“Wonderful experience, very easy pick up & drop off. Very pleasant & polite lady, who dealt with the car. Free upgrade. Lovely brand new car, very clean. Will use the company again.
Many thanks”
“Bring the car back full, I was still charge the 20e service charge....this charge is for the staff refuelling cost.....if required. Except for this, a great car rental.”
“first time using E-CARZ website very impressed.
booked our car with THRIFTY CAR RENTALS.
excellent new and very economical vehicle. vauxhall insignia eco.
excellent price for hire.
very friendly staff on arrival and drop off. at kerry airport ireland.
recommended
ian smart.”
“Hi, hired car in Zante easy pick up& drop off at airport no extras on top, full tank and drop back off with full tank , good service all round should have gone for cdw having seen roads and other cars ect on the roads !!”
“I booked a mini-MPV so that my three adult children would have a full comfortable seat in the back. When I arrived at the Gold Car office I was offered a Nissan Qashqai which has a hard raised middle seat and a low roofline. I pointed out that this was not a mini-MPV but was told no other option was available and the class I booked included the Qashqai. After an hour arguing and trying to find a UK or Portugese number (not provided in the hire document/voucher) for the AutoEurope office I was told the same story by them. It seems the description of the category is no guarantee of the car type you get and booking through a middle man certainly doesn't help resolve the issues.”
Hi Stephen,
Thank you for your review of our company.
Please be kindly advised that the vehicle displayed and models listed are the most common vehicles used by our suppliers car rental partners. We cannot guarantee the make or model of the rental vehicle will be the same as the vehicle displayed on our website.
As it would be impossible to list every vehicle model available around the world, cars are categorised into similar groups according to the Association of Car Rental Industry Systems Standards. We display as much information as We can to help you with your selection including the approximate size of the vehicle and whether the car is manual or auto, with or without air conditioning.
SIPP Codes are sent through by our suppliers and arranged as per the ACRISS codes for car types. These codes help us determine which group to display the car type on our search results page - details of this can be found here - http://acriss.org/car-codes.asp
What you actually receive when collecting your car may not match the image you were shown at the time of the booking. This is why all cars are displayed with the "or similar" note along side them as they are for reference only and do not guarantee that is what you will receive. The hire car you receive on collection should fall into the same car class grouping as the one you booked and paid for.
We hope this helps and that your experience does not deter you from using Ecarz.co.uk to find your future car hire.
Kind regards,
Ecarz.co.uk
“Booking through ecarz was very easy and the prices were among the best I found. However I was slightly put out by budget car hire when I went to collect the car. The booking was made several weeks before and upon collection from Rochester airport I had to wait some thirty minutes for a car as one wasn't available, we had to wait for a return. But I will definitely use ecarz again in the future.”
