Dunmow Group Reviews

Name: Dunmow Group
Address: 7 Regiment Business Park, Eagle Way, Chelmsford, 7 Regiment Business Park, Eagle Way, Chelmsford, Essex
Rating: 4.87

4.9 Rating 2,610 Reviews

98 %

of reviewers recommend Dunmow Group

4.9

Based on 2,610 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Dunmow Group:

We are a responsible and professional waste management and skip hire company that has always been family owned. Based in Chelmsford, Dunmow Group is committed to ensuring that our customers are given clear and consistent advice. With our unbeatable customer service we have quickly become leaders in waste management services for Essex.

Visit Website

Phone:

01245 466646

Email:

sales@dunmowgroup.com

Location:

7 Regiment Business Park, Eagle Way, Chelmsford,
7 Regiment Business Park, Eagle Way, Chelmsford
Essex
CM3 3FY

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Dunmow Group 5 star review on 3rd September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent service always get a great reply when ringing. Have used them twice now and won't be using anyone else.”

Helpful Report

Hi Andrea, thanks for taking the time to leave us a 5 star review! We are so pleased to hear your feedback on our customer sales team , and that you found our service to be prompt and efficient. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Driver was brilliant and helpful. Real credit to the company.”

Helpful Report

Hi Caroline , thanks for taking the time to leave us a 5 star review! We are so pleased to hear your feedback on our drivers who were friendly and helpful. We will be sure to pass on your feedback to our team. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Very easy to deal with ordered on a Friday afternoon skip delivered Monday morning would highly recommend.”

Helpful Report

Hi Steven , Thank you for taking the time to leave us a 5-star review. We are pleased you found our service professional and efficient. We look forward to your custom again in the future. Kind regards, Dunmow Group

“I have used Dunmow twice in the last fortnight during renovations to my property. On time, and always available on the phone...great customer service. They take photos of the site when dropping off and they also take photos of the waste once it has been collected to ensure responsible waste removal. Highly recommend and will continue to use should I need another skip.”

Helpful Report

Hi Aaron, thanks for taking the time to leave us a 5 star review! We are so pleased to hear your feedback and that you found our service to be prompt and excellent. We will be sure to pass on your feedback to our team. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Delivered and collected when requested and took care to place the skip on the wood we provided to protect our new driveway.”

Helpful Report

Hi Susan, thanks for taking the time to leave us a 5 star review! We are so pleased you found our service to be prompt and efficient, with great customer service. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Great service and very efficient. Would highly recommend”

Helpful Report

Hi Ian, Thank you for taking the time to leave us a 5-star review. We are thrilled to learn your feedback, we will be sure to pass it on to our team! We look forward to your custom again in the future. Kind regards, Dunmow Group

“I won’t use the Dunmow Group again. They initially delivered the wrong skip which cost me 3 days and then didn’t collect when they were supposed to and nearly set back other work where the space was required. Not great all round and there will be other skip companies I will be using in future.”

Helpful Report

Hi Kevin, our apologies that the service was not what you expected. I can assure you this is not our average service. If there is anything we can do to resolve this for you we would be happy to discuss. Please do give us a call on 01245 466646 if you would like to discuss this kind regards Dunmow group

“Excellant prompt service, highly recommend 100%”

Helpful Report

Thanks for taking the time to leave us a 5 star review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Job not done on time After 3 days I called and was told the waste had been collected which it had not They did send a van to collect the waste but only after I’d called to complain”

Helpful Report

Hi Paul , Our apologies that there was a delay in the collection of your items on our waste collection service, I assure you this was an isolated incident and when you called in to reconfirm the collection date , we were under the impression this had been resolved for you. If you would like to discuss this further, please call our office on 01245 466646 and we would be happy to try and resolve this for you. many thanks Dunmow group

“great service very helpful”

Helpful Report

Hi Frances , thanks for taking the time to leave us a great review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Efficient, easy to order, helpful and friendly.”

Helpful Report

Thanks for taking the time to leave us a great review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Booked on line, needed to change delivery date to sooner and they couldn’t have been more helpful! Delivery driver called as planned to confirm delivery, positive happy service! Great attitude and reliable. My brother used this company regularly and I can see why! Thank you!”

Helpful Report

Hi Michelle , thanks for taking the time to leave us a 5 star review! We are so thrilled to receive this lovely feedback on how you found our services! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Very professional, efficient & friendly. Excellent service !”

Helpful Report

Hi Lisa, thanks for taking the time to leave us a 5 star review! We are so pleased you found our service to be prompt and efficient, with great customer service. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Very simple to book online. Also very easy to make an adjustment to the order by telephone. Delivery was immaculate and the driver extremely friendly and re-assuraing. Strongly recommend.”

Helpful Report

Hi Eric, thanks for taking the time to leave us a 5 star review! We are so pleased to hear your feedback on using our online booking system and that you found our drivers to be prompt and excellent. We will be sure to pass on your feedback to our team. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Excellent service: Easy to book on the website, great customer service when I called to ask a question. Every person who I spoke to - the person in the office and the deliverer and collector of the skip - was helpful, polite and friendly.”

Helpful Report

Hi Sandra, thanks for taking the time to leave us a 5 star review! We are so pleased you found our service to be prompt and efficient, with great customer service. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“I was told I had the skip for 2 weeks but this got picked up after 10 days when I wasn’t home and the skip wasn’t full. When I sent an email I got told the skip was nearly full. I argued that it wasn’t fully full though and I hadn’t had the skip for the full 2 weeks. The answer was to purchase another one. I didn’t think that was fair as I had not had my time or skip size with the one I had ordered and so requested a smaller skip be sent back to fill with what I had left. I’ve had no response since. Poor!”

Helpful Report

Hi Mark, apologies for the confusion, the date the skip was collected was the date you have selected on our online booking website. We have since discussed this over the phone, and if you wish for any further help please give us a call 01245 466646. kind regards Dunmow group

“As usual drivers very polite and friendly and always happy to do there best”

Helpful Report

Thanks for taking the time to leave us a 5 star review! We are so pleased to receive such wonderful feedback - thank you! We are so pleased you found our service to be efficient and team to be helpful. We will be sure to pass on your feedback to our team. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Great service, simple and easy.”

Helpful Report

Hi Lewis , thanks for taking the time to leave us a great review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Excellent service!”

Helpful Report

Hi John, thanks for taking the time to leave us a 5 star review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Excellent service”

Helpful Report

Thanks for taking the time to leave us a great review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

Dunmow Group is rated 4.9 based on 2,610 reviews