Dunster House Ltd Reviews

Name: Dunster House Ltd
Rating: 4.09

4.1 Rating 355 Reviews

77 %

of reviewers recommend Dunster House Ltd

Company Reviews

Metrics

4.1

Based on 355 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Anonymous

Anonymous // 01/01/2019

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“Our summerhouse arrived on time and in great condition. The instructions to erect it were easy to follow. We are extremely pleased with our finished summerhouse.”

Dunster House Ltd 5 star review on 28th March 2022

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Posted 2 years ago

“Door was delivered on time and was an excellent fit. Bottom panel was scratched a bit as though someone had used it for a base for cutting something but we still used it.”

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Posted 2 years ago

“Very good product. Excellent sales team and aftercare. Easy build , even for a first timer like myself. Very pleased with the end results.”

Dunster House Ltd 5 star review on 21st March 2022

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Posted 2 years ago

“Recently purchased a 2.8m Contemporary Garden Office which I had to wait for the better weather before assembling. Now it’s done I must say we are really pleased with it. The assembly instructions are excellent and very easy to follow. The service from start to finish from Dunster House was superb. Overall we are really pleased with the office and Dunster House Ltd and would absolutely recommend them to anyone.”

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Posted 2 years ago

“The cabin is great quality and in theory goes together really nicely (although currently only half completed due to incorrect parts). This is the second one I have bought from dunster house having had only some minor difficulties with the first one being delivered. Once I’d paid for this one the first issue was delivery, they contacted me with a date and a requirement someone was in, I explained I was working but the reply was simply that they only deliver in my area on that day of the week so there was no choice, in fact I was told that if I couldn’t take delivery on that day (less than a week away) the whole run would be cancelled so all of the other customers would not receive their items as planned. I managed to arrange for someone else to be here and when the delivery arrived - bearing in mind it is for a cabin involving a lot of heavy pieces - they repeatedly told my family that it was illegal (yes, illegal!!) for them to go in to the back garden to help with unloading which is utter nonsense, they obviously just wanted an excuse to dump everything in a pile at the front of the house and leave, which is exactly what they did. If I had have been in and alone I would not have been able to move a lot of the pieces left on my front garden. Now we are putting it together and some of the pieces are incorrect, I called dunster house to be told that customer services do not have a phone!! The only way to contact them is by email, 2 days later I received a very disappointing reply with no suggestion that my problem was to be rectified but asking for photographs with a tape measure so they can open an investigation and then some pasted small print from the website about how customer service is only available via email (the live chat is constantly unavailable) and more small print about how I should have been measuring the individual pieces with a tape measure upon delivery to ensure they were correct! (One of the issues I have is that a piece of wood should be 62mm wide but is 70mm so it doesn’t fit where it was supposed to and it did not occur to me at any point to measure the many hundreds of pieces down to the mm after a long day at work in the pitch black). No matter how good the small print on their website is saying you should do this I think a bit of common sense could have been applied. If in either of the emails I’d received so far there had been a hint of sending me the pieces I need I would most likely have been putting a more positive review online but instead of defusing the situation it has been made much more frustrating for me. I will never use this company again and would advise anyone reading this to go elsewhere for better customer service. This was a very expensive cabin and I expected better service. I currently seem to have wasted a lot of money.”

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Posted 2 years ago

“She’d is very good but the door Way is far too low”

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Posted 2 years ago

“Excellent product, well thought out and great quality. Went together brilliantly.”

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Posted 2 years ago

“Excellent service. Bought a Dads Shed II from DH. Great value for money. Looks great in my garden and adds a beautiful look. Service very professional. They kindly agreed to delay delivery to a date of my choice. Thank you. Would definitely recommend DH.”

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Posted 2 years ago

“Very good company”

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Posted 2 years ago

“Fabulous product delighted with the quality”

Dunster House Ltd 5 star review on 2nd March 2022

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Posted 2 years ago

“Excellent service and product very pleased with our gazebo. Clear instructions for assembly”

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Posted 2 years ago

“First class product and first class service.”

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Posted 2 years ago

“Replacement roof (storm damage) excellent. Promptly delivered and fits perfectly. Thankyou.”

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Posted 2 years ago

“The coronet log cabin is well made, goes together really easily. Whole experience very positive. Delivery men very helpful, offering advice as regards storage of materials.”

Dunster House Ltd 5 star review on 14th February 2022

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Posted 2 years ago

“Very good product, and fairly easy to erect .”

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Posted 2 years ago

“Quick delivery, courteous and knowledgeable drivers. Excellent product.”

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Posted 2 years ago

“Really please with the service throughout from selection, ordering and communication up to delivery. Shed was very good and the team helped me with a couple of build questions too”

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Posted 3 years ago

“Fantastic item easy to asseble”

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Posted 3 years ago

“Very good firm to deal with, excellent shed, delivery well packaged to eliminate damage in transit. Very pleased”

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Posted 3 years ago

“I am extremely happy with my experience of dealing with Dunster House. I purchased a Chunky Corner Gazebo which was delivered promptly and efficiently. The instructions for its assembly were clear and easy to follow and thanks to the accurately machined parts it went together without a hitch! I and a friend had the main frame up in a day and then it took me a further four days on my own to finish the job. The worst and most tedious part was nailing the individual roofing boards on! We are very happy with the final product and the only reason I haven't proudly posted a photo of the finished article is that it is sited in a garden which is in the process of being re-landscaped and does not look very pretty at the moment as it is wrapped to protect it from the works going on around it.”

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Posted 3 years ago

Dunster House Ltd is rated 4.1 based on 355 reviews