Dunster House Ltd Reviews

Name: Dunster House Ltd
Rating: 4.09

4.1 Rating 355 Reviews

77 %

of reviewers recommend Dunster House Ltd

Company Reviews

Metrics

4.1

Based on 355 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“a very good service they make it so easy very happy the way it went thank you”

Helpful Report

Posted 2 years ago

“This is the second Dunster House log cabin for us. I wouldn’t buy anywhere else. The quality allows for an accurate and precise construction, although we felt the instructions could have been better. For example, one set of instructions for each size of log cabin would be less complicated.”

Helpful Report

Posted 2 years ago

“Fantastic from start to finish in everyway. Quality product.”

Dunster House Ltd 5 star review on 22nd August 2022

Helpful Report

Posted 2 years ago

“The product arrived at the appointed time and was placed on my drive which I then took to its site”

Helpful Report

Posted 2 years ago

“Good customer service, very helpful and efficient. Would happily recommend.”

Helpful Report

Posted 2 years ago

“Excellent quality item delivered and un-loaded by two helpful men. My son and I moved the items into the garage (Main panels are quite heavy). My D.I.Y. skills are best described as useless and not helped by some mobility issues so decided to employ a handyman to erect it. When he came the parts needed to be carried through the back of the garage and the utility room to the garden at the rear so I offered to give him a hand when required. Less than an hour later he called me through, I was expecting to be lifting or holding the larger panels but found that the shed was already fully erected and complete. With hindsight I would probably have painted the interior prior to the build but this is only because it is difficult for me to get down low. Treated then painted the exterior in light blue and cream. Looks great but poor state of the neighbour's facia panels would not make a good photo.”

Helpful Report

Posted 2 years ago

“Excellent product. Looks great. Very well made. Cannot fault the service received from Dunster House”

Dunster House Ltd 5 star review on 1st August 2022

Helpful Report

Posted 2 years ago

“Very pleasant company to deal with and very helpful. Delivery were good we would definitely recommend them.”

Helpful Report

Posted 2 years ago

“The product itself is brilliant, service and delivery exceptional, but design not the best? There were lots of bits which wasn't a problem but the roof leaks!! Done everything it said but still have to pay extra to felt it and protect it!!”

Dunster House Ltd 4 star review on 25th July 2022

Helpful Report

Posted 2 years ago

“We found the roof panels to short which we found hard to nail to the roof beams, the side panels were 905mm wide which meant added together measured 2085 which was 15mm too wide and had to be adjusted, the side panels had visible marks from were the bags with the raw bolts in were stapled to the panels. Michael Kaye.”

Helpful Report

Posted 2 years ago

“Fantastic door very good”

Helpful Report

Posted 2 years ago

“Excellent company to deal with. Very helpful and efficient. Quick delivery. Wish all companies were as good”

Dunster House Ltd 5 star review on 8th July 2022

Helpful Report

Posted 2 years ago

“Excellent service.excellent log cabin. I was going to find someone to erect the log cabin,after reading the instructions and watched a couple of videos I decided to build it myself,with my wife helping me. I'm glad i did very proud of the result..Keith”

Helpful Report

Posted 2 years ago

“I purchased a gazebo from Dunster House & the service was excellent, the quality of the gazebo was first class so I ordered some extra shingle tiles for my log store. Even though this was quite a small order the service was just the same & everything was on time & the same quality. Really happy with my dealings with Dunster House!🙂”

Helpful Report

Posted 2 years ago

“Great product and good service. My one slight issue was their refusal to deliver anywhere other than to the front of the house. Every property is different and this created a lot of unnecessary lifting for us when they could have accessed our side gate very easily.”

Helpful Report

Posted 2 years ago

“We recently purchased a 3m x 3m pergola. The pergola arrived in perfect condition and with everything you need to assemble it. It arrived on time and on date as promised. The men that delivered it were polite friendly and helpful, they are a great ambassador to the company. If and when we decide on more purchases we will definitely use Dunster House again. I have recommended them to my friends and family and highly recommend you give them a try.”

Helpful Report

Posted 2 years ago

“This is the second shed from Dunster. I thoroughly recommend the quality and customer service. Truly excellent”

Helpful Report

Posted 2 years ago

“Excellent climbing frame that will provide many hours of fun! Great communication from initial order to delivery and after. Highly recommend!”

Dunster House Ltd 5 star review on 6th June 2022

Helpful Report

Posted 2 years ago

“Looks beautiful very happy with my office building, Many thanks”

Helpful Report

Posted 2 years ago

“I love my new pergola and all my friends love it too. The customer service people were great at working out a convenient day for delivery. The delivery men were great too. The pergola comes well wrapped. My husband and son spent the day putting it up and it looks amazing…so pleased”

Dunster House Ltd 5 star review on 24th May 2022

Helpful Report

Posted 2 years ago

Dunster House Ltd is rated 4.1 based on 355 reviews