Dunster House Ltd Reviews

Name: Dunster House Ltd
Rating: 4.12

4.1 Rating 365 Reviews

78 %

of reviewers recommend Dunster House Ltd

Company Reviews

Metrics

4.1

Based on 365 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Dunster House Ltd 5 star review on 17th February 2025

253

Anonymous

Anonymous // 01/01/2019

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“Great service. Great communication (the phone was always answered promptly) nice little shed!”

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Posted 3 years ago

“Simply outstanding from point of Enquiry, to order, to delivery, quality of product and price.”

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Posted 3 years ago

“Great value for money. Was hard for my carpenter to work it out but raw materials and general quality very impressive.”

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Posted 3 years ago

“Easy ordering, kept informed until delivery date, excellent service from the delivery team, well made, quality product, would definitely buy again”

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Posted 3 years ago

“Good quality timber delivered by very friendly and efficient staff. We were kept advised as to how order was going throughout process.”

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Posted 3 years ago

“Bought a log cabin during the Summer,it was delivered on time,we erected it ourselves which only took a weekend(husband in the building trade,which helped)couldn’t be more delighted with it,we now have a beautiful solid garden bar😃.”

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Posted 3 years ago

“Very helpful”

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Posted 3 years ago

“Bought two products from here. Exceptional quality for both. A swing slide set with a Fort and a wooden gazebo. Would recommend and would buy again. Only negative is after sales help and customer support. Or rather the lack of.”

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Posted 3 years ago

“So easy to assemble the quality of wood is great definitely would recommend I now love my garden.”

Dunster House Ltd 5 star review on 18th November 2021

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Posted 3 years ago

“Lovely good looking gazebo Make sure to follow instructions And definitely pre drill holes. Would buy again.”

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Posted 3 years ago

“Good quality item, arrived as promised and very easy to assemble. I would highly recommend them to anyone”

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Posted 3 years ago

“Excellent service. Very happy with windows. Would definitely recommend.”

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Posted 3 years ago

“Best purchase of last year! This 2mx2m pergola was such a good price and axing quality. It came with all the fixtures and fittings and was straight forward to put together. It's just the right size for my small garden and I spent so much more time outside. So glad I found this on the Dunster site ordering was easy, the delivery was arranged before hand and the delivery guys were really helpful. Can't wait for next summer!”

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Posted 3 years ago

“Great quality good price easy to deal with great experience”

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Posted 3 years ago

“The cabin I bought meets all my expectations. The sales staff were knowledgeable, friendly and professional. I particularly appreciated their flexibility when I wanted to modify my order.”

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Posted 3 years ago

“Very good indeed”

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Posted 3 years ago

“Have purchased 2 of these pergolas excellent and well made the Garden is now taking shape”

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Posted 3 years ago

“From sales advisors to delivery drivers, everyone was helpful, patient and friendly. Both our orders were great quality and exactly what we wanted. Delivered on time by helpful delivery teams both times, going beyond to help get everything where we needed it.”

Dunster House Ltd 5 star review on 3rd November 2021

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Posted 3 years ago

“The team at Dunster were very helpful and efficient from ordering to the delivery team. The product went together well and all the materials needed were present. The materials used to manufacture the gazebo are good and the construction manual was clear. The process took my wife and I nearly 4 days to complete. We took our time checking each stage carefully fitting before fixing (many tea breaks) We are very pleased with the finished product.”

Dunster House Ltd 5 star review on 1st November 2021

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Posted 3 years ago

“Really good quality products”

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Posted 3 years ago

Dunster House Ltd is rated 4.1 based on 365 reviews