Dunster House Ltd Reviews

Name: Dunster House Ltd
Rating: 4.12

4.1 Rating 365 Reviews

78 %

of reviewers recommend Dunster House Ltd

Company Reviews

Metrics

4.1

Based on 365 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Dunster House Ltd 5 star review on 17th February 2025

253

Anonymous

Anonymous // 01/01/2019

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“Excellent! The shed itself is absolute quality. All fittings such as hinges, roof felt etc are also great quality. The ordering/delivery process was easy to follow and hassle free. On top of all this, the itemised list of parts and easy to follow instructions have made this a smooth,problem free experience. There's also plenty of help on the Dunster House website,with useful videos to help get you started. I honestly couldn't rate Dunster House highly enough. Great product, great service.”

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Posted 4 days ago

“We wanted a new place to put our hot tub and so needed a strong cabin. This fitted the bill perfectly. Excellent communication with the company. An easy build and a product we wholly recommend. So glad we purchased it.”

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Posted 4 days ago

“Great quality log cabin for the price.The two lads delivering the cabin were very helpful and they unloaded and stacked the cabin in my garage as required. The cabin itself was relatively easy to erect and took me and the wife about 2/3 days to put up and make watertight and another day to paint.”

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Posted 4 days ago

“We purchased a log cabin and would highly recommend Dunster House. The quality of product is brilliant. The sales and customer services were great and kept us informed. The delivery arrived on the date specified and can't praise the delivery driver enough. He was absolutely brilliant at getting the unit onto our driveway.”

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Posted 4 days ago

“Good price, good product and arrived ahead of schedule”

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Posted 4 days ago

“I have purchased from them before, and the quality has always been good. However, I bought a 3.5 x 2.5 pergola with roof, and although the timber structure was fine, and instructions quite clear, the corrugated roof sheets were way to flimsy in my opinion, and would have been far better had they been polycarbonate sheets. The roof lets the product down”

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Posted 4 days ago

“Dunster House supplied me with an excellent product (new windows) at a very competitive pricem, delivered swiftly. They further provided exceptional aftersales customer service when i needed advice on fixings.”

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Posted 4 days ago

“Excellent service ,good price .I would recommend getting there Summer houses by farm the best price on the net.Robert.”

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Posted 4 days ago

“Great product. We ordered from Samson who was very professional and friendly. Delivery was very good too.we did have a couple of small items missing but Louise in customer services got them sent out quickly. Excellent would definitely buy from them again”

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Posted 3 weeks ago

“We are over the moon with our Terminator Summerhouse from Dunster House. The advice given by the rep over the phone was great and all of our dealings from placing the order to delivery have been exceptional. The quality of the summerhouse is exceptional.”

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Posted 4 weeks ago

“Very happy with the quality of the shed and my overall experience with Dunster House.”

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Posted 1 month ago

“Replaced another summerhouse with this one and although we've been happy with the previous quality this is far superior in terms of build precision thickness of wood panels etc. 13x10 erected in 3 days by a couple of friends. Highly recommended. Gerard Beeston”

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Posted 1 month ago

“The buying process was simple and no pressure selling - delivery was approximately 2 weeks and went well - the driver was great and really helpful. The instructions really aren't the best and I'd advise anyone to download them prior to delivery/building and cross reference them with YouTube Dunster House and independent videos. The build and quality of the cabin is very good (especially the doors and windows) and far better than any other suppliers I looked at. Downside - the bolt on storage shed sides must have been machined at a different time to the main cabin, each one fractionally bigger resulting in the shed being approximately 2 cm higher than the cabin which required planning down for the roof to sit flush and all one level. There were insufficient nails for the build and just enough other screws and fittings etc. Overall really pleased with the end product although I'd say it's advanced DIY.”

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Posted 1 month ago

“Very good company second cabin I have purchased from them price quality of materials and professional information from start to final delivery.”

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Posted 2 months ago

“Delivered as promised. Kept informed on the day. Good strong shed. Easy to assemble.”

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Posted 2 months ago

“Utopia 200 Pergola Prompt delivery with good communication. Easy to put together - managed comfortably with one person. Very impressed with the overall quality of the pergola and the fit of components. Would definitely buy again from them: Very happy with it.”