E-Liquids UK Reviews

Name: E-Liquids UK
Address: 21, Church Street, Godalming, Godalming, Surrey
Rating: 4.20

4.2 Rating 2,371 Reviews

80 %

of reviewers recommend E-Liquids UK

4.2

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

About E-Liquids UK:

E-Liquids UK

NO GIMMICKS. JUST E-LIQUIDS.

We provide a worldwide customer base with premium E-Liquid, Nicotine Salts & CBD that have been tested and are well established brands. We are of ourselves for stocking only a select range of high quality vape hardware that our team would personally use.

Visit Website

Phone:

020 8243 8503

Email:

support@e-liquids.uk

Location:

21, Church Street, Godalming,
Godalming
Surrey
GU7 1EL

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E-Liquids UK 5 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They took the money out of my account twice and didn't send the product, have notified the bank of these scammers I've been waiting since 12th August for next day delivery..absolute joke”

Helpful Report

Posted 2 years ago

“Ordered nearly a week ago and I have not received my order, I actually find it quite disgusting they state they are fanatical about customer support yet no one ever answers the phone and they do not reply when you fill out their contact us form on their website. If my order doesn’t arrive in the next couple of days I will be making a chargeback through my bank.”

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Posted 2 years ago

“did not receive products.... paid for two 100ml .. not received”

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Posted 2 years ago

“Still not recived”

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Posted 2 years ago

“I ordered a pod mod and received an empty jiffy bag with an order slip inside after a few emails which were not replied too and a few phone calls that were never answered, I have decided that they are despicable scammers and would advise people to avoid them so they do not lose out like myself. £30 is £30 and not only am I out of pocket these people do not even have the common courtesy to reply in any way.”

Helpful Report

Posted 2 years ago

“Didn’t get my eliquid that I ordered”

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Posted 2 years ago

“Been 5 days and my liquid still hasn’t came”

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Posted 2 years ago

“Items not arrived”

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Posted 2 years ago

Hi Matt, Thanks for reaching out to us, I'm pleased we were able to resolve your issue. As promised we doubled your order and resent new items on a special delivery before your holiday. As promised we have reserved your Mr Blue - Bar Juices for you :)

Posted 2 years ago

“Paid £32 never received my order no customer service”

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Posted 2 years ago

“Sadly i cannot leave anything other than a poor review,website is great but 8 days on still not received my order,phone goes to answer phone no reply to emails,So until something changes order at your own risk,will now be contacting card issuer to get my money back.”

Helpful Report

Posted 2 years ago

“Scam company! They take your money, say an order is complete and then block you on every social media platform when you comment asking where the order is. The Ltd company it's attached to is a hairdressers that have no clue they are connected to a vape business. I'll be going to the police to get this sorted as I'm really worried about these cowboys having my details. Please avoid these crooks”

Helpful Report

Posted 2 years ago

Hi Craig, I can assure you we are not a Scam Company, your order has been shipped on the 18th of July and unfortunately does not show as delivered just yet. https://www.royalmail.com/track-your-item#/0E046010200097218510F Now that we have been made aware of and issue I've been informed that a customer service rep has reached out to you via email to discuss this further. We are not in any way associated with hairdressers so we are unsure what number you have called but we can assure you it is not us. For reference our phone numbers are: 020 8243 8503 - London 01483 861121 - Surrey (your call may be routed to either based on volume) We hope to have your issue resolved quickly, once we find out what happened. Kind regards, Chris E-Liquids UK

Posted 2 years ago

“Do you want to be robbed by a store? You will if you choose to buy here....they simply won't deliver your products...”

Helpful Report

Posted 2 years ago

“I’ve placed an order almost 2 weeks which still hasn’t arrived. There is an email link provided to make contact in this situation which doesn’t get replied to and the phone never gets answered. The only thing they get right is taking the money from my bank account. Very disappointed with the service.”

Helpful Report

Posted 2 years ago

Good Afternoon Matt, I'm really sorry to hear your order hasn't arrived, this was dispatched by our warehouse on JUL 4, 2022 11:55 AM but the tracking shows it has not been delivered as of yet. If you check your emails I have requested a replacement order to be sent out to you today under the following tracking number: https://www.royalmail.com/track-your-item#/0E0460102000969026698 Kind regards, Antony E-Liquids UK

Posted 2 years ago

“I made a purchase with the company for some liquids last Wednesday evening. On Friday I received the order which did not contain the correct items. I emailed them to inform them of this which the reply came on Monday morning. This again was not an issue mistakes happen but the reply was that we have to send the wrong juice back which does contain pre paid postage but when asked how long our juice would be they sent wrong I have had no reply! The communication is awful. It is not my fault the liquid has been sent wrong and so now I have to faff finding something to send these back in and travel to find somewhere to post. The email is not clear if they then have to wait to receive the wrong product back to send what I actually ordered out. I wouldn’t recommend due to the complete lack of communication and now I am going to have to see if I can find the correct flavour online again with another company and I don’t know when the correct order will even arrive.”

Helpful Report

Posted 2 years ago

“You do not reply to emails or answer phone - sent products that don’t attivate”

Helpful Report

Posted 2 years ago

“Did not receive order, 0 customer support, no one answers the phone or replys to emails. First time this has happened and I have ysed the at least 4 times.”

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Posted 2 years ago

Hi Max, Thanks for reaching out to us, I'm unsure what has happened here as your parcel is showing as delivered? https://www.royalmail.com/track-your-item#/tracking-results/0E0460102000951967180 Please email customer support via support@e-liquids.uk and we will look into this for you :) Kind regards, Antony E-LIQUIDS UK

Posted 2 years ago

“I’ve placed an order two weeks ago still have not received the product I’ve emailed even though you say it’s a quick response had no return correspondence as yet , called numerous times not one call answered worst service I have ever experienced , won’t be ordering again and definitely won’t be recommending you to anyone Mr Jones Order 310953”

Helpful Report

Posted 2 years ago

Hi Andrew, We are extremely sorry your initial order from us went missing, we subsequently re-shipped your order and logged a claim with Royal Mail for the loss. I'm pleased to see that your order has now been delivered in full and we once again apologise for any lack of communication. https://www.royalmail.com/track-your-item#/tracking-results/0E0460102000938422651 Kind regards, Antony E-LIQUIDS UK

Posted 2 years ago

“Have not recieved my order 5 days later”

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Posted 2 years ago

Hello Julie, Please email us via support@e-liquids.uk or via your account dashboard and our team will look into your shipment and resolve this for you :) Kind regards, Antony E-Liquids UK

Posted 2 years ago

“I haven’t received my order still have tried to get in contact but there phones are a fake and I’ve emailed and messaged on Facebook and nothing back. Will be calling bank and getting money back. Worst Vape site I have ever used. Will never use again and make sure everyone I know don’t use it either”

Helpful Report

Posted 2 years ago

Hello Paul, Sorry, we do not offer support via Facebook or any Social Media. Unfortunately, we can't seem to track your shipment. As this was the last SMOK 80w kit we had in stock and are unable to source another, we have raised a claim with our Royal Mail account manager and issued you a full refund back to your payment method. Once again we do apologise for any inconvenience caused here. Kind regards, Antony E-Liquids UK

Posted 2 years ago

“Order still didn’t arrive”

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Posted 2 years ago

Hi Annabell, I'm sorry to hear you haven't received your order, please contact us via support@e-liquids.uk or from your account dashboard so we can look into this for you. Kind regards, Antony E-LIQUIDS UK

Posted 2 years ago

E-Liquids UK is rated 4.2 based on 2,371 reviews