Dunster House Ltd Reviews

Name: Dunster House Ltd
Rating: 4.12

4.1 Rating 365 Reviews

78 %

of reviewers recommend Dunster House Ltd

Company Reviews

Metrics

4.1

Based on 365 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Dunster House Ltd 5 star review on 17th February 2025

253

Anonymous

Anonymous // 01/01/2019

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“Dunster house are a brilliant company delivering on time, delivery men very helpful especially on the day they came it was none stop rain. I've still not erected the the pagoda due to my garden still flooded. I would highly recommend Dunster house they have been very good 👍”

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Posted 11 months ago

“Absolutely brilliant gazebo easy to follow building instructions. Great product top quality very pleased”

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Posted 11 months ago

“From ordering through to delivery and then installation the service received was absolutely first class. The actual pergola is very sturdy and chunky and the self installation was relatively straight forward although at times 3 people would have been better. The timber sections were all cut with an amazing level of accuracy which helped make the installation straightforward.”

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Posted 11 months ago

“Very professional, easy to order and good quality doors.”

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Posted 11 months ago

“Very easy from start to finish. From ordering online to delivery and putting it up. Very good high quality. We are really happy with it”

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Posted 1 year ago

“Professional service, thank you.”

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Posted 1 year ago

“Very good price for solid log cabin style, rather than flimsy cladding. Really solid doors too, that don't twist, and very nice window mechanism, not just basic hinges. Relatively easy and fun to put up. My wife and I did the whole assembly, including the pirlins, which are quite heavy but manageable with a bit of common sense, lifting one end gradually into place, then the other. Some timbers were a bit twisted or curved, but do what the instructions say and put them lower down and put a convex curve on top of a concave curve. They soon pull each other into place, with a bit of weight on top. Very pleased with the finished job.”

Dunster House Ltd 5 star review on 3rd February 2024

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Posted 1 year ago

“My cabins look fabulous now they are built Can’t wait to move my stuff into them”

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Posted 1 year ago

“Dunster House was recommended to us and I can see why! Polite, knowledgable staff who made deciding, ordering and delivery of our insulated garden room easy and without stress. Highly recommended!”

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Posted 1 year ago

“Great log cabin excellent quality would highly recommend.”

Dunster House Ltd 5 star review on 31st October 2023

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Posted 1 year ago

“Love my summer house, although not quite finished painting the inside. It's pretty perfect.”

Dunster House Ltd 5 star review on 4th October 2023

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Posted 1 year ago

“We used the windows for internal sound proofing for our media room. As a novice with a little help from a friend we succeded in fitting without a problem and they do the job... No noise from the road now. The customer service was excellent, and the quality of the product good.”

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Posted 1 year ago

“what a great Log cabin good price , a person with DIY skills can easily build this”

Dunster House Ltd 5 star review on 16th September 2023

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Posted 1 year ago

“Terminator Log cabin, bought and self built - could do with slightly better instructions, as some things are on video only - but not as clear (for us amateurs !) Also part labels would be great on the parts, as the instructions are on an A4 sheet Saying all of that, love the build now its done and looks fab”

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Posted 1 year ago

“Excellent company to deal with.”

Dunster House Ltd 5 star review on 4th September 2023

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Posted 1 year ago

“Excellent product and customer service”

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Posted 1 year ago

“This is the 2nd time I’ve used Dunster Hiuse for a window order, brilliant service from order to delivery. Defo recommend”

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Posted 1 year ago

“Love my pergola. Looks perfect and is much needed for the British weather.”

Dunster House Ltd 5 star review on 29th August 2023

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Posted 1 year ago

“Took a long time but got to the end. Not as easy as the insertions say. Good quality materials.”

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Posted 1 year ago

“From the ordering process to delivery everything went really well, great help and advice from the staff, delivery guys were really helpful, very pleased with the final build, very clear instructions and the quality of the final product was really great”

Dunster House Ltd 5 star review on 21st August 2023

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Posted 1 year ago

Dunster House Ltd is rated 4.1 based on 365 reviews