knew they would not be able to help you further. We must admit we are behind on responses at the moment so apologies we did not come back to you to advise.

“Excellent communication and very accommodating. I purchased a pull out larder mechanism at a very short notice. The delivery was on time and the quality was top notch!”

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“Shoddy and offensive response to a simple returns request. Hiding behind "policy" when the easiest thing to do would have been to acknowledge that a satisfied customer is worth more to their business than an offended one! Think twice about placing orders with these guys.”

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Hello, thank you for your purchase, unfortunately as the return request was 49 days after receipt, we can not accept under our standard terms. As we distribute, returns have to be returned to them within the time stated and within 30 days. We did however offer you a credit note which we felt was acknowledging we value our customers. .customers

“Great product delivered quickly by EastCoast.”

Helpful Report

“Poor customer service. The product arrived promptly but was broken. EastCoast Kitchens was slow to respond. We were under time pressure since our contractors were waiting to install the product, so we couldn't wait for the return process and instead ordered the product again and requested a refund for the broken product. After weeks and several rounds of emails, we are still awaiting approval of the refund as EastCoast Kitchens seems to make their decision dependent upon the refund decision by the manufacturer rather than taking responsibility for their services.”

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“Quick, smooth delivery. Driver very patient as we checked the order.”

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“Good service”

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“Only just had it fitted today, so far very pleased with this. Seems alot stronger than the similar one we had before,”

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“Massive range of products and in the end found what I wanted and it worked!!! The search criteria and number of items displayed at one time should be improved, especially as they are selling online (But Screwfix are as bad). The WESCO 20lt recycling and 10lt rubbish, stainless bins with runner all came, would fit and carried the kitchen unit door no problem. and worked.”

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“Generally good impression. Prompt delivery. One item that arrive damaged however Eastcoast where very helpful in resolving the problem.”

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“Sinks are of good standard and arrived quickly,”

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“Delivery quicker than stated, which was great.”

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“Sink arrived damaged, not East Coast's fault believe damaged at the factory. Rang the East Coast who immediately arranged for a courier to pick up damaged sink, and promptly sent out a replacement. Thank you for your excellent service.”

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“Small issue sorted out quickly and efficiently. Very good service.”

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“Great help 👍 and lovely product.”

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“Recommended sink though the quartz fitters. Good price, Brilliant quality, great customer care. Would use again if I ever needed a sink.”

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“East coast Kitchens were prompt and efficient With a vast catalogue, friendly helpful staff.”

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“I believe ECK&B did all they could to get my Gessi stuff asap however the lead time was very long (I think it came from Italy). That said, ECK&B kept in pretty regular contact and when it did finally arrive I am very pleased with the products. I would purchase from them again”

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“Brilliant service, delivery, and product with a competitive price. Delighted.”

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Eastcoast Kitchens is rated 4.8 based on 1,122 reviews