Dunmow Group Reviews

Name: Dunmow Group
Address: 7 Regiment Business Park, Eagle Way, Chelmsford, 7 Regiment Business Park, Eagle Way, Chelmsford, Essex
Rating: 4.87

4.9 Rating 2,610 Reviews

98 %

of reviewers recommend Dunmow Group

4.9

Based on 2,610 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Dunmow Group:

We are a responsible and professional waste management and skip hire company that has always been family owned. Based in Chelmsford, Dunmow Group is committed to ensuring that our customers are given clear and consistent advice. With our unbeatable customer service we have quickly become leaders in waste management services for Essex.

Visit Website

Phone:

01245 466646

Email:

sales@dunmowgroup.com

Location:

7 Regiment Business Park, Eagle Way, Chelmsford,
7 Regiment Business Park, Eagle Way, Chelmsford
Essex
CM3 3FY

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Dunmow Group 5 star review on 3rd September 2024

Anonymous // 01/01/2019

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English

“Great service.”

Helpful Report

Hi Raymond, thanks for taking the time to leave us a 5 star review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Delivered quickly and with no problems”

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Hi Christine, thanks for taking the time to leave us a 5 star review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Easy booking, good communication and friendly staff.”

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Hi Emma, thanks for taking the time to leave us a 5 star review! We are so thrilled to receive this lovely feedback on how you found our services! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Expensive. More than twice the price of the same service in Australia. Skillful drivers. Our house is difficult to access and the pickup driver had a much bigger truck than the delivery driver. He was brilliant. Ripped off. Your website said no mattresses. But only after the truck had left, I learned we could have put the mattresses in the skip and paid an extra charge. Your man in a van pick up of two mattresses is not affordable. And I still have two single mattresses. No special rates offered for a 90 year old home owner. Shame on you. I liked the way you gave us an agreed time to pick up the skip. No incentive to make that time shorter.”

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Hi Tim Thanks for taking the time to leave us a 4 star review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“So easy to book online, did call office but couldn't get through so ordered on line and almost as soon as I did I got a call back from the office even though I didn't leave a message, was quite impressed with this level of service. Skip came on time, quick and easy delivery. Then I need to adjust when it was being collected and it was so easy to do so over the phone. Very happy and will be using again.”

Helpful Report

Hi Kellie, Thank you for taking the time to leave us a 5-star review. We are thrilled to learn your feedback, we will be sure to pass it on to our team! We look forward to your custom again in the future. Kind regards, Dunmow Group

“Requested skip be left as close to garden access as possible. Skip left halfway down the drive. Customer services really not all that”

Helpful Report

Hi my apologies if you are not happy with the service provided , looking at the photos of where the skip has been placed i can see it is about 2 metres from the back gate between a car and the the wall. our drivers will always strive to place as accurately as possible and will avoid placing closer if there is a risk to damaging the property. if you would like to discuss this further please give us a call on 01245 466646. kind regards The Dunmow Group

“great communiction”

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Hi Lyn Thanks for taking the time to leave us a 5 star review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Excellent service great staff.”

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Hi Nicola Thanks for taking the time to leave us a 5 star review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“DUNMOW skips always provide an efficient and professional service. The drivers are also very polite and considerate. Thank you once again.”

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Hi Pauline Thanks for taking the time to leave us a 5 star review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“A brilliantly efficient company. Will use again.”

Helpful Report

Hi Maria, Thank you for taking the time to leave us a 5-star review. We are thrilled to learn your feedback, we will be sure to pass it on to our team! We look forward to your custom again in the future. Kind regards, Dunmow Group

“Great service and timings”

Helpful Report

Hi , thanks for taking the time to leave us a 5 star review! We are so thrilled to receive this lovely feedback on how you found our services! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Fantastic service, quick and efficient. Great communication 5⭐️”

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Hi Thanks for taking the time to leave us a 5 star review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Having used Dunmow various times, I was incredibly disappointed on this occasion. I booked online the night before for next day delivery, but then got a phone call the next morning I was expecting my skip to say that delivery wasn’t possible until the following day! The frustrating thing is that it was still possible to book online for same day delivery, even though they couldn’t honour my delivery slot! To top it off, it then took 5 working days for my £222 to be refunded! Very very disappointed with the service on this occasion, there seemed to be no effort to fix or rectify the issues with the online booking system that allowed such over booking.”

Helpful Report

Hi Dan i can only apologise for the website allowing you to book when the availability was not there, i can assure you this is not our usual practise and will endeavour to make sure this does not happen again. we will look into the booking system to make sure this is not a reoccurrence. Again apologies for any inconvenience this may have caused. if there is anything we can do please do give us a call on 01245 466646 to discuss further. Kind Regards The Dunmow Group

“Skip arrived early on the day it was ordered and was collected early on the day requested. The whole process was very straightforward and easy to deal with”

Helpful Report

Hi Henry Thanks for taking the time to leave us a 5 star review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Good service and communication regards delivery and collection, but £50 plus for a delivery / pick-up fee, I believe is a lot, considering it is not being transferred that far. All other services have been good.”

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Hi Stephen Thanks for taking the time to leave us a 4 star review! we appreciate your feedback and will pass it on in regards to the pricing for skips in your postcode. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Easy to book - delivery great”

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Hi Katherine, Thank you for taking the time to leave us a 5-star review. We are thrilled to learn your feedback, we will be sure to pass it on to our team! We look forward to your custom again in the future. Kind regards, Dunmow Group

“Excellent & prompt service.”

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Hi Brian Thanks for taking the time to leave us a 4 star review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Always good service, friendly helpful drivers”

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Hi Tim Thanks for taking the time to leave us a 5 star review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Great service, had a skip delivered and filled and collected same day.great custermer service. Would recommend to any 1.”

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Hi Graham Thanks for taking the time to leave us a 5 star review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Great response, received skip within 24 hours of ordering. Only issue I had was the extra cost of a mattress to be taken which was not known untill further emails re order.”

Helpful Report

Hi Wendy Thanks for taking the time to leave us a 4 star review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

Dunmow Group is rated 4.9 based on 2,610 reviews